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Communication Manager


Job summary
The position is an integral part of a small but dynamic communications team that serves internal clients and works closely with external partners on a technically diverse work program and an ambitious mandate. The position will lead various aspects of the design, planning, development, execution, and monitoring of the TMEA’s communications and outreach work, ensuring interlock between programmes and corporate communication initiatives. Ensures communications strategy is in alignment with TMEA corporate strategy and vision and ensures adherence to TMEA guidelines and standards for increased visibility. The position requires a wide range of skills and competencies, and the ability to conceptualize and execute creative ideas, lead teams, and make decisions and solve problems with minimal supervision.
Responsibilities
Communication Planning & Implementation
·         Research and draft the annual communication business plan for submission to the communication director.
·         Provide support in designing, planning and supervising implementation of TMEA communication strategy and consequent programmes communication plans of assigned regional and country programmes including work plans and budgets.
·         Manage the development and rollout of stakeholder engagement and communication plans for TMEA projects that present high degree of behaviour change as well as those with high reputational risk.
·         Develop crisis management plans that protect TMEA’s reputation and that of its donors.
·         Build external relations with key implementing partners of assigned portfolios for capacity building and to ensure TMEA’s visibility and branding guidelines are entrenched.
·         Identify and mitigate communications challenges and risks which could impact on TMEA’s reputation, while briefing the Communication Director and respective programme leads as appropriate.
·         Lead in production and dissemination of public facing information materials within assigned portfolios including case studies, press releases, microsites, fact sheets, brochures, explainer videos, 2D explainers, documentaries, FAQ’s.
·         Plan, advise and manage end to end processes for strategic corporate communications campaigns within assigned portfolio.
·         Manage day to day relationships of communication consultants as applies
·         Contribute to communications results and events calendar.
·         Oversee collating of impact narratives and thought leadership articles (opinion pieces) within TMEA strategic objectives, including issue & lead identification, story board creation, writing and dissemination. To include ghost writing for senior leadership and technical directors, as assigned.
Publications
·         Provide editorial support in production of key corporate publications including the gender annual publication and Impact story compendium.
·         Provide support to TMEA editorial committee in generation (collection of information, editing, designing and dissemination) of corporate newsletters as assigned, acting as the editor.
Internal Communication
·         Support in design, implementation and monitoring of a TMEA internal communication strategy.
Social media & Digital platforms
·         Develop content, ensure social media tactics are embedded and deployed in all communication plans, train staff in use of social media. Participate & advise on innovation of TMEA digital platforms.
Media Management
·         Establishing and monitoring a regional media management strategy that considers political and media agendas.
·         Identify, network and build relationships with media owners, editors, reporters, producers, bloggers and tech analysts to build an ally media base and increase positive media coverage for TMEA.
·         Drive editorial story planning and documentation to both national, regional and pan-African press. Including collaboration with senior editors, reporter follow-up (fact-finding, pitching, messaging, quote development/approval, executive interview coordination, etc.).
·         Uncover and exploit exposure opportunities with key media outlets.
·         Manage strategic visibility of strategic objective leaders, country and technical directors (as assigned).
Programme support
·         Advise and coach communication focal points on communications objectives, strategy and tactics and advise on maximising visibility opportunities.
·         Mainstream programme communication principles within programme management cycle through collaboration with teams to tailor make communication solutions for individual programmes in consideration of social political climate.
·         Includes: Work plans, budgets, implementation.
·         Ensure appropriate budgeting and cost containment and tracking of communications related costs centres.
·         Undertake any other duties as may be assigned by the Communications Director.
Corporate level mandatory responsibilities
·         Apply the highest standards of controls and risk management practices and behaviours and embed a positive risk and control culture.
·         Demonstrate prudence, sound judgement and appropriate and timely escalations in management of all types of risk (including fraud risk) applicable to the role.
·         Understand and comply with the relevant end-to-end processes including applicable risks and controls.
·         Seek to identify, understand and escalate risk events/incidents/ issues on a timely basis focusing on fixing root-causes and taking ownership of identified mitigating actions.
·         Complete all relevant mandatory trainings within the stipulated timelines.
·         Ensure compliance with grant management procedures and guidelines including appraisal, selection, implementation, reporting and closure.
·         Contribute to the development/revision of tools and procedures to document and share knowledge, incentivize staff/teams and enforce compliance and standards.
·         Participate in regular informal and formal reflection, knowledge sharing and learning events.
·         Document lessons learned and best practices for knowledge sharing and learning.
·         Promote and adhere to TMEA’s core values and ensure compliance with organisational policies and procedures.
·         Maintain zero tolerance to bribery, fraud and corruption, and ensure the immediate reporting of any corruption or suspect behaviour that threatens TMEA’s reputation.
·         Adhere to the safeguarding policies and procedures and immediately report any safeguarding concerns.
·         Any other related responsibilities that may be assigned by the Chief Results Officer from time to time.
Qualifications
·         An undergraduate degree in a relevant discipline such as: communication and PR, Media, marketing or social sciences.
·         OR a relevant post-graduate degree in a relevant discipline such as: communication and PR, Media, marketing or social sciences.
Work experience
·         For undergraduate degree holders, seven years’ relevant experience and postgraduate degree holders, five years’ relevant experience.
·         At least five years’ experience working in communication or fundraising in an international development organisation, an International NGO or private sector organisation.
Technical skills and behavioural competencies
·         Communication in International Development – Very good ability at communicating with internal and external partners and can articulate their communication needs; solid understanding of relevant international development topics.
·         Social Media, Information Channels, and Communication Tools Awareness – Has moderate experience in and/or demonstrates excellent familiarity with and working knowledge of media channels and tools.
·         Strong conceptual and research/analytical skills – Has the ability to think strategically and rapidly analyse and integrate diverse information from varied sources into conclusions and recommendations. In-depth knowledge of social, political, and development issues in East Africa.
·         Content Development – Has moderate experience in and/or demonstrates proficiency at a level sufficient to take full responsibility for the development of communication materials or lead others in developing drafts of communication materials.
·         Content and Style Editing – Excellent written communications skills; has experience in and/or demonstrates substantive working or functional proficiency level sufficient to write, rewrite, or edit complex communications products for purposeful structure, clarity of ideas, and the logical, persuasive presentation.
·         Communication Strategy, Planning, and Execution – Has moderate experience in and/or demonstrates a working or functional proficiency level sufficient to lead the planning, development, and execution of a communication strategy in support of defined objectives.
·         Relationship Management and Political Awareness – Has moderate experience in and/or demonstrates a level of working or functional proficiency sufficient to strategize, plan, and implement the development and maintenance of relationships with critical internal and/or external constituencies to foster.
·         Drive for Results – Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.
·         Teamwork (Collaboration) and Inclusion – Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.
·         Strong interpersonal skills – Has the ability to work effectively with internal/external partners in a multicultural environment.
·         Knowledge, Learning, and Communication – Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.
·         Business Judgment and Analytical Decision Making – Analyses facts and data to support sound, logical decisions regarding own and others’ work.
·         Access to Information Policy – Full understanding of risks and opportunities of increased access to information, with in-depth proficiency sufficient to handle the distribution, design, and delivery of communications products.

Risk & Compliance Officer (2 Posts)

Job summary
The Risk and Compliance Officer will, under the overall direction of the Risk and Compliance Manager, ensure the quality and compliance of TMEA’s risk and compliance management framework. S/he will undertake risk and compliance checks across all guidelines, policies and procedures of the organisation. The jobholder will provide support in the planning and design of compliance checks, training in risk and compliance, and ensuring the Conflict of Interest policy is fully implemented. This role will liaise closely with colleagues in Internal Audit.
Responsibilities
·         Support the creation of guidelines, policies, procedures and instructions within the compliance field.
·         Analyse and disseminate the compliance requirements of existing, new and/or revised policies and regulations. Provide advice in relation to compliance matters contained in the policies.
·         Interpret and implement new and modified policies and procedures.
·         Monitor developments within TMEA’s country operations, business areas, programmes and assess whether changes to policies and procedures are necessary.
·         Monitor TMEA programmes and corporate services units’ compliance with TMEA Regulations, guidelines, policies, agreements, donor and regulatory requirements.
·         Liaise with relevant country programmes and departments where risks are identified, to develop mitigating measures and implement remedial action.
·         Through the Risk & Compliance Manager, advise country programmes and departments of all risk and compliance related issues.
·         Carry out periodic risk reviews on country programmes and departments to assess whether actions to mitigate prioritised risks are implemented, and if so, are effective in reducing risks at a country, programme and corporate level.
·         Support the implementation of TMEA’s Ethics Programme including the Conflict of Interest policy.
·         Assist in the development and delivery of TMEA-wide training on risk and compliance for all staff to complete annually.
Corporate systems
·         Apply the highest standards of controls and risk management practices and behaviours and embed a positive risk and control culture.
·         Demonstrate prudence, sound judgement and appropriate and timely escalations in management of all types of risk (including fraud risk) applicable to my role.
·         Understand and comply with the relevant end-to-end processes including applicable risks and controls.
·         Seek to identify, understand and escalate risk events/incidents/ issues on a timely basis focusing on fixing root-causes and taking ownership of identified mitigating actions.
·         Complete all relevant mandatory trainings within the stipulated timelines.
·         Participate in regular informal and formal reflection, knowledge sharing and learning events. Document lessons learned and best practices for knowledge sharing and learning.
·         Promote and adhere to TMEA’s core values and ensure compliance with organisational policies and procedures.
·         Maintain zero tolerance to bribery, fraud and corruption, and ensure the immediate reporting of any corruption or suspect behaviour that threatens TMEA’s reputation.
·         Any other related roles and responsibilities as may be assigned by the Risk and Compliance Manager.
Qualifications
Academic and professional qualifications
·         A university degree (Bachelors or Masters) in a relevant discipline such as accounting or risk management.
·         A professional qualification in accountancy, risk, compliance or audit is an advantage.
Work experience
·         Undergraduate degree holders will have at least five years of relevant working experience while postgraduate degree holders will require at least three years of relevant working experience.
·         At least three years’ experience of working in a risk, compliance, audit, finance or related function.
Technical skills and behavioural competencies
·         Strong team player with the ability to work under minimal supervision, whilst handling competing priorities and a challenging workload.
·         An understanding of the development sector.
·         Excellent organisational skills.
·         Good eye for detail.
·         Strong presentation, communication and personal effectiveness skills.
·         Ability to influence others to achieve objectives and gain consensus and collaboration.
·         Sound decision-making and judgement capabilities, as well as good problem solving and analytical skills.

Risk & Compliance Manager

Job summary
Reporting to the Risk and Compliance Director, the job holder will be responsible for the implementation, execution and monitoring of the risk and compliance framework. Specific risk areas include, financial, information security, regulatory compliance and operational risk. S/he will manage the systems that identify, evaluate, mitigate and monitor TMEA’s operational and strategic risk, and co-ordinate with all programmes and departments within TMEA by creating linkages between enterprise risk initiatives and risk at the country level. S/he will also oversee organisation-wide compliance with TMEA policies and regulations.
Responsibilities
·         Conduct risk assessments on the organisation’s programmes, which will involve identifying, describing and profiling the risks affecting the organisation as well as evaluating the identified risks against the organisation’s risk appetite.
·         Implement the strategic risk management vision for TMEA and ensure that risk and compliance management policies and strategies comply with applicable regulations and the strategic imperatives of TMEA.
·         Continue to develop and improve risk management tools, practices, and policies enabling the analysis and reporting of risk according to the risk and compliance management framework.
·         Develop and foster a coherent risk culture and risk management philosophy that becomes effectively embedded throughout the organisation. Guide the integration of enterprise risk management with other organisational planning and management activities.
·         Ensure that TMEA’s risk identification, aggregation, mitigation and monitoring capabilities arecommensurate with the size, complexity and risk profile of the organisation.
·         Liaise with country operations and departmental/unit heads in ensuring completion and monitoring of quality risk registers.
·         Oversee and monitor all operational risk management activities of TMEA, reporting major and critical risks issues to the Risk and Compliance Director.
·         Provide support, education and training to staff to build risk awareness within the organisation. Develop and deliver TMEA-wide training on risk and compliance for all staff to complete annually.
·         Evaluate the adequacy of the organisation’s internal control framework in addressing risks and accomplishing the goals and objectives;
·         Prepare risk reporting in an appropriate way for different audiences, for example the Board Audit, Finance and Risk Committee.
·         Liaise with country operations and departmental/unit heads on the adequacy of proposed actions in management of risk areas.
·         Monitor implementation of action plans to ensure risk mitigation efforts are proceeding as required.
·         Monitor and report on compliance with regulatory requirements including: TMEA Regulations, Procurement Procedures Manual, Human Resources Manual, Finance Manual, grant agreements, supplier contracts and other organisation guidelines and polices.
·         Proactively identify emerging risks and report to relevant stakeholders.
·         Handle corporate governance involving external risk reporting to stakeholders.
·         Analyse and disseminate the compliance requirements of existing, new/revised TMEA regulations and policies.
·         Ensure that Board of Directors, management and employees comply with the rules and regulations of the organisation, that set policies and procedures are being followed.
·         Conduct compliance checks on compliance with policies, rules and regulations, including liaison with internal and external auditors.
·         Develop, lead and motivate the Risk and Compliance team to maximise effectiveness and lead a continual drive for enhanced efficiency and client service (internal and external) in all risk and compliance processes.
·         Provide guidance and direction to the Compliance Officers, including agreeing workplans, budgets and priorities for the team.
·         Regular reporting to the Risk and Compliance Director on management of breaches, incidents and issues.
·         Apply the highest standards of controls and risk management practices and behaviours and embed a positive risk and control culture.
·         Demonstrate prudence, sound judgement and appropriate and timely escalations in management of all types of risk (including fraud risk) applicable to the role.
·         Understand and comply with the relevant end-to-end processes including applicable risks and controls.
·         Seek to identify, understand and escalate risk events/incidents/ issues on a timely basis focusing on fixing root-causes and taking ownership of identified mitigating actions.
·         Complete all relevant mandatory trainings within the stipulated timelines.
·         Contribute to the development/revision of tools and procedures to document and share knowledge, incentivise staff/teams and enforce compliance and standards.
·         Participate in regular informal and formal reflection, knowledge sharing and learning events.
·         Document lessons learned and best practices for knowledge sharing and learning.
·         Promote and adhere to TMEA’s core values and ensure compliance with organisational policies and procedures.
·         Maintain zero tolerance to bribery, fraud and corruption, and ensure the immediate reporting of any corruption or suspect behaviour that threatens TMEA’s reputation.
·         Adhere to the safeguarding policies and procedures and immediately report any safeguarding concerns.
·         Any other related responsibilities that may be assigned by the line manager from time to time.
Qualifications
Academic and professional qualifications
·         A university degree (Bachelors or Masters) in a relevant discipline such as assurance, risk management, accounting or internal/operational auditing. A professional qualification (CPA, ACA, ACCA, CIMA or other relevant qualification related to risk and assurance) is a requirement.
Work experience
·         Undergraduate degree holders will have at least 10 years’ of relevant working experience while postgraduate degree holders will require at least 8 years’ of relevant working experience in risk and compliance.
·         At least three years of managing a risk related function in a corporate organisation, ideally one working in trade or development in an international context.
·         Experience managing risk and assurance within developing countries.
Technical skills and behavioural competencies
·         Excellence in assurance technical expertise.
·         Demonstrable capacity to develop and implement oversight and management control procedures.
·         Sound judgment and decision making: ability to identify viable alternatives or options in planning and decision making while evaluating the organisational risk appetite.
·         Results-oriented: Ability to structure and prioritise individual’s and the team’s objectives against organisational goals.
·         Capacity to develop innovative solutions for the optimization of risk management policies in order to meet organisational objectives.
·         Highly developed project management skills with the ability to drive performance from all areas within the organisation.
·         Proven track record of excellence in decisive leadership in large scale multi-country operations.
·         Highly effective team player and change agent with flexible and highly developed communication skills.
·         Strategic thinker and innovative and analytical problem solver, with strong influencing skills and exceptional professional credibility.
·         Proven ability to partner effectively across all levels of the organization and develop positive working relationships.
·         A self-motivated individual who requires minimal supervision.
·         The ability to handle competing priorities and a challenging workload.
·         Proficiency in MS Office applications.
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