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Customer Experience and Administration Representative
Reports to Business Analytics Manager
Responsibilities and Duties
· Receive, send and record all phone calls, emails and SMS sent on behalf of and to the company.
· Attracts potential farmers by answering product and service questions and suggesting information about other products and services such as Orchard management services.
· Receive and record any complaints from farmers and other stakeholders and assign the action point to the responsible action owners and reviewers.
· Provide current and any updates on payments and harvest; provide farmers statements. Communicate any issues urgently to the business analytics manager.
· Prepare, print and issue farmers statements on a regular and timely basis.
· Update competitor and price matrix reports.
· Work with Field technical officer to resolve any field, compliance and technical farmer related issues.
· Work with team to assist the field team to make the most efficient.
· Administrative work for all the departments in the organisation based on needs and availability
· Any other duties assigned by the line manager.
Education and Skills
· A certificate in human behaviour, organisation behaviour.
· Fluent in Kikuyu, Swahili and English
How to Apply
Email your application to: firstname.lastname@example.org
Closing date: 29 March 2020