Receptionist Job in Nairobi

Our Client, a law Firm is looking for client is looking for an experienced Receptionist/ Client Liaison Officer to join their team. The ideal candidate will be responsible for the front desk and assisting in the delivery of a business-critical service to ensure that clients’ expectations are exceeded.

Front desk
·         Greet and Welcome visitors, direct visitors to the appropriate person/office
·         Answer, screen and forward incoming phone calls
·         Provide basic and accurate information in-person and via phone/email
·         Receive, sort and distribute daily mail/deliveries
·         Order front office supplies and keep inventory of stock
·         Maintain safe and clean reception area by complying with procedures, rules, and regulations.
Customer Service
·         Deal with queries from the Clients and ensure other questions that arise during contact are directed to the correct place for resolution
·         Monitor client satisfaction through follow up on solving client issues and problems
·         Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
·         Provide support and assistance to other management teams.
Client Liaison
·         Maintain thorough knowledge of the business, as well as an understanding of how that impacts the other entities of contact
·         Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the other entity
·         Collaborate with clients to identify and implement value added services.
·         Develop liaison with client service and collection department to provide required information and acquire necessary documents.
·         4 -5 Proven work experience as a Receptionist, Client Liaison Officer or similar role
·         Diploma/Degree in front Office or related course
·         Excellent communication skills, both written and verbal
·         Proficiency in Microsoft Office Suite
·         Excellent problem analysis and solving skills
·         Customer-oriented attitude
·         Professional attitude and appearance
·         Excellent organizational skills
How to Apply
If qualified for this role, follow this link to apply.
Note: Only shortlisted candidates will be contacted

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