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All African – Languages Speaking Call Center Agents

Location: Nairobi
Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit African languages speaking call center agents.
Duties and Responsibilities
·         Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
·         Make well balanced decisions and personally driven to be an effective advocate for our community
·         Investigate and resolve issues that are reported on client platform such as requests for account support.
·         Respond to user inquiries with high quality, speed, empathy and accuracy
·         Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
·         Identify inefficiencies in workflows and suggest solutions
·         Recognize trends and patterns, and escalate issues outside the company policy to the global team
Qualifications and Experience
·         Between 18-30 years.
·         Must be living in Kenya.
·         Must speak fluent English and their native African language
·         High school education mandatory. College education an advantage
·         Must be currently unemployed or working as a casual
·         Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
·         High affinity and cultural awareness of political/social situation regarding the relevant market/region
How to Apply
To apply send your CV to: executive@flexi-personnel.com.
Indicate your African Speaking Language on the email subject for easier retrieval and placement.
NB: Flexi Personnel does not charge candidates for job placement
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