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Our Client is a distributor of Household and Commercial electronic appliances. They seek to hire a vibrant and efficient Customer Service Officer to be stationed at the head office in Kenya handling client enquiries and support the field sales representatives.


Title: Admin & Customer Service Officer
Gross Salary: 60k
Location: Nairobi
Responsibilities:
·         Carry out all administrative tasks such as data input, processing information, completing paperwork and filing documents.
·         Supervise operations of all departments.
·         Monitor online presence of the company on social media and e-commerce platforms
·         Communicate effectively with customers in a professional and friendly manner.
·         Order and ensure effective delivery of goods to customers.
·         Resolve any sales related issues with customers/agents.
·         Coordinate with warehouse department on stock position of items, offloading details and delivery of the units to the customer.
·         Correspond with customers regarding their delivery of goods.
·         Assist in tracking orders
Qualifications:
·         Degree/Diploma in Business Management
·         At least 3-4 years’ experience in customer service in a busy and fast paced environment
·         Experience in social media management is desired
·         Good leadership skills
·         Excellent problem solving & interpersonal skills
·         Excellent communication skills, both oral and written
·         Presentable, proactive and an outgoing personality
·         Administrative writing and reporting skills
·         Ability to multi-task and get things done to completion
·         A team player with a positive attitude, proactive and attention to detail
·         Results-oriented, hardworking and creative
How to Apply:
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