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Position: Spa Manager
Location: Nairobi
Job Description
Refinery Grooming, a dedicated grooming lounge designed exclusively for men to offer a complete range of indulgent and luxurious solutions to suit all your grooming needs.
The Role of the Spa manager is crucial in setting and maintaining consistent standards, he/she will oversee all aspects of the spa operations and implement strategies to achieve performance targets, create successful team, ensure guest satisfaction, generate new guests/members, and increase revenues. The Spa Manager must be able to provide a service that is responsible, continuous, spontaneous, personal and genuine.
Responsibilities
  • To take full responsibility for strategic and profitable development of the spa
  • Ensure high standards of cleanliness throughout the Spa and monitoring the maintenance of spa facilities and equipment, reporting deficiencies as they occur and follow-up.
  • Effective management of all staff at all levels.
  • Responsible for implementing core values.
  • Motivating and developing the team, creating a stimulating and effective work climate
  • Being a role model as an effective Spa leader by maintaining high levels   of Lifestyle, health and sustainability.
  • Taking full responsibility providing guidelines, direction and monitoring of the quality, development of all spa services, acting upon any operational opportunities.
  • Provide and maintain a safe, hazard free environment for all staff and guests, promoting safety awareness at all times.
  • Reviewing all suggestions and comments from staff and guests and make necessary adjustments.
  • Keeping accurate and up-to-date records and statistics on the spa employees.
  • Responsible for conveying inspiring goals and creating motivation within the team.
  • Confident in handling guests’ complaints and comments ensuring they are dealt with in a professional manner, providing a solution and follow up.
  • Responsible for responding properly in spa emergencies or safety situations.
  • Ensure the spa’s operating procedures and policies manuals are implemented and updated as required
Qualifications
  • Three- Five years spa management experience in an international standard spa
  • Previous experience in a 5-star Hotel Spa
  • Degree/Diploma in Spa and Recreation management or equivalent.
  • Fluency in English both written and spoken
How to Apply
Applicants meeting the above requirements should send their applications and a detailed Curriculum Vitae giving full details of their qualifications, experience and full contact address including day and evening telephone numbers, e-mail address and names and contact details of three referees by 11TH February 2020 to careers@afexgroup.com.

Position: SPA Receptionist
Location: Nairobi
Job description
Refinery Grooming, a dedicated grooming lounge designed exclusively for men to offer a complete range of indulgent and luxurious solutions to suit all your grooming needs seeks to recruit a receptionist.
He/ She will be responsible for manning the reception, greeting and screening visitors, maintaining the telecommunications system, managing the SPA bookings and reservations.
Responsibilities
  • Provide guidance to clients on the procedures at the spa
  • Answer telephone calls and provide accurate information to clients
  • Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
  • Keep clients updated on currently available promotions and discounts in services offered in the Spa
  • Process payments from clients for services ordered from the spa
  • Keep register of long and existing clients
  • Scheduling appointments to clients on specific days
  • Open and close the spa at the appropriate time
  • Ensure that the front desk is clean and organized for free movement
  • Assist in getting client feedback on level of services delivered in order to improve on service delivery
  • Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
  • Giving spa tours to new clients and explaining the products in use.
  • Manage the visitor register to keep record of people who visit the spa on a daily basis
  • Receive customer complaints and feedback and direct them to appropriate offices for resolution.
  • Any other administration duties that may arise.
Qualifications
  • A Diploma or a first degree in business management or equivalent
  • 2 years doing a similar job.
  • Excellent phone etiquette
  • Excellent multitasking skills to successfully handle several assignments together
  • Team working, Respect and integrity
  • Excellent customer service skills
  • Timeliness
  • Organization awareness
How to Apply
Applicants meeting the above requirements should send their applications and a detailed Curriculum Vitae giving full details of their qualifications, experience and full contact address including day and evening telephone numbers, e-mail address and names and contact details of three referees by 11TH February 2020 to careers@afexgroup.com
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