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Our client in the hospitality industry is looking hire a Front Office Manager.
Reports to: This position reports operationally to the Resident Manager and/or the General Manager.
Job Description
The Hotel Front Office Manager is tasked with making sure that the Front Office – the place where guests first come into contact with the hotel and staff – runs smoothly and effectively
Responsibilities
  • Managing and training the Front Office staff
  • Ensuring the front desk provides a professional and friendly service for guests
  • Dealing with guests
  • Acting as liaison between General Manager and staff
  • Schedules the front office staff.
  • Supervises workload during shifts.
  • Evaluates the job performance if each front office employee.
  • Maintains working relationships and communicates with all departments.
  • Dealing with customers, including handling complaints when they come to the desk.
  • Ensure implementation of all hotel policies and house rules.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Perform other duties as requested by management.
Qualifications
  • Ability to work independently and responsibly without immediate supervision.
  • A background in hospitality
  • Diploma in front office
  • At least 5 years experience in front office
  • Diplomacy and the ability to communicate clearly
  • Firm leadership skills
  • The ability to multitask, prioritize and manage time
  • The ability to perform under pressure
  • Must be highly motivated
How to Apply
Send your CV to jobs@alternatedoors.co.ke
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