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Job Title: Customer Care


Location: Nairobi Kenya
Salary: KShs 35,000
Main Roles
·         Manage large amounts of incoming calls
·         Maintaining a positive, empathetic and professional attitude toward customers at all times.
·         Responding promptly to customer inquiries.
·         Communicating with customers through various channels.
·         Acknowledging and resolving customer complaints.
·         Processing orders, forms, applications, and requests.
·         Keeping records of customer interactions, transactions, comments and complaints.
·         Communicating and coordinating with colleagues as necessary.
·         Providing feedback on the efficiency of the customer service process.
·         Ensure customer satisfaction and provide professional customer support.
Qualifications
·         Degree / Diploma in Business Administration
·         Good customer service skills
·         At least 3 years of experience service as customer care assistant
·         Good Communication and interpersonal skills
·         Ability to stay calm when customers are stressed or upset.
·         Proficient in MS Office Suite
·         Very smart and presentable
How to Apply
Interested and qualified candidates to send their CVs to vacancies@peoplefoco.co.ke by 6th November 2019.
Clearly indicate ‘Customer Care’ on the email subject.
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