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JOB TITLE:  FRONT OFFICE ASSISTANT
NATURE OF JOB:  FULL TIME
INDUSTRY:  FURNISHED APARTMENTS
SALARY:  Kshs 25,000.00
JOB LOCATION:  NAIROBI
Job Overview
The front office assistant will be in charge of day to day running of a busy front office department for fully furnished apartments. For diversity and gender balance in the department, a male candidate is preferred for this role. Accommodation will be provided within the Staff Quarters and the successful candidate should be willing to stay within the premises.
Responsibilities
  • Handle the Front Office Fidelio System in regards to client’s bookings and inquiries.
  • Attending to telephone calls and transferring them to the respective extensions.
  • Receive clients’ rent in the absence of the Finance and Admin Manager.
  • Guest relations.
  • Assisting in Apartment inspections.
  • Handle guests’ check-ins and check outs as per the Check In Procedures.
  • Sending the ‘Guest Feedback Survey’ to the guests through email upon check out and keeping a log for the same.
  • Filing and retrieval of documents.
  • Preparing of Purchase Orders using Materials Control Software.
  • Ensuring the Admin office is always tidy and well organized.
Qualifications
  • Certificate in Hotel Management – Front Office Operations
  • Working experience in FIDELIO SYSTEM a must
  • Working experience in Materials Control Software
  • Two years working experience in Hotel Front Office/Hotel Reception/ furnished apartments
How to Apply
If you meet the stated qualifications, experience, skills and you are up for the task send CV to jobs@britesmanagement.com
Only the shortlisted candidates will be contacted.
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