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Customer Service Associates
Location: Nairobi
Industry: Service
Key Responsibilities
·         Screening and moderating user submitted content, answering support requests and performing support functions.
·         Moderating and screening written user content on Profiles
·         Moderating and screening user submitted photos
·         Answering Online Help Requests
·         Answering Incoming Telephone calls and support requests
·         Processing Testimonials (depending on language)
·         Various support tasks assigned
·         Maintaining a high level of professionalism with clients
Key Skills and Qualifications
·         Must be a continuing student from public university i.e. preferably 1st Year or 2nd Year.
·         Must be Internet and Computer literate.
·         Ability to respond promptly to customer inquiries
·         A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
·         Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)
·         Ability to handle and resolve customer complaints promptly
·         Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system (speed and accuracy are important)
·         Knowledge of foreign languages will be an added advantage.
·         Must be willing to work on shift and on a part-time basis.
Ladies are highly encouraged to apply.
To apply, send your CV only to applications@flexi-personnel.com before 4th October 2019.
Clearly indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.
NB: Flexi Personnel does not charge candidates for job placement.
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