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Our client in the Hospitality Industry is hiring a Housekeeping Supervisor.
General Purpose:
·         Supervises all housekeeping employees.
·         Plans and assigns work assignments,
·         Give training for newly recruited employees,
·         Audit and inspects housekeeping personal work assignment and requisition supplies.
·         Take care of the budget and budget controlling for the department.
Accountabilities:
·         Supervises all housekeeping employees and requisitions new employees as needed.
·         Discharges employees when necessary and take disciplinary actions when policies are not followed.
·         Evaluates employees in order to upgrade them when openings arise.
·         Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff.
·         Schedules employees and assigns extra days off according to occupancy forecast.
·         Maintains a time log book of all employees within the department.
·         Recruit and train new employees.
·         Assigns new employees to work with experienced help.
·         Checks on the work of these employees occasionally and observes the report made to ensure consistency.
·         Approves all supply requisitions, such as those for spreads and bathroom rugs.
·         Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.
Responsibility & Authority:
·         Responsible for cleanliness, orderliness and appearance of the entire Establishment.
·         Ensure that rooms are made as per company standard.
·         Prepare Annual Housekeeping Budget, Should need arise.
·         Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
·         Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
·         Pay particular attention while organizing pest eradication activities.
·         Develop and implement Housekeeping systems and procedures
·         Prepare reports for management information.
·         Assist Purchase department in selecting suppliers for items related to Housekeeping.
·         Plan, control and supervise Horticultural activities.
·         Attending and resolving guest complaints should it pertain to this department.
·         Verification of supplies consignments.
·         Organize on-the job training and evaluate its effectiveness.
·         Approval of the Functional Manual of the department.
·         Recommend recruitment of new personnel.
Other Routine Responsibilities:
·         Daily inspection of public areas and employees locker rooms.
·         Daily briefing of Team/ Executives.
·         Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
·         Immediately attending to guest requests.
Requirements:
·         Degree or diploma in H/K management or same level experience
·         Min 3-5 years of experience of which at least 2 in similar role.

Our client in the Hospitality Industry is hiring a Front Office Supervisor.
General Purpose: Supervise and control the Front Office and manage meeting rooms and special events.
Accountabilities:
Supervisory Duties:
·         Supervise front office staff and manage waiters, waitresses and room service staff assigned to meetings and special events
·         Assists with preparing work schedules and time records
·         Ensures that duty rosters are compiled, making certain that adequate numbers of experienced permanent and casual waiting staff will be on duty.
·         Ensures that all staff are correctly and smartly dressed at all times.
·         Overall responsibility to supervise that guests are greeted, checked in and allocated rooms promptly and courteously
·         Ensures that they are fully conversant with all aspects of the computer software utilised
·         Chairs the Front Office meeting & briefings
·         Attends to departmental training of all staff in the Front Office
Guest Services:
·         Ensures prompt, courteous responses and follow ups to all enquiries.
·         Provides courteous and rapid service to hotel guests and meeting delegates upon check in, during their stay and upon check out
·         Ensures that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest
·         Ensures effective liaison between front office and other departments
·         Compile and prepare documentation and invoices and transmit to accounts to ensure that bills are paid on time
·         Ensures that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior written approval
·         Deal with guest complaints and provides reception, Housekeeping and service staff with guest suggestions and comments.
·         Meet and greet guests and event hosts, circulate during the course of any functions hosted to ensure availability in the event of a problem or complaint.
Reservations
·         To ensure that reservations are taken correctly and courteously.
·         To ensure that check-in procedures and payment policy is communicated accurately to the guest.
·         To ensure that all company policies regarding deposits and cancellation is communicated to the guest.
·         To be familiar with all the services and facilities of the hotel and to try and up-sell services to the guests.
·         To ensure maximum room occupancy within agreed overbooking policy.
·         To ensure effective liaison between sales, front office and other departments (e.g. housekeeping).
·         To ensure that all enquiries, messages, bookings for extra services are dealt with courteously and efficiently.
·         When necessary, to ensure that incoming and outgoing telephone calls are handled promptly and courteously.
·         To circulate information as needed to all Front Office staff and ensure accurate and timeous submission of all reports and administrative work.
·         Perform other tasks as necessary in order to achieve the operational and financial goals of the organization
Requirements:
·         Diploma or Degree in Front Office Operations or related qualification.
·         3 to 5 years experience in the Front Office or Sales department of a 3-5 Star hotel or
·         Some supervisory experience is desirable.
·         Proficiency of Micros, PMS i.e. Sun Systems, Microsoft Office Excel, Word and Outlook.
·         Quick thinking, highly organized, shows initiative and attentive to detail
·         Excellent people skills and Problem solving tact

Our client in the Hospitality Industry is hiring a Front Desk Agent.
General Purpose:
·         To greet guests and allocate rooms according to laid-down procedures.
·         Represent the establishment in a professional Business Manner.
Accountabilities:
Reception / Cashiering
·         To greet the customer and identify his/her specific reservation.
·         To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
·         To allocate rooms according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
·         To issue the key and liaise or alert the porter so that the guest’s luggage is taken to his room and the key issued.
·         To update occupancy list, giving copies to relevant staff.
·         To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.
·         To complete shift handover book with all necessary information to ensure smooth transitions between shifts.
Telephones
·         To answer all incoming calls politely and take messages or direct the call accordingly
Guest Relations
·         To assist all in-house guests with locating hotel facilities
·         To answer any questions that the guests may have
·         To deal with all guests complaints quickly, politely and promptly
Meeting rooms
·         To ensure a prompt, courteous response and follow up to all enquiries.
·         To ensure that once a booking is confirmed, all details and requirements are noted, using a check list, so that nothing is forgotten.
·         To liaise or ensure liaison with the client a few days before the meeting to confirm exact numbers, prepare detailed banquet event orders and circulate information to the appropriate departmental heads.
·         To check the meeting rooms and cloakrooms for cleanliness before guests arrive and ensure tables are set.
·         To greet the host and circulate during the course of the function to provide appropriate contact information in the event of a problem or complaint.
·         To ensure that the accounts department receives accurate information to enable it to correctly bill the client.
·         To check for guest items that may be left after the function and ensure that equipment is removed once the function is over and returned to its correct storage place.
·         To give feedback on guest letters and comments.
·         To assist all guests with use of office machines and equipment as required.
·         To ensure that all services utilized are correctly billed in the system
·         Perform other tasks as necessary in order to achieve the operational and financial goals of the organization
Requirements:
·         Diploma in Front Office Management or other related field preferred
·         3 to 5 years in a Front Office of a medium to busy Hotel.
·         Proficiency of Micros Fidelio, Sun Systems, PMS, Microsoft Office Excel, Word and Outlook.
Application Process:
Kindly send your summarized 3 page CV and motivation letter detailing your experience, qualification and desire for the job to rakinyi@racg.co.ke copy to recruitment@racg.co.ke, clearly indicating the job title as the subject.
While we thank all applicants, only shortlisted candidates will be contacted.
Application Deadline: 17th October, 2019
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