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Madison Life Assurance Kenya Limited, a subsidiary of the Madison Group, is a leading provider of life assurance products throughout Kenya.


The Company is recruiting for the below position:

Assistant Business Development Manager (Group Life)
The position will be located at the Company’s Head Office in Madison House and will report to the Sales Manager – Brokers and Intermediaries.
It will work closely with other team members in the implementation of the annual budget and strategic plan for the accelerated growth of the group life products.
Key Responsibilities
·         Developing and maintaining broker relationships.
·         Review new business pipeline, follow-up and tracking.
·         Ensuring that the agreed new business targets are met.
·         Sourcing, issuing and converting of quotations.
·         Technical training of and ongoing product support to brokers and intermediaries
·         Dealing with queries and providing information on a range of sales and service issues.
·         Liaising with internal departments on processing issues.
·         Building relationships with internal departments to ensure superior service is offered to clients.
·         Keeping up-to-date with competitor product and service offering and industry developments.
·         Participating in proactive sales and marketing initiatives.
Qualifications, Experience and Competences
·         A degree in business related field
·         At least 3 years’ sales experience in the insurance industry preferable in group business (Group Life, Funeral cash and Pensions)
·         Proficiency in English
·         Computer literate (Excel, Power Point & MS Word)
·         Good communication skills
·         Excellent persuasive and negotiation skills
·         People oriented person
·         Reliable, tolerant, and determined.
·         Clear focus on high quality and business profit.

Assistant Manager – Business Development (Healthcare)
Key Responsibilities
·         To recruit, train, coach and retain high level partners.
·         Introducing the company’s products to existing and new intermediaries.
·         Maintain the existing relationships with intermediaries.
·         Identify new opportunities for growth in order to drive ongoing sales.
·         Handle Medical tenders’ business (both direct and through intermediaries)
·         Coordinate the product training of all intermediaries.
·         Co-ordinate any marketing campaigns to prospective customers.
·         Provide market feedback to the underwriting department to ensure quality service and underwriting standards are maintained.
·         Regularly conduct market survey aimed at collecting market intelligence.
·         Handle all queries and issues from brokers and independent agents.
·         Supervise the Business Development Officer in his/her day to day activities.
·         Liaising with business support functions to follow up on client queries and complaints resolution.
·         Ensure all quotation requests are sent out within the agreed TAT’s and maintain a data base for Quotation & Tenders.
·         Preparing weekly and monthly reports, giving details of Departmental performance on business acquired.
·         Participating in management meetings, projects and committees as assigned.
Qualifications, Experience and Competences
Qualified candidates should have the following:
·         A Degree in business, Actuarial Science, Insurance, Marketing, Finance, Economics or any other business related field;
·         At least three years’ experience in marketing and/or sales of healthcare products
·         AIIK/ACII
·         Good knowledge of the healthcare sector environment in Kenya
·         Excellent presentation skills
·         Self-motivated and enthusiasm in sales.

Bancassurance Sales Executives
The Bancassurance Sales Executives will be responsible for meeting ordinary life production targets on new and renewal business from financial institutions.
The sales executives will report to the Unit Manager – Bancassurance.
Key Responsibilities
·         Prospect and procure proposals on all the ordinary life insurance packages so as to realize set monthly targets.
·         Spearhead marketing drives of ordinary life products to potential customers through bank branches.
·         Establish and maintain relationship with bank staff in order to obtain referral business.
·         Train bank branch staff on ordinary life products and equip them with adequate knowledge to cross-sell insurance products.
·         Maintain accurate records of all ordinary life transactions at every bank branch.
·         Handle customer queries and complaints at the bank branch.
·         Prepare marketing reports daily, weekly and monthly;
Qualifications, Experience and Competences
·         Degree in a business related field.
·         Good progress in COP or professional qualification in insurance or marketing is an added advantage.
·         Business development and marketing skills.
·         Sales experience acquired in the financial services sector is an added advantage.
·         Good written and oral communication skills.

Customer Service Manager
The Customer Service Manager will provide strategic leadership to the entire customer service team throughout the Company.
The position will be located at the Company’s Head Office in Madison House and will report to the Managing Director.
Key Responsibilities
·         Participate in the Formulation, review and implementation of customer service strategies and continuous review and implementation of the customer service charter in line with the Company strategy.
·         Ensure maximum utilization of all systems relevant to customer service, to deliver standardized and consistent service.
·         Centralize all customer communication platforms with a view to standardizing client interactions, develop and review client communication scripts for contact centre personnel to be used across all platforms.
·         Co-ordinate with other departments to ensure all outbound client communication has been scripted and standardized.
·         Develop adequate customer feedback collection platforms that ensures the company receives all client feedback in a timely and actionable manner.
·         Maintain contact with existing clients with a view to increasing sales through cross selling and upselling.
·         Provide leadership and supervision to a team of customer service officers across all branches.
·         Develop and maintain a good working relationship with the regulator, service providers and system vendors.
·         Prepare periodic customer service reports on a timely basis and in accordance with Company policy.
Qualifications, Experience and Competences
·         Degree in business, economics, communication or any other relevant field.
·         A master’s degree preferably in marketing would be an added advantage.
·         At least 5 years working experience in a customer service role.
·         2 years’ customer service experience at management level.
·         Strong communication skills.
·         Strong leadership skills.
·         Good organizational and analytical skills
·         Good problem solving skills.

Assistant Business Development Manager (Retirement Benefits)
The position will be located at the Company’s Head Office in Madison House and will report to the Head of Group Life Business Unit.
It will work closely with other team members in the implementation of the annual budget and strategic plan for the accelerated growth of the retirement benefits products.
Key Responsibilities
·         Implementing the Company’s agreed budget and strategy for the retirement benefits products.
·         Establishing a sales and marketing program for promoting retirement benefit schemes for SMEs.
·         Driving sales for retirement benefits products.
·         Preparing requests for proposals for identified prospects.
·         Ensuring that schemes remit their contributions on timely basis.
·         Assisting in the preparation and distribution of marketing materials.
·         Building strong business relationships with existing intermediaries.
·         Participating in new products research and development.
·         Gathering information on the industry trends, and competition analysis.
·         Developing strong relationships with pension administrators and sponsors of the retirement business schemes.
Qualifications, Experience and Competences
Qualified candidates should have the following:
·         A degree in business, actuarial science, finance, economics or any other business related field.
·         At least three years’ experience in marketing and/or sales of retirement benefit products or other life business products.
·         Qualification in AIIK or ACII.
·         Good knowledge of the retirement benefits sector in Kenya.
·         Good presentation and communication skills.
·         Self-motivation, analytical capacity and result orientation.

Digital Branch Manager
The position will be located at the Company’s Head Office in Madison House and will report to the Managing Director.
The Digital Branch Manager will execute the agreed strategies in order to achieve digital branch revenue and profitability targets.
Key Responsibilities
·         Participate in the development, review and implementation of the overall digital sales and marketing strategy in line with Company’s long term objectives.
·         Participate in the development of digital life assurance products to be distributed on company’s digital platforms.
·         Assist in preparation of processes and procedures that support the underwriting and claims management of digital products.
·         Co-ordinate with ICT department and Digital Marketing Services Department to develop and update Madison’s digital platforms.
·         Initiate strategic partnerships with various organizations with a view to driving sales growth using digital platforms.
·         Prepare periodic management evaluation reports in line with Company policy.
Qualifications, Experience and Competences
·         Degree in marketing or a related field.
·         At least 3 years working experience in Sales/Marketing.
·         Experience in a digital sales environment is an added advantage.
·         Good organizational and analytical skills.
·         Good problem solving skills.
·         Relevant ICT and social media knowledge and skills.
How to Apply
Qualified candidates are invited to send their applications together with their CVs and copies of certificates to the Human Resources Manager at hr@madison.co.ke not later than 31st October, 2019.
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