0
Branch Manager


Resolution Insurance Company Ltd is a general insurer offering innovative and responsive insurance solutions.
We have learned to adapt in this constantly changing society, and develop comprehensive products that are relevant to our clients. We currently have over 60,000 members in our fold and have partnered with over 500 medical service providers across East Africa; a strong network of hospitals, clinics and doctors. The Resolution Insurance brand is energetic and trendy. In pursuit of our ambitious growth plan, we are looking to fill the position below:
BRANCH MANAGER – GENERAL BUSINESS (KITENGELA)
Job Description
The overall purpose of the role is overseeing branch sales and administrative operations and to ensure
achievement of performance targets in respect to underwritten premium, quality service and expense control to
achieve business objectives.
Reporting to the Team Leader – Nairobi, the Branch Manager will also be accountable for maintaining service
provider relationships across the region, take leadership in marketing, customer service and overall
administration of the branch.
Responsibilities
·         Identify sales opportunities and new challenges to RI and the brand.
·         Implement product development activities and contributions.
·          Develop competitive strategies for the branch.
·         Ensure sales targets are met and ensure the sales force is continuously motivated to sell.
·         Recruit Business consultants, independent Agents and Brokers.
·         Maintain a good working relationship with service providers.
·         Work with marketing department on activations and activities to drive sales volume.
Qualifications
·         Bachelor’s Degree in a business related degree.
·         5 years’ relevant work experience.
·         ACII or Diploma in Insurance.
·         Good working knowledge of MS Office.
·         Accountancy or HR experience will be considered an added advantage.
·         Experience in recruiting and developing high performance teams.
·         Leadership skills.
·         Excellent communication skills.

Customer Experience Team Leader

Resolution Insurance Company Ltd is a general insurer offering innovative and responsive insurance solutions. We have learned to adapt in this constantly changing society, and develop comprehensive products that are relevant to our clients. We currently have over 60,000 members in our fold and have partnered with over 500 medical service providers across East Africa; a strong network of hospitals, clinics and doctors.
The Resolution Insurance brand is energetic and trendy. In pursuit of our ambitious growth plan, we are looking to fill the position below:
TEAM LEADER – BRANCH CUSTOMER EXPERIENCE
Job Description
The Team Leader – Branch Customer Experience is responsible and accountable for promoting service quality and seamless service delivery to internal and external customers.
Responsibilities
·          Drive positive Customer Experience performance such as Customer Satisfaction Index and
NPS for the Branch.
·         Primary service quality contact for customer relationships post-sales and post-incident.
·         Propose and promote internal and external Customer Experience initiatives within the
Branch.
·          Drive and influence effective branch customer complaints management including,
escalation.
·         Reputational risk detection, management and reporting.
·          Ensure awareness and adherence to applicable SLAs.
·          Inspire and influence the desired Culture Values and practices across the Branch.
·         Provide regular reports for Customer Experience monitoring and analysis.
Qualifications
·         Bachelor’s degree in Business or related field
·         Minimum 3 years’ work experience in Customer Experience
·         Proficient in MS Office suite applications
·         Familiar with CRM systems and practices is an added advantage
·         Problem-solving skills
·         Able to relate well to people at all levels
·         Attention to detail
·         High sense of responsibility
·         Proven customer support experience
·         Strong phone contact handling skills and active listening
·         Customer orientation
·         Excellent communication and presentation skills
·         Ability to multitask, prioritize and manage time effectively
How to Apply
If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly visit our careers page on https:www.resolution.co.ke by Close of Business on Wednesday, 9th October 2019.
Applications should be made strictly through the careers portal.
Only shortlisted candidates will be contacted
Loading...

Post a Comment

 
Top