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Our Client in the Gaming Industry seeks to hire a Product Manager.


The Product Manager will be responsible for managing in-house gaming products through requirements gathering, writing detailed user stories and supporting the development teams until release to production, and post production monitoring of the product’s/feature’s performances.
Roles and Responsibilities
·         Work closely with a team of skilled designers, developers and performance marketers to set and communicate the high-level mission, vision, and roadmap for the website.
·         Work closely with stakeholders across the organization and collaboratively provide the company with short and long-term objectives.
·         Gather and analyze business requirements and write detailed and comprehensive user stories.
·         Master the creation of functional specifications as stories for the development teams, ensuring the stories flow throughout the product development life cycle while ensuring quality and timely delivery.
·         Work closely with subject matter experts within the client to define the metrics and KPI’s used to measure the health of the core product – to focus on how these improve over time.
·         Monitor deployed features to ensure success and continuous improvement.
·         Conduct Competitor research to identify trends in the industry and define improvements to our products.
Required Qualifications / Experience
·         BA or BS degree (IT, Marketing, Business Administration or Commerce).
·         Have 7 plus years’ experience working as a product owner, business analyst or similar, in high performing, cross functional teams.
·         Have a solid understanding of affiliate marketing.
·         Have sound understanding of what it takes to build and maintain large scale web sites.
·         Comfortable facilitating and participating in the tactical decisions made amongst the team.
·         Have excellent communication skills.
·         Ability to build trusting relationships and respect.
·         Ability leverage relationships and grow people to support the company’s rapid growth.
·         Demonstrate strong leadership skills whilst working with product development teams.
·         Have familiarity and experience in making use of agile methodologies and tools.
·         Lead the entire product lifecycle, whether decisions require investment, transitioning ton maintenance product retirement.
·         Critical thinking and problem solving skills
·         Planning and organizing skills
·         Decision-making skills
·         Communication skills
·         Report Writing skills
·         Leadership and Influencing skills
·         Delegation skills
·         Negotiation skills

Our Client in the Gaming Industry seeks to hire a Chief Technical Officer responsible for providing sound technical leadership in all aspects of the business.
Roles and Responsibilities
·         Manage a team of software engineers across the full SDLC (front end, back end, dev-ops, and QA).
·         Work closely with the Product Manager to translate our product roadmap into optimal assigned tasks in sprint delivery cycles.
·         Create and maintain a professional culture within the team, where individuals take ownership and focus on delivering excellence, quality, and value for our clients.
·         Work with Product Support
·         Managers to ensure our solutions are delivered bug free.
·         Contribute technically to projects and perform code reviews
·         Drive technical projects and provide leadership in an innovative and fast-paced environment.
·         Work with the Development, Modelling and Product Teams to lead the delivery of technical solutions and implementation of large enhancements and change initiatives.
·         Define and implement Agile methodologies to maintain a strong focus on delivery priorities, holding others to account for delivery, and swiftly responding to changing requirements.
·         Promote resilience and responsiveness in the company by being open and honest about challenges, and the actions required to address unexpected developments.
·         Gather and report detailed performance data against key indicators, to generate actionable improvements to the quality of service offered.
·         Identify, manage and seek to resolve technical risks and issues against user requirements.
·         Build knowledge, capacity and capability within teams, promoting a culture of continuous improvement.
·         Proactively drive innovation, with new ideas and options made available by new technology and process.
·         Keep up-to-date with the latest technology, software development technologies and methodologies.
Required Qualifications/Experience
·         A Bachelors of Science degree
·         Have at least 7 years’ experience managing a technical team
·         Demonstrate Knowledge and understanding in Software Engineering
·         Demonstrate knowledge and understanding for designing data Intensive application
Key Competencies
·         Critical thinking and problem solving skills
·         Planning and organization skills
·         Decision-making skills
·         Communication skills
·         Leadership and Influencing skills
·         Negotiation skills
·         Conflict Management skills
·         Ability to adapt to a fast changing environment
·         Strong Analytical skills
·         High level of integrity and Confidentiality
·         Team Player
Working Environment
·         Position is office based (locally)
·         Normal working hours are 8.30am to 5pm

Our Client in the Gaming Industry seeks to hire a Chief Customer Experience Officer responsible for balancing customer needs with business requirements and presenting a compelling case for internal change and improvement.
Roles and Responsibilities
·         Increase promoters and decrease detractors
·         Champion the customer throughout the business, balancing customer needs with business requirements and presenting a compelling case for internal change and improvement
·         Champion the customer service department. This entails assessing and managing the customer service team to continually improve processes and outcomes
·         Measuring and reporting. Agree priorities and standards and then manage the CS team to deliver them
·         Manage all customer service processes, remembering that we are becoming more proactive and engaging customers earlier in the cycle.
·         Ensure that the Computer systems in place are being used to the required standards and identify and promote any areas of efficiency.
·         Troubleshooting. As problem areas for customer service are identified you must engage the Director Business Unit to agree priorities and then engage your customer services team to address these areas and make the planned changes quickly and effectively
·         Financial analysis. Manage your budget effectively and be able to promote requirements for additional funding where they can increase the customer recommendation ratings and increase overall business performance. Report your
·         Planning. Work with the Director Business Unit and other stakeholders to drive continual improvement in people, technology, processes, service and product design and build.
·         Establish and test new strategies to improve the customer service experience.
·         Ensure the right calibre of staff are recruited, and in accordance with company policy and procedures.
·         Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance to meet the company’s needs.
·         Ensure that poor performance is not tolerated and is remedied via support, training or disciplinary action as appropriate.
·         Liaise with Human Resources on all employment issues.
·         Training. Ensure continual up skilling in customer services through evaluation, development and training of staff
·         Day to day management.
·         Manage your customer services team to deliver what customers need and to continually improve your customer service team’s efficiency and effectiveness.
·         Ensure that you build a positive team culture with strong positive engagement.
·         Specific tasks (not an exclusive list, but indicative) a. attend weekly scrums and build meetings.
·         Produce a monthly Board report and attend Quarterly Board meetings, contribute to wider business priorities.
·         Manage Subcontractors including continual performance measurement and reporting
·         Manage the out-of-hours process and ensure adequate cover is in place at all times
·         Monitor and highlight trends where relevant
·         Escalate customer issues, act promptly and where necessary visit/call the customer personally to agree a plan of action
·         Ensure the department operates in accordance with Company policies and procedures
Required Qualifications/Experience
·         Bachelors’ degree in a relevant field (Marketing / Communications etc.)
·         At least 5 years managerial experience in a fast paced dynamic environment.
·         Experience in coaching, training and motivating a team.
Key Competencies
·         Ability to work under pressure.
·         Strong organizational skills.
·         Competent and capable of making operational decisions.
·         Ability to lead a team by example demonstrating our clients’ values as a foundation for the working day.
·         Ability to change and adapt working practices to suit the needs of an evolving company.
·         Able to manage performance objectively, consistently and within time scales.
·         A flexible approach to working hours.
Working Environment
·         Position is office based (locally)
·         Normal working hours are 8.30am – 5.00pm

Our Client in the Gaming Industry seeks to hire a Marketing Manager.
The Marketing Manager will be responsible for developing, overseeing and implementing marketing plans and projects for new and existing products conducting market research to determine market requirements for existing and future products.
Roles and Responsibilities
·         Deliver insightful recommendations in a persuasive and thoughtful manner.
·         Design, implement, support and facilitate annual marketing strategy and plan.
·         Participate in planning and presentation sessions, when assigned.
·         Develop, oversee and implement marketing plans and projects for new and existing products.
·         Conduct market research to determine market requirements for existing and future products.
·         Develop and administer marketing database which includes client and prospect information, mailing list applications, etc…
·         Assist with and support involvement in various projects.
·         Monitor, review and report on all marketing activity and results.
·         Other duties as assigned.
Required Qualifications/Experience
·         Degree from Recognized University, preferably in Marketing/Business.
·         Minimum 5 years in Marketing Management and dealing with product strategy.
·         Must have previously worked for an FMCG (Significant Experience).
·         Strong insight and business judge.
·         Have insight on the competition and opportunities.
·         Proven approach to your audience with consumer insights, trends and business needs.
·         Strong Marketing, leadership and strategic planning experience.
·         Proven track record in developing and administering a marketing program.
·         Relevant product and industry knowledge.
·         Technical marketing skills.
·         Must be a self-starter, highly organized, and able to work well with staff at all levels in the organization. Polished presentation and interpersonal skills must possess top level business management, interpersonal, and facilitation skills. Team leadership, persuasiveness, innovation, stress tolerance.

Our Client in the Gaming Industry seeks to hire a Customer Care Lead.
The Customer Care Lead will be responsible for organizing team coverage to ensure all shifts are adequately covered and staff resource is efficient.
Carrying out a thorough and ongoing call-monitoring program designed to ensure high levels of service are maintained at all times.
Provide feedback to the team to keep them engaged and motivated.
Roles and Responsibilities
·         Ensure the customer service team meet and exceed customers’ needs.
·         Generate new initiatives and constantly challenge the team to improve customer service.
·         Provide excellent customer support for escalated issues by email/call/chat/SMS etc, always striving to resolve the issue and not escalate further.
·         Contributing to and ensuring compliance of Team KPI’s.
·         Organize team coverage to ensure all shifts are adequately covered and staff resource is efficient.
·         Carry out a thorough and ongoing call-monitoring program designed to ensure high levels of service are maintained at all times. Provide feedback to the team to keep them engaged and motivated.
·         Respond to clients throughout each shift; ensure our players receive the fastest possible and accurate response (live chat / telephone / e-mail).
·         Prioritize cases according to internal procedures – be aware of competitor’s delivery in these areas for comparison and bench marking.
·         Develop internal systems to provide electronic tools to help improve team performance.
·         Initiate, deliver and maintain the C/S vision and goals that are clearly communicated and agreed with the C/S team and the product owners.
·         Be proactive in anticipating peaks and troughs in work flow, promotions and key events; ensure feedback given to the business owners accordingly for their review.
·         Manage staff schedule, attendance, punctuality and performance. Influence positivity, attitude and work ethos, to ensure a conducive working team environment for all staff.
·         Creation and management of monthly team quota, ensuring staffing levels are optimally maintained at all times.
·         Assist with the recruitment of new starters (CV vetting, interviewing). Organize and conduct training for new staff.
·         Carry out regular one to ones, mid-year and annual reviews.
·         Assist management with the collation of data around department activity for daily, weekly and monthly reporting purposes.
Required Qualifications/Experience
·         Bachelors’ degree in a relevant field (Marketing / Communications etc.)
·         At least 3-5 years managerial experience in a fast paced dynamic environment.
·         Experience in coaching, training and motivating a team.
·         Ability to lead a team by example demonstrating our clients’ values as a foundation for the working day.
·         Ability to change and adapt working practices to suit the needs of an evolving company.
·         Able to manage performance objectively, consistently and within time scales.
·         Ability to work under pressure.
·         Strong organizational skills.
·         Competent and capable of making operational decisions.
·         A flexible approach to working hours.

Our Client in the Gaming Industry seeks to hire a Director Business Unit responsible for identifying opportunities and growing revenue through the development of innovative services and products aimed at the betting and gaming industry.
He/she will also manage a team that facilitates the delivery of the business’ B2C ambitions, producing significant incremental revenues.
Roles and Responsibilities
·         P&L responsibility for your Business Units digital services and resources
·         Working with other Directors Business Units to set the business strategy, development roadmap and performance KPIs
·         Revenue and KPI reporting to the Board/Partners
·         Work with key customer stakeholders to identify product development programs
·         Identify and manage the delivery of product resources to maximize the profitability our Business Unit
·         Analyze the commercial viability of new opportunities
·         Through relationship management work with key customer stakeholders to identify and agree product development program.
·         Liaise with Chief Customer Experience Manager to facilitate periodic Business reviews with key customers, and action a continuous business and product development cycle.
·         Create and implement a five-year business plan to grow the revenue generated by your Business Unit in line with short and long term financial targets.
·         Work with the team to develop a suite of new of products and services that meet the needs of existing and new customers.
·         Oversee the product development lifecycle ensuring quality assurance and overall integrity of your appointed Business Unit
·         Oversee your Business Unit products and projects ensuring services are delivered on schedule and to budget, at all times seeking to maximize profitability.
·         Keep up to date with the latest trends and technical developments within the betting industries so that you are well positioned to exploit future opportunities.
·         Undertaking specific projects as identified by the Board.
Skills and Attributes
·         Commercially aware, with the proven ability to spot, create and exploit opportunities.
·         Highly motivated self-starter with the ability to work effectively within a busy digital environment and also influence key stakeholders within the business.
·         Proven track record of putting realistic, practical and deliverable solutions to meet the needs and requirements of differing customers.
·         Proven record in growing revenues and controlling costs.
·         Excellent project management skills with a strong focus on delivery.
·         Ability to confidently communicate and build relationships with people at all levels, both internally and externally.
·         A good people manager with the ability to manage, inspire and develop a broad range of people.
·         Strong analytical mindset with an extensive experience of business planning.
·         Keen interest and understanding of technological advances.
·         In-depth understanding of the betting industry and the needs of bookmakers.
·         IT literate, including good operational knowledge of IT development process.
·         Interest in football and other sports
Required Qualifications/Experience
·         At least 10 years managerial experience in a fast-paced dynamic environment.
·         Experience in coaching, training and motivating a team.
·         Ability to work under pressure.
·         Strong organizational skills.
·         Competent and capable of making operational decisions.
·         Ability to lead a team by example demonstrating our clients’ values as a foundation for the working day.
·         Ability to change and adapt working practices to suit the needs of an evolving company.
·         Able to manage performance objectively, consistently and within time scales.
·         A flexible approach to working hours.
Working Position
·         This position is office based (locally)

Our Client in the Gaming Industry seeks to hire an Executive Assistant.
The Executive Assistant will be responsible for Managing & Coordinating Travel and bookings. Updating system daily on pending and completed tasks.
Roles and Responsibilities
·         The Executive Assistant will be required to provide high-level executives with day-to-day operations and help them navigate their day.
·         The Executive Assistant will work with 3 Executives and will be expected to always know the executives personal schedules.
·         Manage & Coordinate Travel and bookings.
·         Manage Executives Calendars.
·         Clerical Tasks and documenting.
·         Updating system daily on pending and completed tasks.
·         Email management and correspondence.
Required Qualifications / Experience
·         Diploma Level Education Bachelor’s Degree an added advantage.
·         Mature professional – between the ages of 27 and 32.
·         Minimum 3 years PA Experience or Administration.
·         Listening and communication skills.
·         Organizational skills.
·         Excellent written and spoken English is compulsory.
·         Must display strong leadership and commitment.
·         Proficient in computer applications.
·         Driving License an added advantage.
To Apply:
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs@hcsafrica.com with Executive Assistant on the Subject line.
Candidates MUST indicate their Current and Expected salaries.
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