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Job Title: Front Office Admin-Hotel


Location: Nairobi
Nature of Work: Full time
Preferred for Gender Balance: Male
 Responsibilities:
·         Greet clients and visitors with a positive, helpful attitude
·         Handle the Front Office Fidelio System in regards to client’s bookings and inquiries
·         Attending to telephone calls and transferring them to the respective extensions
·         Receive clients’ rent in the absence of the Finance and Admin Manager
·         Assisting in Apartment inspections
·         Handle guests’ check-ins and check outs as per the Check In Procedures
·         Sending the ‘Guest Feedback Survey’ to the guests through email upon check out and keeping a log for the same
·         Filing and retrieval of documents
·         Preparing of Purchase Orders using Materials Control Software
·         Ensuring the Admin office is always tidy and well organized
·         Assisting clients in finding their way around the premises
·         Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs
·         Answering phones in a professional manner, and routing calls as necessary
·         Assisting colleagues with administrative tasks
·         Provide excellent customer service
·         Scheduling appointments
·         Any other duty as may be given from time to time
Qualifications:
·         Certificate in Hotel Management – Front Office Operations
·         Working experience in Fidelio System
·         Working experience in Materials Control Software
·         Two years working experience in Hotel Front Office/Hotel Reception
·         Prior experience in a hotel or apartments a must
·         Consistent, professional in dress and manner
·         Excellent written and verbal communication skills
·         Competency in Microsoft applications including Word, Excel, and Outlook
·         Good time management skills
How To Apply:
If you meet the above qualifications, skills and experience send CV only to jobs@britesmanagement.com
Only the shortlisted candidates will be contacted.
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