Customer Service Representative Job in Kenya

Job Title: Customer Service Representative


Salary: Competitive
Reporting to: Sales Manager
Our client is a leading Dairy Farmers Co-operative Society dealing with processed dairy products and fresh milk.
They seek to hire a customer service representative.
Responsibilities
·         Ensure timely sales payment and overdue collections as per company policy.
·         Vet new customer account opening process while striving to increase customer database within designated market region.
·         Keep updated database of all the distributors and other customers and their designated areas of coverage.
·         Prepare weekly market intelligence report and daily activity reports for the designated market region as per defined reporting structure.
·         Ensure all sales assistants do their stock reconciliations daily.
·         Ensure proper planning for logistics for the depot sales team.
·         Ensure good customer relations with all customers in your route.
Qualifications
·         A Bachelor’s degree in business discipline or social sciences.
·         Diploma in sales and marketing.
·         Two years’ experience in FMCG.
·         Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
·         Good planner, well organized with the ability to deliver deadlines and sales target strictly.
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send an updated CV with contacts of three professional referees only quoting the job title on the email subject (Customer Service Representative) to hr@fresha.co.ke by close of business 13th August, 2019

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