Company: Refinery Grooming
Job Title: Spa Receptionist
Location: Nairobi, Kenya
Job Summary: Refinery Grooming, a dedicated grooming lounge designed exclusively for men to offer a complete range of indulgent and luxurious solutions to suit all your grooming needs seeks to recruit a receptionist.
He/ She will be responsible for manning the reception, greeting and screening visitors, maintaining the telecommunications system, managing the SPA bookings and reservations.
Key Duties and Tasks:
·         Provide guidance to clients on the procedures at the spa
·         Answer telephone calls and provide accurate information to clients
·         Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
·         Keep clients updated on currently available promotions and discounts in services offered in the Spa
·         Process payments from clients for services ordered from the spa
·         Keep register of long and existing clients
·         Scheduling appointments to clients on specific days
·         Open and close the spa at the appropriate time
·         Ensure that the front desk is clean and organized for free movement
·         Assist in getting client feedback on level of services delivered in order to improve on service delivery
·         Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
·         Giving spa tours to new clients and explaining the products in use.
·         Manage the visitor register to keep record of people who visit the spa on a daily basis
·         Receive customer complaints and feedback and direct them to appropriate offices for resolution.
·         Any other administration duties that may arise.
Qualifications, Skills & Competencies:
·         A Diploma or a first degree in business management or equivalent
·         2 years doing a similar job.
·         Excellent phone etiquette
·         Excellent multitasking skills to successfully handle several assignments together
·         Team working, Respect and integrity
·         Excellent customer service skills
·         Timeliness
·         Organization awareness
How to Apply
Applicants meeting the above requirements should send their applications and a detailed Curriculum Vitae giving full details of their qualifications, experience and full contact address including day and evening telephone numbers, e-mail address and names and contact details of three referees by 11th February 2020 to careers@afexgroup.com

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