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Spa Therapist


The overall scope of  Spa Therapist is to ensure clients receive treatments according to the spa`s standard operating procedures and policies.
Responsibilities
·         Perform spa treatments to a high standard
·         The Therapist will ensure that the handover is completed in the guest journey as per the outlined standard, follow up on the treatment experience, expectations and satisfaction, and act on any discrepancies
·         Ensure delivery of special, individual and unique services to all guests in the Spa and Fitness Center
·         To ensure the highest level of comfort and service, and create a genuine, warm and welcoming environment for our guests
·         Be well informed on the retail products and their benefits, confident in dealing with guests’ requests and queries
·         Knowledgeable about retail products related to specific menu treatments and able to make recommendations thereafter
·         Provide proper documentation to the Spa Manager, to ensure that commissions are generated properly and retail sales are accurately tracked
·         Maintain hygiene and cleanliness of treatment rooms
·         Manage levels of professional stock and supplies
·         Refer and abide by the spas standard operational procedures, policies and form manuals
·         Comply with all Kempinski company policies
·         Any other duties that may be delegated by the management through the Spa Manager
Qualifications
·         High School or secondary diploma required
·         Massage certificate
·         Beauty therapy certificate
·         Aromatherapy certificate
·         First Aid and CPR certificate (an advantage)
·         Previous experience in a 5 star/luxury hotel is required
·         Knowledge of herbal therapy, body treatments and facials
·         Knowledge in operating Spa machines and equipments
·         One (2) years’ spa therapy experience in an international standard spa
·         Good communication skills
·         Able to work in a fast paced environment and can multitask
·         Ability to remain calm and composed under pressure

Demi Chef

Reporting to the Chef De Partie, the Demi Chef will be responsible for preparing, presenting, storing and serving a selection of dishes according to the restaurant’s menu. He/She will also ensure familiarity with property health and safety, first aid and fire emergency procedures are maintained and operation of equipment is handled safely and sensibly as well as ensuring that HACCP is implemented and practiced.
Responsibilities
·         In absence of Manager, conduct shift briefings to ensure hotel activities and operational requirements are known.
·         Prepare in advance food, beverage, material and equipment needed for the service. Cook and serve dishes according to the restaurant’s menu.
·         Provide direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards.
·         Clean and re-set his working area.
·         Work with Head of Department to ensure the departmental performance of staff is productive.
·         Conducting on the job training in accordance with the departmental standards and procedures and maintaining a record of progress for each staff member.
·         Providing input for probation and formal performance appraisal discussions in line with company guideline.
·         Ensuring new staff attends Corporate Orientation within first month of hire.
·         Coaching, counseling and disciplining staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance.
·         Preparing induction programs for new employees and allocating sufficient time for their implementation.
·         Work with Head of Department in the preparation and management of the department’s budget and is aware of financial targets.
·         Recycle where-ever possible and enforce cost saving measures to staff.
·         Log security incidents and accidents in accordance with hotel requirements.
·         Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Qualifications
·         High School or secondary diploma required.
·         Gastronomic education certificate or equivalent (apprenticeship/diploma/BA/Bsc).
·         Minimum 1 year kitchen experience.
·         Excellent written and verbal communication skills.
·         Excellent organizational and time management skills.
·         Knowledgeable of food safety regulations.
·         Computer literacy.
·         Good communication skills.
·         Ability to work and communicate in a multinational environment.
·         Able to work in a fast paced environment and can multitask.
·         Ability to remain calm and composed under pressure.

Room Attendant
Responsible for cleaning required rooms a day according to the standards set by the hotel, turndown, cleaning late services/departures as requested by the supervisor and cleaning any public areas as requested by the supervisor.The incumbent will be responsible for cleaning and supplying all assigned areas according to standards as set by Kempinski. Ensures guests satisfaction by living the Kempinski DNA.
Responsibilities
·         Alert, well informed about the Hotel and able to work during peak hours rapidly, maintaining a constant standard of performance.
·         Carries out his duties strictly in accordance to the established procedures and is aware of the important responsibility to keep the expensive Housekeeping cleaning machines in perfect condition at all times.
·         Ensures standards are maintained with regards to room cleanliness and room set up.
·         Cleans the assigned guest rooms to the standard set by the hotel.  That involves, but is not limited to, making beds, cleaning bathrooms and replenishing amenities.
·         While cleaning the guest rooms, to check all furniture and fittings in the room are working properly, if not report anything broken, missing or damaged to the supervisor.
·         Cleans the corridor of the floor where rooms are assigned.
·         When on afternoon shift to clean assigned rooms to the standard set by the hotel.
·         When on evening shift to turndown occupied and expected arrival rooms as per the standard set down by the hotel, and any other duties requested by the supervisor.
·         Checks vacant rooms every morning to ensure they are not left on Turndown and touch up where necessary.
·         Stocks the housekeeping trolley to the standard required, and maintain it during the day.
·         Removes room service trays and trolleys etc. and place in the service area.
·         Is responsible to keep the pantry and service areas on appointed floor clean and tidy at all times.
·         Has a working knowledge of products and equipment used to clean the assigned rooms.
·         Maintains all equipment in good and clean condition.
·         Verifies the physical status of rooms and updates Order Taker of any discrepancies found.
·         Reports any lost and found items at once to Order Taker or Supervisor.
·         Writes down on his/her assignment sheets relevant information for record purposes, and possible future inquiries.  At the end of the shift, reports special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
·         Re-arranges furniture layout whenever necessary.
·         Empties garbage and ashtrays regularly according to procedures.
·         Reports to Supervisor any sickness or unusual behavior of guests.
·         Cleans and maintains cleaning equipment and machines and stores them in designated store room after every use. Reports any defect to the Supervisor immediately.
·         Cleans and keeps pantries and store rooms clean, tidy and properly supplied at all times.
·         Answers all guest questions/requests in a friendly and caring manner, takes appropriate action, or if needed, refers the matters to the relevant persons to handle.  It may be providing information, giving an extra item such as a towel, etc.
·         Flexible in shift timings and days.
·         Signs in and out on the signing sheet.
·         Attends training sessions or communication meetings as advised by the Supervisor.
·         Carries out fire, safety and evacuation procedures as required by the policy of the hotel.
·         Cooperates in the performance of any reasonable task requested by managers of the hotel.
·         Knows and adheres strictly to Lost & Found procedures.
·         Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
·         Understands and strictly adheres to the rules & regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, and Health & Safety.
·         Cost efficient usage of cleaning chemicals.
·         Follows the code of conduct and company’s policies and procedures.
·         Ensures that all potential and real hazards are reported and rectified immediately.
·         Follows company grooming standards.
·         Reports any work related accidents happened on premises.
·         Familiar with evacuation procedures.
·         Maintains good relationship with coworkers in Housekeeping and other departments throughout the hotel.
·         Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel.
Qualifications
·         High School or secondary diploma required
·         Certificate in Housekeeping and Laundry Techniques
·         1-2 years experience in a 5 star/ Luxury property with similar capacity preferable
·         Ability to use Housekeeping equipment and machines
·         Concern for quality and attention to details
·         Ability to work and communicate in a multinational environment
·         Able to work in a fast paced environment and can multitask
·         Ability to remain calm and composed under pressure
·         Flexible in terms of scheduling
·         To be able to stand and walk all day
·         Physical ability to clean a minimum of 14 rooms per day to the required standard
·         Physical ability to maneuver a housekeeping trolley
·         Physical ability to lift heavy objects
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