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Corporate Communications Manager

To proactively manage the HF Group Brand public image among internal and external stakeholders and lead in the implementation of all communication activities for the Group including corporate communications/media relations, internal communications, sponsorships and events community activities.
Principle Accountabilities
  • Develop stakeholder relations strategy, that complements business objectives
  • Develop media relations strategy, including key media engagement
  • Coordinate visibility of Group initiatives and leadership in both mainstream and social media.
  • Manage media inquiries and interview requests
  • Create content for press releases, editorials and keynote presentations in liaison with PR agencies
  • Manage Content for the Group’s digital properties e.g. website and social media.
  • Monitor, analyze and communicate PR results on a quarterly basis.
  • Advise on crisis communications plans, and develop anticipatory positions on upcoming communications/public relations issues.
  • Event management and coordination 
Minimum Qualifications, Knowledge and Experience
  • A Degree in Journalism or Communication (preferably Public Relations option) or relevant degree with post graduate diploma or Masters in Journalism or Communication from a reputable institution.
  • At least 6 years’ experience in public relations and/or journalism background.
  • Past experience in mainstream journalism and Public Relations Agency will be an added advantage 
Key Competencies and Skills
  • Proficiency in Microsoft Office applications
  • Copy editing skills
  • Demonstrated ability to network with key players in the media industry
  • Effective presentation and communication skills
  • Excellent interpersonal skills
  • Excellent writing skills
  • Event planning 
How to Apply

IT Services Manager

The purpose of the role is to ensure that the HFC IT team deliver quality service through planning, scheduling and measurement of IT services to provide the agreed levels of service, taking into account the changes in both supply and demand and seeking to proactively and continuously improve services to the bank’s internal and external customers.
Roles
  • To develop and maintain strategic relationships with the various departments across the bank, partners and suppliers. Define, negotiate, and regularly track SLAs of IT services with various business units and 3rd party service providers for HFC.
  • Ensure effective on-going monitoring and support for all systems in use by both internal and external customers by maintaining IT services provision at the highest possible levels. Carry out regular performance measurements (MI/Reporting, trend analysis, KPIs) to ensure that HFC IT services are delivered as per SLA’s by both internal IT and external vendors and providing metrics for periodic SLA and contract reviews and renewals.
  • To define, implement and oversee the IT change management framework and process in line with industry best practices e.g. ITIL, COBIT to minimize the impact of IT infrastructure changes to internal and external customers.
  • To develop, implement and continuously improve ICT “best practice” tools and processes based on IT services management frameworks e.g. ITIL, COBIT. Promote a quality & risk management culture in IT services through the development and implementation of appropriate quality & risk strategies to manage the services, the supply chain of IT services, provide the required levels of service, system performance and functionality that meet business objectives.
  • Provide inputs into IT strategic planning and budgeting processes to ensure that key service themes are addressed to improve availability while improving self-service.
  • Own the IT services catalogues and ensure it is regularly updated with all services provided by IT.
  • Oversight and ensure best practice in operation, administration and reporting of infrastructure (networks, system administration, servers), databases (backups, storage and tuning activities), applications, channels and security activities.
Minimum Qualifications, Knowledge and Experience
  • Degree holder in Information Technology with professional qualification in Project Management. Master’s degree would be an added advantage.
  • ITIL Service Level Management practitioner certificate.
  • Prince 2, PMP, Scrum, COBIT, or any other IT Management Framework
  • 7 years’ work experience with more than 4 years in services management.3-4 years in supervisory role.
  • Working experience in a bank or other financial services organization would be added an advantage.
Key Competencies and Skills
  • Results oriented, excellent interpersonal skills, analytical thinker and problem solving skills.
  • Good communicator, self-driven and a team player.
  • Ability to evaluate situations, provide proper guidance and make proper decisions, able to forecast, plan, and organize work for effective achievement of job tasks.
How to Apply

Litigation Manager

To handle litigation, arbitrations /court cases by instructing and liaising with external advocates to ensure the company does not incur losses and also to mitigate on losses from suits.
Principle Accountabilities
  • Responsible for instructing the Company’s external Lawyers by writing letters of instructions to ensure that company’s interests are adequately and promptly represented.
  • Directly liaise with external lawyers in respect of preparation of evidence and witnesses for all pretrials.
  • Attend court and testify on behalf of the company to ensure the company does not incur losses.
  • Provide response to correspondence from external lawyers to advice on company’s position on legal matters and obtain update reports from external advocates on all legal suits.
  • Provide legal advice on recovery cases in order to realise our securities.
  • Negotiate on legal fees with external advocates.
  • Compile requisite injunctions and major court cases reports for the various committees.
Qualifications, Knowledge and Experience
  • Bachelor of Law-LLB, Diploma Kenya School of Law, Advocate of the High Court of Kenya
  • 5 years Litigation experience in a busy environment.
Key Competencies and Skills
  • Ability to work independently under strict deadlines.
  • Good interpersonal and communication skills.
  • Analytical and Negotiation skills.
  • Drafting pleading skills.
  • Demonstrated good planning and organisation skills.
  • Strong leadership and management skills.
  • Team player and must have integrity.
How to Apply

IT Services Manager

The purpose of the role is to ensure that the HFC IT team deliver quality service through planning, scheduling and measurement of IT services to provide the agreed levels of service, taking into account the changes in both supply and demand and seeking to proactively and continuously improve services to the bank’s internal and external customers.
Roles
  • To develop and maintain strategic relationships with the various departments across the bank, partners and suppliers. Define, negotiate, and regularly track SLAs of IT services with various business units and 3rd party service providers for HFC.
  • Ensure effective on-going monitoring and support for all systems in use by both internal and external customers by maintaining IT services provision at the highest possible levels. Carry out regular performance measurements (MI/Reporting, trend analysis, KPIs) to ensure that HFC IT services are delivered as per SLA’s by both internal IT and external vendors and providing metrics for periodic SLA and contract reviews and renewals.
  • To define, implement and oversee the IT change management framework and process in line with industry best practices e.g. ITIL, COBIT to minimize the impact of IT infrastructure changes to internal and external customers.
  • To develop, implement and continuously improve ICT “best practice” tools and processes based on IT services management frameworks e.g. ITIL, COBIT. Promote a quality & risk management culture in IT services through the development and implementation of appropriate quality & risk strategies to manage the services, the supply chain of IT services, provide the required levels of service, system performance and functionality that meet business objectives.
  • Provide inputs into IT strategic planning and budgeting processes to ensure that key service themes are addressed to improve availability while improving self-service.
  • Own the IT services catalogues and ensure it is regularly updated with all services provided by IT.
  • Oversight and ensure best practice in operation, administration and reporting of infrastructure (networks, system administration, servers), databases (backups, storage and tuning activities), applications, channels and security activities.
Minimum Qualifications, Knowledge and Experience
  • Degree holder in Information Technology with professional qualification in Project Management. Master’s degree would be an added advantage.
  • ITIL Service Level Management practitioner certificate.
  • Prince 2, PMP, Scrum, COBIT, or any other IT Management Framework
  • 7 years’ work experience with more than 4 years in services management.3-4 years in supervisory role.
  • Working experience in a bank or other financial services organization would be added an advantage.
Key Competencies and Skills
  • Results oriented, excellent interpersonal skills, analytical thinker and problem solving skills.
  • Good communicator, self-driven and a team player.
  • Ability to evaluate situations, provide proper guidance and make proper decisions, able to forecast, plan, and organize work for effective achievement of job tasks.
How to Apply

Direct Sales Representative

The Direct Sales Representative will be responsible for growing the Branch Business through aggressive sales and relationship for it is a business growth and development role.
He/she will report to the Sales Team Leader.
Principle Accountabilities
  • Selling consumer products including accounts sales and deposits mobilization of etc.
  • Sales planning and tracking of daily sales activity and reporting to the management.
  • Mapping and scoping the business opportunity within the Branch environs and liaising with the Branch Management for sales activations.
  • Making presentations to prospects
  • Customer interviews and interactions both at the Branch and at their place of work/Business to understand their needs and offer the right products. 
Minimum Qualifications, Knowledge and Experience
  • A Diploma in Marketing and Sales or other related fields.
  • A Bachelor’s degree, preferably in Commerce/finance, Business, Banking and Finance or related fields will be an added advantage.
  • Sales, Marketing and/or other banking professional qualifications would be added advantage.
  • At least 1-year Sales experience with relevant experience in Customer Service. 
Key Competencies and Skills
  • Practical experiences in use of MS Office applications
  • Ability to work independently under strict deadlines.
  • Must have good interpersonal and communication skills.
  • Results oriented, analytical thinker, problem solving skills.
  • Demonstrated good planning and organizational skills.
  • Must be a team player and have integrity 
How to Apply
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