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Purpose of the Job
To ensure proper management of Sacco’s front office, walk in clients, giving support to Members and the office team to ensure smooth flow of operations and excellent working environment. Providing internal and external customer service at all times.
Responsibilities
·         Respond to general enquiries from the public and members and attending to walk in clients
·         Advice on loan eligibility
·         CRM Ticketing and escalation on emails.
·         Web chat on customer inquiries
·         Receiving and verification of new members’ application form;
·         Registration of new members & communication on onboarding process
·         Activation of dormant members and members with zero balance.
·         Handle membership withdrawal process.
·         Perform any other duties as may be assigned from time to time
Qualifications
The job holder must possess:
·         Minimum KCSE Mean Grade of C
·         A diploma in Public Relations/Business Management/Marketing/Cooperative Management
·         University Degree will be added advantage
·         Professional training in customer care is a must
Skills and desired qualities
·         Attention to detail, good interpersonal & problem-solving skills.
·         Strong commitment and passion to customer service.
·         Must be able to work in a fast-paced environment.
·         Excellent oral and written communication skills
Experience
·         Must have minimum three years’ practical experience in customer care in a financial institution.
·         Hands on experience in using CRM and ERP Software
How To Apply
Interested candidates meeting the above requirements should apply online by filling in the data form from the link, www.kimisitusacco.or.ke/CustomerCareAssistantdataform/
The data form must be filled in full. Incomplete forms will be disqualified. In addition, the applicants must send Application letter with a detailed CV to jobs@kimisitusacco.or.ke by Wednesday October 10, 2019.
Clearly state the subject of the email as Customer Care Assistant.
Only shortlisted candidates will be contacted.
Kimisitu Sacco is an equal opportunity employer.
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