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Sales Manager Customer Success. Americas – (20000005)
Primary Location: Kenya-Nairobi-Nairobi
Work Locations: Kenya Airways Headquarters
Job: Sales.Implementation & Professional
Organization: Commercial
Schedule: Full-time
Shift: Regular/Non-Shift Job
Employee Status: Regular
Job Type: Standard
Job Level: Manager
Travel: Yes, 50 % of the Time
Job Description
The ideal candidate will be tasked with delivering regional sales targets through high sales performance and effective sales promotion while implementing central commercial policies and guidelines locally.
Responsibilities
Overall Sales Effectiveness
  • Implement Sales Strategy supporting Direct channel first (including online)
  • Increase market share and growth of share of wallet of existing customer base.
  • Ensure implementation of average fare as defined in budget while guaranteeing that the total revenue is always above production growth.
  • Assist sales staff in focusing on forward looking activities with which they can influence results and in discerning the best opportunities to spend time on.
  • Plan daily short and sharp stand ups to agree behavioural goals and key actions and implement the quick wins identified in line with the agreed timelines.
  • Build a strong team, overcoming objections from staff, helping to engage existing customers and prospects and to tailor the sales process to best serve the market needs; reflect regularly with the team how to become more effective and adjust accordingly.
  • Develop the market specific sales and operational strategy and detailed plan for execution, based on data.
  • Think quickly and with clear objectives in mind, making adjustments daily to overcome buyer objections effectively, to ensure a differentiating customer experience and cost-effective management of the country/region with an entrepreneurial spirit.
  • Ensure operational consistency with commercial strategy and KQ regulatory rules.
Cost Efficiency, Productivity & Profitability
  • Ensure central support develops strongly the tool boxes and analytics needed whilst local availability of respective activities.
  • Ensure accuracy of country sales forecasts.
  • Increase online and direct channel bookings to leverage on costs and available digital tool
People Effectiveness and Collaboration
  • Seamless transformation into the new sales & role model
  • Accountability for daily behaviour and resolution within 2 days
  • Number of innovative solutions proposed and implemented.
  • Identify key skills gap and training and mentoring requirements for local teams and develop plan to support.
  • Put measures in place for monitoring and mentoring while paying attention to behavioural excellence and continuous improvement of staff.
Reliable Reporting
  • Real time reporting to assist in improving revenue generation
    Monitor and report on competitors’ activities and advise on necessary operational and sales adjustments.
  • Monitor and interpret statistics and where necessary adapt strategies accordingly.
  • Keep other departments abreast of developments/activities within the country
Customer Experience Management/Relationship Management
  • Lobbying with local authorities and creative cooperation strategy and keeping relations with key partners and customers b2b, b2c.
  • Increase number of customer engagements – B2B & B2C (frequent flyers & new travellers) through offering excellent customer experience.
  • Deliver on customer Satisfaction measurement – NPS (B2B; B2C) as per defined by the organization.
  • Work together with clients, ideally daily, through the sales cycle and beyond
Qualifications
  • Bachelor’s degree (preferably in business administration, economics or similar)
  • 3 to 5 years sales experience preferably in the travel industry (2-3 years of experience in managing teams)
Desired Competencies
  • Strong leadership qualities with a sales background.
  • Demonstrated experience in manging a sales team and growing revenue year on year, ideally from a travel/service background.
  • Strong commercial business acumen/entrepreneurship and a service mindset.
  • Tech-savvy and can demonstrate a clear understanding and articulation of formal sales processes.
  • A true leader who can take responsibility for establishing a positive, supportive, innovative and inclusive team culture and setting high standards for ethical conduct in all aspects of the business.
  • Highly analytical with ability to coach and developing others.
  • Ability to build a successful team and motivate the team to deliver on set targets.
  • Demonstrate initiative and proactiveness.
How to Apply
Interested candidates are requested to submit their applications online.
Only shortlisted candidates will be contacted.

Direct Entry Pilot – Second Officer – (1800001P)
Primary Location: Kenya-Nairobi-Nairobi
Work Locations: Pride Centre
Job: Pilot.Direct Entry Pilot
Organization: Operations
Schedule: Full-time
Shift: Variable
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Travel: Yes, 5 % of the Time
Job Description
Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 54 destinations worldwide, 44 of which are in Africa and carries over four million passengers annually. The airline was recently voted the Leading Airline in Africa by passengers in the World Travel Awards. It has also been voted the Leading Airline in Africa – Business Class four years in a row.
Kenya Airways has a fleet of 36 aircraft that are some of the youngest in Africa; this includes its flagship B787 Dreamliner aircraft. The onboard service is renowned and the lie-flat business class seat on the wide-body aircraft is consistently voted among the world’s top 10.
Kenya Airways is currently receiving applications for the position of Direct Entry Pilots who meet the minimum requirements as indicated below.
Qualifications
  • Minimum Qualifications & Requirements
  • Minimum O’Level educational qualification, with a mean grade of C minus/ C- (KCSE) or C (in IGCSE, GCE or equivalent), with at least Grade C minus/C- (KCSE) or grade C/Credit (in GCE or equivalent) in English, Mathematics, Physics or Chemistry or Physical Science.
  • Grade ‘A’ aeroplane performance rating.
  • Kenyan CPL with Multi IR (instrument rating)
  • Gas turbines
  • Minimum of 250 Flight hours, accident/incident free
  • Minimum height of 5ft 4 in
  • Must possess strong inter-personal, communication and organisational skills.
  • Must be a strong team player.
  • Must be of high integrity.
How to Apply
Kindly note that only those who have clearly indicated their qualifications including KCSE/O’level grades, meet the minimum requirements for Direct Entry Pilot as indicated above and have successfully completed and submitted their applications will be contacted.
We thank you for the interest you have shown in Kenya Airways, the Pride of Africa.

Head of KQ Academy – (2000000N)
Primary Location: Kenya-Nairobi-Nairobi
Work Locations: Pride Centre
Job: Organisation Leadership.Strategy Alignment
Organization: Human Resources
Schedule: Full-time
Shift: Regular/Non-Shift Job
Employee Status: Regular
Job Type: Standard
Job Level: Manager without Direct Reports
Travel: No
Purpose of Role
The Head of KQ Academy will overally be in charge of Learning and Organization Development and will define, implement the enterprise learning strategy, and the organizational capability development to support the broader company strategy execution.
This role will ensure the delivery of regulatory training and currency of all our staff certifications is monitored and maintained
This role will be accountable for revenue-generating learning product offerings to external clients, design of innovative alternative streams of revenue for the approved training organization (ATO) and the learning academy.
  Responsibilities
  • Driving the culture-building learning interventions and play a critical role in strategizing Learning & Development interventions to strengthen the people capabilities and organizational culture
  • Working with the Chief Human Resource Officer, collaborate with the leadership team on the formulation of critical strategies by anticipating Learning & Development and Organisational development interventions required to execute the company strategy
  • Strategizing and leading all people development interventions for the organization by building a Learning academy which will include programs in coaching, individual development planning, management & leadership development, career pathing, design, and deliver training on regulatory, behavioural and technical, induction, virtual based training, etc.
  • Supporting the development of high potential employees at senior and mid-career levels, ensuring a robust learning framework with learning journeys is in place for employees at all levels
  • Ensure implementation and tracking of functional capability framework to map ROI for all learning interventions for the functional areas e.g. functional learning academies and learning tracks for functions & roles.
  • Partner with business leaders and the Chief Human Resource Officer to identify skills and competencies needed to strengthen the organization and prepare it for future success, e.g. succession planning and to support talent development interventions.
  • Design and lead the creation of internal training content and exploration of external partners, subject matter experts, and available solutions to deliver on company learning and development objectives including the following: business skills, on-boarding & orientation, leadership development and ongoing employee skill development.
  • Serve as the champion and thought leader on learning and development, and foster a culture of continuous learning, growth mindset and knowledge sharing.
  • Establish operational and performance metrics to measure and support learning and development initiatives and programs, drive priorities and measure outcomes and efficacy and leverage data to identify and make adjustments needed to achieve the desired performance.
  • Serve as the subject matter expert to continually drive innovation as it relates to training systems and tools, industry trends and best practices, new products and resources in the market, and provide direction and assistance on the development of new and effective ways to deliver learning content and experiences.
  • Manage and ensure the continuous improvement of the Learning Management System (LMS), including organizing new content to meet established criteria, diverse learning channels and ensuring all published content is accurate and current.
  • Overall management of the company training budgets for regulatory and non-regulatory training and all the learning and development initiatives
  • Lead the development and embedding of core organizational capabilities critical for the company success and posterity including coaching and mentoring programs and embed a learning culture in the company
  • Lead the transformation of learning and development through blended learning methodologies and technology-based learning including gamification and micro-learning
  • Lead and be accountable for the revenue-generating product offerings specifically, as an approved training organization (ATO) and design and business development for external clients in the aviation industry and any other viable training products
Qualifications
  • Bachelor’s Degree in Business, Management or Human Resources required; Advanced degree or certifications in Human Resources, Organizational Psychology and/or Training preferred
  • In-depth 8-12 years of experience into building and managing a Learning and Development function and organizational development (OD) practices or progressive experience in one or more areas integral to learning and development or human resources
  • In-depth knowledge in the field of training, learning analysis, performance coaching, design thinking and project management.
  • Good commercial acumen, corporate and business orientation.
  • Someone skilled at orchestrating efforts across various functions in an organization, cross-team collaboration and influencing without authority.
  • A clear communicator of information, ideas, and training to individuals or groups in a manner that engages and helps them understand and retain the message.
  • Strong leadership management skills, i.e., comfortable with leading teams under uncertainty, ambiguity and constant change, yet able to set priorities and deliver to commitments.
  • Excellent communication, interpersonal, presentation and facilitation skills: able to effectively and quickly build relationships and establish trust, respect, competence, and confidence.
  • Exceptional stakeholder management skills, adept at engaging and serving as a consultant to all levels of management and leadership from frontline managers to C-level executives.
How to Apply
Interested candidates are requested to submit their application online.
Only shortlisted candidates will be contacted

Travel Advisor. Americas – (20000004)
Primary Location: Kenya-Nairobi-Nairobi
Work Locations: Kenya Airways Headquarters
Job: Sales.Supervisory & Technical
Organization: Commercial
Schedule: Full-time
Shift: Regular/Non-Shift Job
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Travel: Yes, 25 % of the Time
Job Description
The ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.
Responsibilities
Overall Sales Effectiveness
  • Achieve minimum of 95% revenue to target set.
  • Follow up on leads passed on with minimum 50% conversion of leads received.
  • Drive sales strategy supporting direct channel first (including online)
  • Drive Sales Force Effectiveness (quality/quantity of engagements)
  • Promote Kenya Airways products and services to create awareness and create sales.
  • Gather market intelligence to identify threats and opportunities so as to maintain a competitive edge and generate sales.
  • Team Effectiveness and Collaboration
  • Customer Experience System (CRM) Tool adoption
  • Adherence to KQ Policies & Procedures
  • Perform daily reconciliation of sales returns to account for daily sales.
  • Relationship Management
  • Build and maintain relationships with key stakeholders and specialized customer segments e.g. non-IATA agents and other SMEs
  • Ensure customer satisfaction in the market and measurement through facilitating the Net Promoter Scoring (B2B; B2C)
  • Prepare client visits workplan for clients for optimum utilization of time and resources
Qualifications
  • Must have Air Travel related training
  • 1-2 years’ experience in a sales role will be an added advantage
Desired Competencies
  • Sound knowledge of domestic & international travel requirements/trend/availability
  • Exemplary sales skill and customer-oriented approach
  • Good knowledge of computer reservation systems (CRS)
  • Ability to interact, communicate & negotiate effectively
  • Fluency in English/multi-lingual
  • Initiative and proactiveness
  • Solution oriented
  • Passion about travel and tourism
How to Apply
Qualified candidates are required to submit their application online.
Only shortlisted candidates will be contacted.

Manager. Catering Operations – (19000055)
Primary Location: Kenya-Nairobi-Nairobi
Work Locations: Jomo Kenyatta International Airport 
 Job: Operations.Implementation & Professional
Organization: Operations
Schedule : Full-time
Shift: Regular/Non-Shift Job
Employee Status: Regular
Job Type: Standard
Job Level: Manager
Travel: Yes, 5 % of the Time
Role purpose 
Undertake the operation, evaluation and development of the catering processes by matching product, equipment and supplies for greater customer satisfaction and cost effectiveness.
 Responsibilities
  • Develop and update on a bi-annual basis all Catering Loading Standards including Equipment, Bar, Dry Stores, Linen, Blankets, Headsets, Reading Materials and other Amenities
  • Ensure all safety and security guidelines and regulations are observed and incorporated in all assigned areas and stations
  •  Review and update Catering Standards Galley Plans and Operations Manuals
  • Analyze consumption reports from Supply Chain and match to loading standards for waste reduction and efficiencies
  • Monitor product quality and specifications from all outstations catering stations
  • Liaise with outstation managers to ensure sure timely dispatch of flights and compliance to KQ catering specifications by all assigned Catering Units
  • Monitor over catering out of outstations, match as closely as possible to no show indices
  • Ensure compliance to catering audits and meals selections in outstations and ensure high hygiene standard are adhered to.
  • Continually evaluate the KQ product to determine how well the product and services meet customer needs
  • Follow up on CSI results, voyage reports and prepare quarterly reports for analysis purposes.
  • Lead team in customer experience projects and ensure deadlines are met on all related projects.
  • Participate in any assigned project or related committees on behalf of the catering team.
  • Constantly evaluate and appraise outstation catering suppliers’ performance to ensure high performance level in the catering product.
  • Drive assigned projects and monitor savings, improvement through Smart initiatives and KQ best practices to support the departments objectives.
  • Ensure follow-up on timely supply of catering equipment and supplies to all assigned catering stations. Follow-up on the extra stocks and action as per Service Level Agreements (SLAs) guidelines
Qualifications
  • Computer proficiency.
  • Degree in Food and Beverage or related field.
  • Good communication skills.
  • Organizational and analytical skills.
  • Experience of more than 5 years in airline catering.
  • Good knowledge of Catering product and development cycle.
  • HACCP or Food Safety knowledge.
  • Lead Auditor.
Competencies
  • Proactive, creative and innovative.
  • Ability to work under pressure.
  • Strategic thinker and financial background.
  • Excellent communication skills.
  • Unquestionable integrity and ethics.
  • Team leader and player.
How to Apply
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