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General Manager
Who We Are
Moko Home + Living is a growing company bursting with innovation, creativity, and passion.  Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.  But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.  Join us in building the products, the brand and the network to put quality living within everyone’s reach.  Here’s what our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products • Attracted global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses across the country • Grown from a start-up to mid-sized company
Role in Brief
Our General Manager leads Moko’s B2B business vertical as well as our finance, supply chain and distribution teams.  Your daily focus will be on growing our mature B2B business – which accounts for the majority of the company’s revenue – and delivering top-notch operational support across the company.   This role is ideal for a senior cross-functional leader who is an exceptional decision-maker, tactical problem solver, leader and coach.  You’ll be incredibly candid, passionate and never satisfied with the status quo – these qualities will push your teams and our business to new heights.
Responsibilities
Lead key company-wide operational functions  
·         Support growth in our operations team’s increasingly complex warehousing operations and rising deliveries to customers
·         Scale and improve our supply chain team’s global and local procurement of raw materials and finished goods
·         Streamline accounting operations and develop our finance team apace with the company’s evolving needs
·         Lead company-wide budgeting and financial planning
·         Coordinate support from your teams to our manufacturing, retail, marketing and talent departments
·         Direct reports: Finance, Supply Chain, and Operations managers
Lead our B2B vertical
·         Profit and loss responsibility for our B2B business, which distributes furniture materials to retailers across Kenya and accounts for the majority of our revenue
·         Coordinate your teams in bringing delight to our customers while maximizing profitability
·         Support the B2B sales team in optimizing product mix, developing new and existing customers and improving collections
·         Direct report: B2B Sales Manager
Instill world-class management practice in your teams
·         Ensure effective coaching and professional development at all levels
·         Support your teams in effective decision making and problem-solving
·         Maintain a clear focus on performance in support of achieving the company’s goals
·         Ensure that Moko’s culture is felt and lived in all your teams
·         We’re open and honest with each other and our customers – delivering on our promises and pushing each other to our full potential
·         We’re always improving and looking for better ways of doing things – this means taking individual initiative as well as supporting our teammates
·         We don’t just do the job but are passionate about our work – the source of this passion is our enthusiasm for bringing smiles to our customers’ faces
Career Growth + Compensation
You’ll join the senior leadership team of one of East Africa’s most successful growth-stage companies, playing a key role in our development into a major enterprise. You’ll be stretched every day by world-class colleagues, expanding your skills and responsibilities as your teams and our company grow rapidly.
We believe this distinct and rare experience is the most valuable benefit we offer new leaders who join our team.  In addition to this, you’ll earn a competitive salary and benefits package, including stock options – allowing you to participate in the value you create as a leader of our team.
Qualifications
·         Your direct reports have told you you’re the best manager they’ve ever had – you support them while challenging them to do their best and holding them accountable for results
·         You’d describe yourself as candid, passionate, continuously improving
·         You are a strong leader, with deep experience managing teams across different functional areas – you have a proven track record of developing your teams and delivering incredible results
·         You’re highly process-oriented and believe clearly defined and measured processes lay the foundation for high performance and continuous improvement within teams
·         You are an adaptable professional who has drawn energy from working in an environment of rapid growth and change
·         You thrive when you’re able to take initiative and do best in an environment where you are given high-level goals and the freedom and authority to achieve them
You possess a strong analytical toolkit and rely on data to reach your best decisions
·         You’re a strong tactical problem-solver eager to support teams in defining and defeating their biggest challenges

Head of People

Who We Are
Moko Home + Living is a growing company bursting with innovation, creativity, and passion.  Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play. But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.  Join us in building the products, the brand, and the network to put quality living within everyone’s reach.
Our 200-person strong team has reached over 100,000 Kenyan homes with our products so far, and we’re just getting started.  Join us in bringing the dream of a smiley home to millions more.
Role in Brief
The Head of People and Smiles works with the company’s senior leaders to make our motto “create a new, smiley world” come alive in our teams. You will have a passion to understand deeply what moves people to strive for infinity. You will work on creating a seamless and happy journey for the Moko-ers from start to finish: from hiring and onboarding to growth coaching and training to help every Moko-er become the hero they wish to become. This role is ideal for a leader who is able to design and implement policies that can make abstract values alive and tangible across big teams. You will also be a strategic person who has a clear vision of how the People team can be effective to support the rapid growth of our organization.
Responsibilities
Support the CEO in the implementation of the Moko INSPIRE principles across the company
·         Translate the INSPIRE (Infinity, No-NonSense, Supportive, Passion, Initiative. Real, Enthusiasm) culture principles into concrete practices and rituals so that they become simple enough to be acted upon by everyone
·         Ideate, implement and run surveys or other data collection systems to keep a pulse of teams’ engagement and culture implementation
·         Analyze quantitative and qualitative data to draw insights to share with teams’ heads. Define key strategic initiatives to drive up our “Smiles Score” i.e. our engagement and happiness staff score.
Lead the hiring and onboarding of new Moko-ers as we scale to infinity
·         Support each team’s Head to define clear job descriptions and hiring needs at the beginning of each quarter to be able to always be a step-ahead our growth
·         Coordinate with the Brand Team to share with the world the Moko experience in a clear, compelling and smiley way
·         Manage a team that can find the right candidates and offer a wow experience throughout the interview process
·         Design, implement and optimize for scale an onboarding process that conveys our culture and philosophy. Leverage the onboarding process to help every new Moko-er to find their passion and understand how they can make an impact.
Lead the development and implementation of professional growth and training opportunities
·         Support each team’s Head to define clear job descriptions and hiring needs at the beginning of each quarter to be able to always be a step-ahead our growth
·         Coordinate with the Brand Team to share with the world the Moko experience in a clear, compelling and smiley way
·         Manage a team that can find the right candidates and offer a wow experience throughout the interview process
·         Design, implement and optimize for scale an onboarding process that conveys our culture and philosophy. Leverage the onboarding process to help every new Moko-er to find their passion and understand how they can make an impact.
Create a caring HR function
·         Optimize HR practices and systems that can work efficiently as we scale
·         Make strategic decisions about a benefits package that is financially sustainable and in line with our culture principles
·         Create an environment where every Moko-er feels at any time that they can be heard, trusted and supported
Qualifications
·         You have an outstanding emotional intelligence and excel at understanding people deeply and how to best support them to overcome challenges.
·         You have a calling and talent to inspire the fire and passion of others to work together as a team and bring a central idea to life
·         You have experience in an HR or People role in managing a large team (100+)
·         You are a strong strategic planner, translating the company’s goals and values into measurable and/or tangible outcomes that guide our teams to success.
·         You are a strong critical thinker and problem solver, using a sharp understanding of the bigger picture to effectively overcome hurdles.
·         You are an adaptable professional who has drawn energy from working in an environment of rapid growth and change.
How To Apply
Please visit our website moko.co.ke/careers and apply through our online form..
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