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Position: Mechanic & Administrative Assistant Assessment Centre General Insurance, Kenya


Location: Nairobi
Job description
Reporting to the Claims Manager, the job holder will maintain and handle all administration/ mechanical duties in the assessment centre as per the standards of service.
Responsibilities
  • Manages daily operational (client service and or administrative) delivery within claims department assessment centre including status reports.
  • To Inspect vehicles engine, mechanical/ electrical and other damages accurately
  • Ensuring adequacy of stationery, refreshments in the assessment centre.
  • Keep a record of all the vehicles that are received and released from the assessment centre
  • Ensure all equipment are functioning correctly in the centre.
  • Develops and maintains procedural documentation e.g. service provider documentation, signed SOPs and SLAs.
  • Test parts and systems to ensure that they are working properly where required.
  • Follow a checklist to ensure that all critical parts are examined and recorded
  • Disassemble and reassemble parts where required.
  • Carry out vehicle minor stripping to enable assessor view all the damages.
  • Explain to clients their motor problems and the repairs done on the vehicles
  • Provides input to other areas i.e. client feedback/queries.
  • Ensures scrap collected at the centre is properly disposed.
Qualifications
  • Decision Making,
  • Telephone efficiency
  • Client Focus
  • Information & time Monitoring/Management
  • Stakeholders management Commitment
  • Team Orientation
  • Initiating ActionTechnical Knowledge-Mechanical
  • At least 1 years’ experience
  • Mechanical related certificate/diploma.
How to Apply
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