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Position: Logbook Loan Officers / Agents


Reporting to: Operations Manager
Station: Head Office Nairobi
General Role
The Logbook Loan Officer/Agent will be responsible for loan sales, appraisals and collections in liaison with the Loan Assessors.
Roles
  • Find potential clients (individuals or businesses) in need of loans.
  • Sell the company products by explaining to clients the different types of loans and credit options that are available, as well as the terms of those services.
  • Persuading these clients to obtain loans, and pay back as per the loan agreement.
  • Meet with applicants to obtain information for loan applications and help answer questions about the process.
  • Help clients apply for loans.
  • Evaluate, analyze and verify the application and documentation to determine the client’s creditworthiness
  • Approve loans within specified limits, and refer loan applications to the loan committee for further verification and approval.
  • Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Review loan agreements to ensure that they are complete and accurate according to policy.
  • Stay abreast of new types of loans and other financial services and products in order to better meet customers’ needs.
  • Handle customer complaints and take appropriate action to resolve them.
  • Work with clients to identify their financial goals and to find ways of reaching those goals.
  • Help better the credit policies, credit lines, procedures and standards in conjunction with senior managers.
  • Analyze potential loan markets and develop referral networks in order to locate prospects for loans.
  • Maintain customer confidence by keeping loan information confidential.
  • Manage performance of the Loan Consultants in his territory.
  • Sit in the loan appraisal committee when called upon
Qualifications
  • Degree or Higher Diploma in Sales/Marketing/Business Management/Cooperative Management or a related field.
  • Min 1 year sales experience preferably in a non-deposit taking micro finance.
  • MUST have a portfolio of existing client base
Competencies
  • Self-motivation and drive
  • Computer knowledge.
  • Persuasive
  • Customer Centric
  • Supervisory skills
How To Apply
Successful applicants will receive monthly salary plus commission on achieving targets. Please forward your current CV only and attach your current passport photo to manager@firstcapitalk.com. Closing date for all applications is 15.03.2020.
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