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Customer Service & Administrative Assistant


Salary: 30K
Location: Westlands, Nairobi
Our client, an out-of-home (OOH) and outdoor advertising company, is recruiting a Customer and Admin Assistant to join their team.
Duties & Responsibilities:
·         Customer Service
·         Manage incoming calls and customer service enquiries
·         Identify and assess customers’ needs to achieve satisfaction
·         Build sustainable relationships and trust with customers through open and interactive communication
·         Provide accurate, valid and complete information by using the right methods/tools
·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
·         Follow communication procedures, guidelines and policies
·         Take the extra mile to engage customers
Administrative
·         Organize and schedule branding appointments
·         Notify customers when their work will be completed
·         Develop and maintain a filing system
·         Update and maintain office policies and procedures
·         Maintain contact lists
·         Provide general support to visitors
·         Provide support to Sales and Administrative Assistant
Key Requirements
·         Proven customer support experience, administrative assistant or office admin assistant
·         Strong phone contact handling skills and active listening
·         Familiarity with CRM systems and practices
·         Customer orientation and ability to adapt/respond to different types of personalities
·         Excellent written and verbal communication skills
·         Ability to multi-task, prioritize, and manage time effectively
·         Knowledge of office management systems and procedures
·         Proficiency in MS Office
·         Attention to detail and problem solving skills
Deadline: Interested parties should send their online applications on or before 10th October 2019
Correspondence: Applications and detailed CV to be submitted online at http://goo.gl/T8sryH
Applications not meeting minimum requirements will not be considered.
Only shortlisted candidates will be contacted.
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