Vacancies in Safaricom, Nairobi, Kenya

Principal for Managed Security Services


Job Description:
We are pleased to announce the following vacancy in the Cyber Security Department within the Corporate Security division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Senior Manager, Managed Security Services, the Principal; Managed Security Services will support the Managed Security Services strategy and roadmap, by developing and maintaining the overall services portfolio delivered to clients and ensuring that the services delivered meet the client requirements and the functions strategic objectives.
 Responsibilities:
·         Work with relevant stakeholders to develop and maintain a Managed Security Services Strategy and Roadmap and as well create awareness and capability for the Managed Services portfolio.
·         Lead research, demos, Proof of concepts, design, implementation and commercialisation of new cyber security value propositions.
·         Leverage existing cyber security solutions to package and make ready solutions that solve customer cyber problems.
·         Ensure that all solutions and services are deployed and implemented in accordance with leading practices and with the high availability and disaster recovery concepts in mind.
·         Continuously recommend services improvements and coordinate with the relevant teams for implementation.
·         Support Sales teams to proactively prospect to generate leads that can be commercialised and input to subsequent technical and commercial proposals to clients.
·         Lead Managed Security Services awareness roadshows to sales and enterprise business units
·         Coordinate with the different functions within the Cyber Security Department to develop and maintain a services delivery resource pool.
·         Work with service delivery, sales teams, and partners to ensure that cyber security services are delivered in a timely manner and operating smoothly.
·         Drive service improvements by ensuring that any escalations or concerns by customers are clearly understood and addressed.
·         Work with the relevant teams to ensure post-delivery support processes and SLAs are in place and as well support periodic service review meetings with customers.
·         Active participation in Managed Security Services events and shows.
·         Customer Delight Index (CDI) / Net Promoter Score (NPS) improvement.
Qualifications:
·         Bachelor’s Degree in Electrical Eng./Computer Science/ Information Technology (or equivalent) from a recognized university.
·         At least one professional Information Security Qualification: CISM/CISA/CISSP/CEH.
·         At least 4+ years proven experience with Cyber Security related Standards (ISO 27001, PCI-DSS, etc.).
·         Proven experience with GDPR, CBK guidelines on Cyber Security amongst others.
·         At least 4+ years of hands on experience in managing Cyber Security related operations.
·         Proven hands-on experience with Microsoft, and *nix Operating Systems
·         At least 4+ years of advance experience with network security competencies.
·         Proven experience in supervising, leading or coordinating teams and managing stakeholders.
·         Experience in building and managing a customer / prospects pipeline
·         Thorough understanding of customer service-related performance metrics
·         Proven experience with Cyber Security Technologies.
·         Expert level analytical and problem-solving skills are required.
·         Good report writing, presentation and communication skills.

Lead Data Scientist

Job Description:
We are pleased to announce the following opportunity in the Big Data and Business Analytics Department within the Business and Development Division.   In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.
Reporting to the Head of Big Data & Business Analytics, the position holder will lead the data science team to create value from Safaricom’s vast amount and variety of data using advance analytical and statistical methods and models to answer complex business questions. This will serve to aid in decision making, unlock new revenue opportunities and areas to create efficiency through deep insights. The role requires deployment of Artificial Intelligence driven by Safaricom’s data to create Machine learning models and solutions to deliver specific business relevant use cases.  Safaricom is investing heavily in big data and this will be a truly exciting role in view of the organization’s unique data set and position in this region.
 Responsibilities:
·         Data mining using state-of-the-art methods
·         Selecting features, building and optimizing classifiers using machine learning techniques
·         Processing, cleansing, and verifying the integrity of data used for analysis
·         Collaborate with business units and engineering teams to understand and prioritize company needs and devise possible solutions based on business use cases
·         Create various machine learning-based tools or processes within the company, such as recommendation engines or automated lead scoring systems to drive revenue or create cost efficiencies
·         Create visualizations using state of the art visualization tools
·         Lead and manage data science team
 Qualifications:
·         BSC. or MS. in Computer Science, Statistics, Mathematics or equivalent practical experience
·         5 – 8 years data science working experience and with a leadership role.
·         Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests
·         Experience with common data science toolkits, such as R, Weka, NumPy, MatLab
·         Experience with data visualization tools, such as D3.js, GGplot
·         Experience with NoSQL databases, such as MongoDB, Cassandra, HBase
·         Good applied statistics skills, such as distributions, statistical testing, regression
·         Good scripting and programming skills
·         Good understanding of big data technologies like Hadoop
·         Strong communications and interpersonal skills and quick grasps to understand business problems

Digital Sales Internship

We are pleased to announce the Safaricom Discover Trainee Program in line with our future business needs.
Safaricom PLC is a leading Kenyan communications company and a leading digital innovator providing a wide range of communication services, including mobile voice, messaging, data, financial and converged services with a vision to empower a connected society. With the rapidly changing technology, it is critical to hire candidates with digital skills who can quickly adopt to the constant changes in the industry.
The program ensures that we continuously build a strong pool of talent who will lead our business in delivering our future growth ambitions.
The 18-month program is designed to prepare future leaders to take up challenging responsibilities and prepare them for business leadership roles. The program encompasses rotations within and across functions in an accelerated learning environment with continuous coaching and mentorship programs.
We are looking for bright and well-rounded digital leaders, with strong agile team working and leadership competencies.
Responsibilities: 
·         Take responsibility for and commit to continuous self-development throughout the program in order to achieve a high level of competence as outlined by the program specifications;
·         Observe all Safaricom policies, procedures and demonstrate Safaricom Way behaviors and values;
·         Adapt to different working environments, teams and  cultures;
·         Make sound, effective and timely decisions within the program scope;
·         Be positive, courageous and seek opportunities to learn and develop;
·         Inspire and influence others;
·         Work with the assigned coach to perform and  exceed set expectations;
·         Attend and pass all core training prerequisites and programs within the specified time-frames;
·         Successfully manage and complete all assigned projects and assessments as per program requirements and schedule;
·         Commit to be available to work in any part of the business during the program and be placed in any department within the business aligned to the GMP;
·         Work with the assigned Coach to identify innovations and business improvement opportunities;
·         Willingly and continuously share knowledge and learning with program peers as well as coaches
·         Accurately maintain and update a personal portfolio of all learning received.
Qualifications:
·         You must have graduated with a Diploma/Degree in the past 1 year or awaiting graduation in the next 6 months.
·         Knowledge and experience in any of these Digital skills (Digital Marketing, data analytics, Robotics, Automation, Artificial Intelligence, Cloud, Security, Agile, Lean, UI/UX, Digital Thinking, Digital Care, Digital Sales and any other related digital skills)
·         Innovation hungry, Ambitious and a team player;
·         A person who can work to deliver new solutions to the business
·         Tech Savvy and analytical;
·         Focused, flexible,  engaging and collaborative;
·         Self-driven and clear demonstration of self-learning
·         Demonstrate Leadership Skills, creativity, critical thinking and versatility.

Digital Marketing Internship

We are pleased to announce the Safaricom Discover Trainee Program in line with our future business needs.
Safaricom PLC is a leading Kenyan communications company and a leading digital innovator providing a wide range of communication services, including mobile voice, messaging, data, financial and converged services with a vision to empower a connected society. With the rapidly changing technology, it is critical to hire candidates with digital skills who can quickly adopt to the constant changes in the industry.
The program ensures that we continuously build a strong pool of talent who will lead our business in delivering our future growth ambitions.
The 18-month program is designed to prepare future leaders to take up challenging responsibilities and prepare them for business leadership roles. The program encompasses rotations within and across functions in an accelerated learning environment with continuous coaching and mentorship programs.
We are looking for bright and well-rounded digital leaders, with strong agile team working and leadership competencies.
Responsibilities: 
·         Take responsibility for and commit to continuous self-development throughout the program in order to achieve a high level of competence as outlined by the program specifications;
·         Observe all Safaricom policies, procedures and demonstrate Safaricom Way behaviors and values;
·         Adapt to different working environments, teams and  cultures;
·         Make sound, effective and timely decisions within the program scope;
·         Be positive, courageous and seek opportunities to learn and develop;
·         Inspire and influence others;
·         Work with the assigned coach to perform and  exceed set expectations;
·         Attend and pass all core training prerequisites and programs within the specified time-frames;
·         Successfully manage and complete all assigned projects and assessments as per program requirements and schedule;
·         Commit to be available to work in any part of the business during the program and be placed in any department within the business aligned to the GMP;
·         Work with the assigned Coach to identify innovations and business improvement opportunities;
·         Willingly and continuously share knowledge and learning with program peers as well as coaches
·         Accurately maintain and update a personal portfolio of all learning received.
Qualifications:
·         You must have graduated with a Diploma/Degree in the past 1 year or awaiting graduation in the next 6 months.
·         Knowledge and experience in any of these Digital skills (Digital Marketing, data analytics, Robotics, Automation, Artificial Intelligence, Cloud, Security, Agile, Lean, UI/UX, Digital Thinking, Digital Care, Digital Sales and any other related digital skills)
·         Innovation hungry, Ambitious and a team player;
·         A person who can work to deliver new solutions to the business
·         Tech Savvy and analytical;
·         Focused, flexible,  engaging and collaborative;
·         Self-driven and clear demonstration of self-learning
·         Demonstrate Leadership Skills, creativity, critical thinking and versatility.
How To Apply:
As part of the interview process candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
·         An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
·          Scanned copy of certificate of good conduct from the CID (Less than 1 year old)
·          Scanned copy of certificate from Credit Reference Bureau (CRB).
·          Scanned copy of University Certificate.
·          Scanned copy of your National ID / Passport –  Legal Form of Identification
Safaricom is an equal opportunity employer. Female candidates, People living with disabilities and those from marginalized areas are encouraged to apply.

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