Wednesday, May 8, 2024 - The Government of President William Ruto, through the Communication Authority of Kenya (CA), has put on notice landlords and property owners who are denying entry to several Telecommunication Service Providers (TSPs) and courier service providers.
Notably, these two providers offer a wide variety of
services to the users including internet, email, and door-to-door delivery of
packages, and documents which can be international or local.
In a notice yesterday, Director General David Mugonyi
explained that this violated the law and its guidelines.
"It has come to the attention of the Authority that
some private, public entities and landlords are denying access, or limiting
access or locking-in specific telecommunication service providers and services
their premises," read part of the notice.
This behaviour contravenes Chapter Four of the Constitution, which gives each Kenyan free access to information and communication systems.
Mugonyi further added that the Kenya Information and Communication
Act prohibits denial of access to communication services.
The act calls for equal opportunity for everyone to access
the same type and quality of service to all customers. Additionally, it
outlines regulations and guidelines for all service providers.
"No licensee under this Act shall deny access or
service to a customer except for delinquency of payment of dues or any other
just cause," reads part of the act.
CA also cautioned Kenyans, landlords, property owners, and
managers against procuring telecommunication and courier services from
non-registered providers.
All service providers are required to have a valid licence and an annual compliance certificate.
Anyone who operates without a licence
commits an offence and is liable to a fine not exceeding Ksh1 million or to
imprisonment for five years or both.
The Kenyan DAILY POST
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