Massive Recruitment by Moko Home, Nairobi, Kenya

Who We Are


Moko Home + Living is a growing company bursting with innovation, creativity and passion.  Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.  But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.  Join us in building the products, the brand and the network to put quality living within everyone’s reach.  Here’s what our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products · Attracted global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses across the country · Grown from a start-up to mid-sized company
Customer Experience Manager
The Role In Brief
Moko’s goal is to change the way people experience their everyday home. We have an ambitious development pipeline that spans mattresses to sofas with the goal of making our customers’ dream of leading a modern lifestyle a reality. We’re looking to add a Customer Experience Manager (aka Chief Heart Warmer) who will be responsible for developing our customer experience strategy and running Moko’s day-to-day sales and customer experience. You’ll be an excellent project managerwho is able to juggle a variety of tasks under tight timelines. You’ll put into use your knowledge of customer care and marketing to create remarkable experiences for MoKo customers. Finally, you’ll be excellent people manager, who can motivate and grow the team.
Responsibilities
 Manage and grow a motivated team
·         Coordinate and manage daily and weekly activities of the team to create a high-performing team where KPIs are always met
·         Develop customer care trainings and provide 1-on-1 coaching for all team members to ensure the team meets our Customer Care KPIs
 Develop and implement the strategy to attract and convert customers
·         Develop and implement strategy to attract and convert customers, using the showroom as an attraction point
·         In line with the customer attraction & conversion strategy, manage the team to run showroom events and initiatives to nurture (aka ‘warm the hearts’) potential customers
·         Ensure the display of the showroom creates a wow experience for customers
·         Ensure all operational needs of the showroom are met, such as rent payments, utilities payments, and updated permits
 Achieve targets for sales and customer happiness
·         Analyse customer feedback data and use the analyses to develop and run initiatives to improve customer happiness
·         Track performance of sales and adjust activities of the Customer Care and Retail Experience team to ensure sales targets are met every month
 Continuously improve systems
·         With support from senior management, define and implement new systems that enable a better customer experience
·         Act as liaison to senior management and directors to keep them up to date about customer care and retail experience
·         Be the point of contact and ensure smooth coordination with other teams (e.g. operations, admin) on day-to-day work or on special projects
 Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·         You have experience (preferably 3 years) in sales or customer care
·         You are talented in managing people to achieve their goals
·         You have a passion for training and developing people
·         You are an analytical thinker, and you frequently make decisions based on data and quantitative analysis
·         You are an exceptional project manager and able to come up with and execute a detailed plan
·         You enjoy planning events and can propose creative new ideas for events at our showrooms
·         You thrive when you are able to take initiative to solve problems and come up with more efficient ways of achieving your goals
Technical Maintenance Manager
The Role In Brief
You’ll take responsibility for ensuring that all the equipment in our growing factory is operating efficiently and safely.  This is a key technical leadership role that requires leading a technical team in developing and implementing world-class maintenance systems.  The Technical Maintenance Manager  will work closely with our production teams to ensure maximum uptime.
Responsibilities
Maintenance Systems and Planning
·         Develop and oversee the implementation of preventative maintenance for all machinery – including foam processing and woodworking light and heavy equipment
·         Plan and manage stock and supply chain for spare parts and factory consumables to minimize downtime
·         Regularly review and update maintenance protocols to ensure best practices
Technical Team Management
·         Lead and coordinate the work of a team of technicians working across different shifts; ensure they have the resources and skills to quickly and effectively respond to downtimes
·         Continually analyse, identify and set expectations to motivate team members to achieve objectives and goals
·         Manage employee training and required documentation to ensure effective training methods that are compliant with current procedures and safety standards
Continuous Improvement
·         Continuously work to prevent and minimize downtime
·         Routinely review machinery and electrical safety to ensure the highest standards are met
·         Identify opportunities for cost-effectively implementing equipment redundancies to ensure work interruptions are minimized in the case of equipment breakdowns
·         Support the planning, installation and commissioning of new production lines
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·         Strong organizational and record keeping skills, including the ability to develop systems and tools in Microsoft Excel
·         Good management skills, with a track record managing a small to mid-sized team including technical roles
·         Strong professional references demonstrating professional accomplishment and trustworthiness
·         Deep technical knowledge of motor-driven and hydraulic machinery as well as a good working knowledge of electrical control systems
·         Hands-on experience leading mechanical maintenance in a factory setting
·         At least 5 years’ experience working in a manufacturing setting or other environment involving significant machinery usage

Business Development Manager

The Role in Brief
Moko’s goal is to change the way people experience their everyday home. We have an ambitious development pipeline that spans mattresses to sofas with the goal of making our customers’ dream of leading a modern lifestyle a reality. We’re looking to add a Business Development Manager who will be responsible for expanding MoKo’s locations and running Moko’s day-to-day retail operations. You’ll be an excellent project manager who is able to juggle a variety of tasks under tight timelines. You’ll put into use your relationship building skills to establish relationships and manage partners and service providers as we expand to new locations and channels. Finally, you’ll be excellent people manager, who can motivate and grow the team.
Responsibilities
Manage and grow a motivated team
·         Coordinate and manage daily and weekly activities of the team to create a high-performing team where KPIs are always met
·         Provide 1-on-1 coaching for all team members to ensure they meet their personal and team goals
 Implement MoKo’s expansion plans
·         Work with the Head of Retail to develop and implement the broader strategy to expand MoKo into new channels (e.g. supermarkets) and locations
·         Create the workplan to launch new showrooms, and manage the team follow the plan and successfully open new showrooms
·         Work with the Head of Brand and Head of Retail to design showrooms that create a wow experience for our customers
·         Build relationships and liaise with external stakeholders to help MoKo achieve our expansion goals, including but not limited to
·         Establishing new partnerships with supermarkets
·         Ensuring we have the necessary government approvals and permits to launch new showrooms
·         Creating partnerships with e-commerce platforms to sell MoKo merchandise
 Career Growth + Compensation
 Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·         You have experience (preferably 3 years) in senior business development or project management
·         You are talented in managing people to achieve their goals
·         You excel at building relationships, negotiating partnerships, and managing performance of suppliers, landlords, and other stakeholders required to develop new channels and launch new dreamy units
·         You are an exceptional project manager who pays extra attention to details when developing and executing a plan
·         You are an analytical thinker, and you make decisions based on data and quantitative analysis
·         You thrive when you are able to take initiative to solve problems and come up with more efficient ways of achieving your goals
Operations Officer
The Role In Brief
Moko’s Operations Officer makes hundreds of families happy every week by making on-time deliveries of top-notch mattresses, sofas and furniture efficiently, and with a smile.  You’ll help in the coordination of the team responsible for warehousing and nationwide distribution of all our products. You will be an experienced, results-driven multi-tasker who is eager to support the operation’s processes of logistics, inventory and orders management.
Responsibilities
Support Moko’s distribution to ensure world-class service delivery
·         Receive and dispatch goods in the factory. All goods must be received through a production output document and leave the warehouse with an invoice.
·         Coordinate offloading of goods to the warehouse and organization of the warehouse.
·         Ensure trucks are accurately loaded and dispatched on a timely basis.
·         Route Planning to ensure that the trucks go on the most efficient route.
·         Responsible for meeting, recording and monitoring operations’ goals such as lead time to delivery, truck usage, etc.
·         Ensure company vehicles e.g. the trucks and forklifts are kept in a functional condition, well serviced and ready for use.
·         Manage relationships with contracted transporters.
 Bring delight to our customers by delivering products, efficiently
·         Ensure the queue is updated with new orders and orders that have been dispatched.
·         Ensure sales team is updated on inventory status of items in the warehouse.
·         Manage customers’ feedback. Recording any customer complaints that are received by the sales team and passing over to the relevant department; logistics, admin or production.
 Lead, grow and continuously improve your team
·         Manage the warehouse and distribution teams and ensure a safe and happy environment.
·         Ensure the team supervisors are performing their jobs adequately.
·         Communicate to the team clearly about the expected outcomes.
·         Assist in the hiring and training of new team members
 Compliance and Continuous Improvement
·         Strict enforcement of all Organizational SOP’s as relates to operations i.e.  Personnel and equipment safety, attendance, cleanliness, work gear etc.
·         Oversee and achieve high compliance with health and safety standards and other best-practice policies and procedures geared at cultivating a zero-harm culture within the team.
 Take responsibility for warehouse and inventory management
·         Inventory of all non-foam products. As part of inventory and record keeping, you will be responsible for doing regular stock takes and reconciling any differences.
·         Responsible for warehouse security. This involves reviewing warehouse security procedures and taking steps to ensure that all goods in the factory are safe and not being mishandled.
·         Ensure timely purchase of items in the warehouse. This includes items such as first aid box contents, firefighting equipment and other safety items/posters required in the warehouse.
 Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications 
·         Strong management and leadership skills, including the ability to relate well with direct reports, customers and colleagues.
·         Strong organizational and record keeping skills, including the ability to develop operational tools in Microsoft Excel
·         Experience in warehousing, inventory management, logistics and/or distribution
·         An independent, out-of-the-box thinker with strong problem-solving abilities
·         Strong professional references demonstrating professional accomplishment and trustworthiness
·         Candidates with at least 2 years’ experience supervising a team preferable

Customer Care Officer
The Role In Brief
We’re looking to add customer-oriented, analytical people to our Customer Care team.  You’ll be motivated by building relationships with a portfolio of long-term customers – whether they are hustling in Gikomba or running a major supermarket.  You’ll take pride in keeping everyone’s accounts in order – making sure the dozens of clients you manage are fully stocked while keeping on top of their account payments.  Most importantly, you’ll be eager to take on more responsibility and grow your career as part of our team.
Responsibilities
Manage Client Accounts
·         Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
·         Manage customers’ payment schedule and ensure that customers adhere to credit limits
·         Build long-term relationships with clients and service recurring order needs
·         Provide all customer support required by the clients in your portfolio
Network Within the Industry and Identify New Clients
·         Build and grow relationships within the furniture manufacture industry
·         Use industry networks and other means to generate new leads on an on-going basis
·         Develop a strong understanding of competitors and competing products on the market
Present Products to Prospective Customers
·         Pursue leads, research prospects and make initial introductory calls
·         Make product presentations which show an in-depth understanding of our products and the client’s needs
·         Offer recommendations to your supervisor about creditworthiness of new customers
·         Close relationships and coordinate orders with our warehouse
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·         A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
·         Extremely strong interpersonal skills and success developing productive professional relationships
·         A mature professional who can comfortably relate with business owners and senior purchasing managers
·         Strong analytical skills and attention to detail—ability to analyse customer statements and proactively identify and address issues with customer accounts
·         Proficient with Microsoft Word and Excel
·         Eager to join a quickly-growing organization and team

Brand Ambassador
The role In Brief
The ideal Brand Ambassador t will be passionate about talking and listening to customers to understand their perspectives. They will be keen to create an entertaining experience for our customers and to come up with new ideas to continually improve that experience. They are passionate about providing excellent customer service. They will also be organized and have great attention to details.
Responsibilities
·         Be the Moko’s Brand Ambassador & Specialist at Moko’s showrooms and pop up stores
·         Assist customers to test Moko’s mattresses and sofas and create an engaging experience through sharing relevant and entertaining information about Moko’s story and products
·         Lead fun activities for parents and their children to engage them during Moko’s activities
·         Perform other duties related to the development and implementation of the Moko’s marketing activities
·         Conduct consumers’ research, gather and report feedback concerning Moko’s products
·         Provide new ideas about activities that Moko can conduct
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·         You are a creative person who enjoys coming up and trying new ideas
·         You have a talent in communicating to people in a way that catches their attention
·         You have a talent to see things from the customers’ perspective and tell a story that fascinates people
·         You have a passion for providing great customer service
·         You enjoy coming up with ideas on how to deal with any challenges arising from the field.
·         You are extremely organized, and you can ensure that all your responsibilities are done on time and targets are met
·         You thrive when you can take initiative and you are very self-motivated

Production Manager
The Role In Brief
You’ll take the reins of our growing production operation.  This is a key management and leadership role which will oversee all critical production functions and advance them to the next level.  The Production Manager will also work closely with various teams to ensure timely delivery to our customers.
Responsibilities
Production Planning
·         Work with the supply chain department to forecast and plan for present and future consumption of raw materials to ensure that materials are always available
·         Evaluate production schedules and labour requirements to plan team structure and development
·         Develop and maintain production metrics for quality, delivery, and safety
Team Management
·         Build strong rapport with our 100-person-strong production team through open communication; promote a positive, safe, productive and efficient work environment
·         Continually analyse, identify and set expectations to motivate team members to achieve objectives and goals
·         Manage employee training and required documentation to ensure effective training methods that are in compliance with current procedures and quality standards
Quality Assurance
·         Ensure that goods produced by your team always meet quality standards
·         Monitor product standards at various levels of production and at the point of release so that the cost of rework is reduced
Continuous Improvement
·         Monitor and recommend necessary changes to the layout of plant, machinery and production processes and methods for any new equipment, materials or components
·         Continuously work to improve the cost of products by optimizing raw materials, labour and utilities
·         Review and recommend appropriate measures to control and minimize waste levels
·         Review production practices and equipment; make proposals for improvements to ensure that they are maximally effective
·         Support research and development to keep our production team up to date and working with the latest technology and using the most efficient manufacturing practices
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·         Strong organizational and record keeping skills, including the ability to develop operational tools in Microsoft Excel
·         Strong management and leadership skills, including the ability to relate well with direct reports, customers and colleagues. Candidates with at least 3 years’ management experience managing a large team preferable.
·         Strong professional references demonstrating professional accomplishment and trustworthiness
·         Knowledge of good manufacturing practices and lean manufacturing policies and procedures
·         At least 5 years’ experience working in a manufacturing setting (process, chemical, mechanical)
·         Technical background a plus

Supply Chain Manager
The Role In Brief
Our Supply Chain team brings materials from around the world to our factory, where they’re crafted into furniture that make thousands of families happy.   Moko’s Supply Chain Manager will grow our supply chain apace with the company’s product development and manufacturing plans.  You’ll manage and grow a strategic global supplier network and ensure systems and processes are in place to meet growing procurement needs.
Responsibilities
Lead Supply Chain Growth and Development
·         Ensure supply chain systems, processes and team capacity are apace with company growth
·         Proactively grow the company’s supplier network for key materials to mitigate risk and keep pace with growing demand; identify and attend relevant trade fairs and conduct overseas factory visits
·         Keep up-to-date with global market changes relevant to our key product lines
·         Develop sourcing plans to accommodate increasingly complex sales and manufacturing needs
Ensure Continuous Cost Optimization
·         Regularly identify and evaluate opportunities for reducing costs while maintaining high level of quality
·         Identify and evaluate new suppliers for existing products in search of enhanced value for money
Oversee the day-to-day Supply Chain Management
·         Manage a small team responsible for global and local procurement, sourcing and import functions
·         Ensure appropriate targets are in place and are being consistently met by the supply chain team
Career Growth + Compensation
You’ll join the leadership team of one of East Africa’s most successful growth-stage companies, playing a key role in our development into a major enterprise.  You’ll learn first-hand how a thriving venture is operated, with opportunity to expand your skills and responsibilities as your team and our company grow.
We believe this distinct and rare experience is the most valuable benefit we offer new leaders who join our team.  In addition to this, you’ll earn a competitive salary and benefits package benchmarked against lean mid-sized companies.
Qualifications
·         Sourcing and supply chain management experience coordinating a variety of suppliers
·         Strong working knowledge of import/export practices and regulations
·         Experience sourcing finished or semi-finished products; experience with contract manufacturing or sourcing for manufacture an advantage
·         Strong people management skills and the ability to develop and manage key external relationships
·         A well-developed analytical ability and high level of attention to detail
·         Eagerness to join a quickly-growing organization and team

B2B Sales Manager
The Role In Brief
We’re looking to add a B2B Sales Manager to our customer engagement team: the team that support hundreds of retailers to make better quality furniture every day. You’ll be responsible to run the day to day operations of the team ensuring that everyone is putting their best to realize our vision to reach thousands of homes. You’ll be an excellent project manager who is able to juggle a variety of tasks under tight timelines. You’ll have an eye to set systems that can spur innovation and efficiency. Finally, you’ll be an excellent people manager, who can coach and grow the team.
Responsibilities
Manage and grow a motivated team
·         Coordinate and manage the weekly activities of the customer engagement officers
·         Lead and coordinate the capacity planning and hiring strategy of the team to be in sync with the bottlenecks identified and the growth strategy
·         Create a high-performance culture in the team where KPIs are always met and decisions are taken on data.
·         Develop trainings and targeted coaching for each team members based on the gap identified
Create systems to sustain rapid growth
·         Collaborate with Senior Officer to implement a robust Point of Sale system in the depot in Gikomba
·         Support the Growth Wizard to roll out a system to ensure that customers are visited on time and the right information are shared
·         Support the team to identify the right insights in the data and formulate the appropriate action plan
Manage special projects and key accounts
·         Act as a liaison to senior management to keep them updated about operations and project implementation
·         Be the point of contact for operations and admin team to lead from design to execution of systems relevant to the customer engagement team and that are important to ensure smooth coordination with other teams
·         Lead the effort to find new channels for products e.g. supermarkets for mattresses, new customers for foam cushions
·         Manage the process of testing and interactions for targeted initiatives to drive up sales
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·         You have experience (preferably 3 years) in retail or sales or marketing and are talented in hiring and managing people
·         You have a passion for training people and growing your team
·         You are a go getter and enjoy figuring out what it takes to get things done on time in the most efficient way
·         You are an exceptional project manager and able to come up with and execute a detailed plan
·         You preferably have a creative side and can propose how marketing activation can be optimized and new ideas introduced
·         You thrive when you are able to take initiative, you are considered very self-managing and do best in an environment where you are given high-level goals and take initiative to achieve them
·         You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making
·         You pay extra attention to details in everything you do without losing sight of the big picture and the goals that we want to achieve
·         You have the ability to convince people and negotiate partnership with suppliers and contractors

Head of Operations & Supply Chain
The Role in Brief
Our Head of Ops & Supply Chain is responsible for scaling our supply chain and distribution to reach millions of customers.  We’re looking for a self-driven and analytical leader with the ability to direct and grow our operations team and systems toward this goal.   You’ll be excited to solve big problems like developing a hub-and-spoke distribution model for quick, cost-effective delivery to our customer’s homes.  You’ll be obsessed with order and efficiency, putting in place the systems needed to organize the work of your team as it expands.
Responsibilities
Lead and grow a world-class distribution operation
·         Turn a distribution operation that reaches hundreds of thousands of customers into one that reaches millions
·         Develop and implement a hub-and-spoke distribution model which delivers the quality and reliability of our retail customers’ dreams
·         Grow and streamline our existing nationwide delivery service which serves hundreds of small businesses
·         Oversee an increasingly sophisticated warehousing system and ensure seamless operations as our SKUs grow
Expand our international supply chain
·         Master a sourcing operation that spans dozens of suppliers in 14 countries
·         Continuously scour the globe for higher quality and more affordable materials, enabling us to build the products of our customers’ dreams
·         Coordinate our sourcing teams in Kenya and Mauritius in ensuring an efficient flow of goods to where they are needed
·         Select the best vendors from across the world and guarantee quality of the goods they supply
Develop and lead a high performing team
·         Invest in coaching and development of your team, taking advantage of opportunities to grow team members’ responsibilities
·         Maintain a high-performance culture, setting ambitious targets and rewarding outstanding accomplishment
Implement and manage systems to effectively tackle increasingly complex work
·         Find opportunities to develop and improve systems, delegate responsibilities to enable your team to handle more work with increasing complexity
·         Identify and utilize key control points, allowing you to maintain quality and accuracy of the growing activities within your area of responsibility
Career Growth + Compensation
You’ll join the leadership team of one of East Africa’s most successful growth-stage companies, playing a key role in our development into a major enterprise.  You’ll learn first-hand how a thriving venture is operated, with opportunity to expand your skills and responsibilities as your team and our company grow.
We believe this distinct and rare experience is the most valuable benefit we offer new leaders who join our team.  In addition to this, you’ll earn a competitive salary and benefits package benchmarked against lean mid-sized companies.  You’ll also be awarded stock options, allowing you to participate in the value you create as a leader of our team.
Qualifications
·         You are a strong leader, and you have at least 3 years’ experience managing individuals across different functional areas.  You have a proven track record of motivating and developing your direct reports.
·         You have experience developing and implementing management systems within an organization, and value the structure and predictability they bring.
·         You have managed key internal and external relationships in another organization and are effective and building and maintaining such relationships independently.
·         You are an adaptable professional who has drawn energy from working in an environment of rapid growth and change.
·         You thrive when you’re able to take initiative and do best in an environment where you are given high-level goals and the freedom and authority to achieve them.
·         You are eager to take responsibility for a key team within our company and find the prospect of driving its rapid growth while improving results extremely motivating.
·         You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making.

Factory Officer
The role In Brief
Moko’s Factory Officers help us bring joy to thousands of families by manufacturing world-class furniture.  You’ll lead a production team for a key product category, such as sofas, mattresses or foam cushions.  Factory Officers are organized and driven team leaders who are eager to join us in building one of Africa’s largest furniture factories.
Responsibilities
Bring delight to our customers by making quality products, efficiently
·         Lead your team in meeting production targets while upholding high standards of quality and safety
·         Ensure efficient management of raw material inventory and determine optimum stock and re-order levels
·         Collaborate with finance, sales and warehousing teams to meet and exceed customer expectations
·         Plan production scheduling to meet customer demand
·         Coordinate with maintenance team to maximize machine uptime
·         Achieve consistent levels of high quality and support a culture of continuous improvement
Lead a high-performing production team
·         Provide continuous feedback and coaching; regularly review team members’ performance
·         Assist in the hiring and training of new team members
·         Achieve high compliance with health and safety standards and other best-practice policies and procedures
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·         Strong organizational and record keeping skills, including the ability to develop operational tools in Microsoft Excel
·         Strong management and leadership skills, including the ability to relate well with direct reports, customers and colleagues.
·         Strong attention to details and ability to deliver on assigned tasks with independence and little supervision
·         Candidates with at least 2 years’ experience supervising a team preferable
·         Strong professional references demonstrating professional accomplishment and trustworthiness
·         Knowledge of good manufacturing practices and lean manufacturing policies and procedures
·         Eagerness to join a young, quickly-growing organization and team
·         Technical background a plus

Customer Engagement Officer
The Role In Brief
We’re looking to add customer-oriented, analytical people to our Customer Engagement team.  You’ll be motivated by building relationships with a portfolio of long-term customers – whether they are hustling in Gikomba or running a major supermarket.  You’ll take pride in keeping everyone’s accounts in order – making sure the dozens of clients you manage are fully stocked while keeping on top of their account payments.  Most importantly, you’ll be eager to take on more responsibility and grow your career as part of our team.
Responsibilities
Manage Client Accounts
·         Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
·         Manage customers’ payment schedule and ensure that customers adhere to credit limits
·         Build long-term relationships with clients and service recurring order needs
·         Provide all customer support required by the clients in your portfolio
Network Within the Industry and Identify New Clients
·         Build and grow relationships within the furniture manufacture industry
·         Use industry networks and other means to generate new leads on an on-going basis
·         Develop a strong understanding of competitors and competing products on the market
Present Products to Prospective Customers
·         Pursue leads, research prospects and make initial introductory calls
·         Make product presentations which show an in-depth understanding of our products and the client’s needs
·         Offer recommendations to your supervisor about creditworthiness of new customers
·         Close relationships and coordinate orders with our warehouse
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·         A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
·         Extremely strong interpersonal skills and success developing productive professional relationships
·         A mature professional who can comfortably relate with business owners and senior purchasing managers
·         Strong analytical skills and attention to detail—ability to analyse customer statements and proactively identify and address issues with customer accounts
·         Proficient with Microsoft Word and Excel
·         Eager to join a quickly-growing organization and team

Head of Manufacturing
The Role In Brief
Our Head of Manufacturing will take the reins of our growing production function. We’re looking for a self-driven and analytical leader with the ability to direct and grow our manufacturing team and systems. You’ll be at the heart of the company and drive implementation of strategic production goals to meet and exceed customer expectations for product quality and cost. You’ll be excited about maximising efficiency, optimising production levels and driving operational excellence.
Responsibilities
Develop, implement and manage production systems
·         Make and update medium term plans for the manufacturing team in line with company strategy and proactively execute on these – e.g. anticipate when we need to add new production lines to meet sales forecasts and manage the expansion
·         Lead the most complex elements of system development and process improvement within the manufacturing team and between manufacturing and other teams in the company
·         Implement lean manufacturing best practices to continue driving us toward becoming a world-class manufacturing operation
Develop and lead a high performing team
·         Coach managers and supervisors to help them lead their teams more effectively
·         Define and adjust organizational structure of the manufacturing team as it quickly grows and changes
·         Lead development and implementation of improved training; identify and develop leadership and technical talent within the team
Continuous Improvement
·         Drive continuous improvement in all our manufacturing teams with goals of improving quality and reducing cost, making sure everyone is contributing to this agenda and improvements are identified and implemented quickly and effectively
·         Contribute to new product development in coordination with customer-facing teams
·         Own KPIs concerning product quality, production output, cost of goods, safety, facility quality, team satisfaction and development
·         Co-ordinate team activities to optimise cost performance and minimise waste through development of a continuous improvement culture encompassing lean principles and clear strategic development
Career Growth + Compensation
You’ll join the leadership team of one of East Africa’s most successful growth-stage companies, playing a key role in our development into a major enterprise.  You’ll learn first-hand how a thriving venture is operated, with opportunity to expand your skills and responsibilities as your team and our company grow.
We believe this distinct and rare experience is the most valuable benefit we offer new leaders who join our team.  In addition to this, you’ll earn a competitive salary and benefits package bench marked against lean mid-sized companies.  You’ll also be awarded stock options, allowing you to participate in the value you create as a leader of our team.
Qualifications
·         You are a strong leader – you’ve demonstrated success leading a complex team including managing, motivating and developing other managers
·         You have a track record of implementing lean manufacturing best practices and driving significant improvements in a production setting
·         You have an entrepreneurial streak and have are an adaptable professional who has drawn energy from working in a young company, start-up environment or other environment of rapid growth and change.  You are adaptable to changing requirements and you enjoy working on multiple diverse projects and tasks simultaneously.
·         You thrive when you’re able to take initiative, you are considered very self-managing and do best in an environment where you are given high-level goals and take initiative to the freedom and authority to achieve them.
·         You are confident in your own ability to perform and inspire others to perform, and You are eager to take on responsibility for a key team within our company.  You find the prospect of being rewarded according to your ability to and find the prospect of driving its rapid growth while improving results  grow a team extremely motivating.
·         You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making.

Operations Director
The Role In Brief                            
You’ll join the executive team of one of East Africa’s most successful growth-stage companies, playing a key role in our development into a major enterprise.  You’ll work with the company’s founders and senior management to lead growth of our manufacturing, supply chain and distribution operations as we scale nationwide to reach millions of families.  You’ll be obsessed with developing the people under you, supporting other managers in growing our internal talent.  Highly organized and systems-oriented, you’ll be constantly on the lookout for ways to make our day to day functions run more smoothly, within and across teams.
Responsibilities
Lead a team of hundreds in achieving bold goals
·         Provide leadership and direction to departments which are home to most of our employees
·         Lead manufacturing, supply chain and distribution operations through a period of rapid growth and change – the goal is to reach nationwide scale and preparation for regional expansion within 3 years
·         Support the work of functional team heads in aligning their activities and those of their direct reports to the company’s goals
·         Lead planning with your team to make the system, infrastructure and human capital investments needed to drive rapid growth
·         Take ownership of several of the company’s most crucial KPIs
 Promote a culture that drives growth
·         Promote a strong management culture centred on performance and development and ensure this is cascaded to all levels of your teams
·         Support the professional development of the operations management team while enabling them to serve as effective coaches for their own direct reports
·         Lead the selection and development of talent across your departments
 Drive continuous improvement as we scale
·         Develop and update systems and business processes to support operations of increasing complexity and scale
·         Drive a continuous improvement culture within the departments you lead, ensuring learning drives improvement every week in every team
·         Identify and implement opportunities for improving efficiency and harmony within your departments as well as across function areas (with customer facing and administrative teams
Career Growth
We believe this distinct and rare experience is the most valuable benefit we offer new leaders who join our team.  In addition to this, you’ll earn a competitive salary and benefits package benchmarked against lean mid-sized companies.  You’ll also be awarded stock options, allowing you to participate in the value you create as a leader of our team.
Qualifications
·         You are a strong leader and motivator, with deep experience leading and developing managers and a proven track record of driving growth and improvement within large teams.
·         You have experience leading a large operation through a period of significant growth and rapid change.
·         You have successfully executed in a leadership role which required delivering against ambitious strategic goals.
·         You have experience developing and implementing complex management systems within an organization and value the structure and predictability they bring.
·         You possess a strong analytical toolkit and have a track record of data-driven decision-making.

Accounting Officer
The Role In Brief
We are looking for someone with high growth potential and comfortable with numbers. You’ll be an analytical person who is passionate about crunching numbers. You will enjoy supporting the implementation of Finance and Administrative policies and procedures, invoicing, recording payments and receipts, tracking and filing of documents as you learn more from the senior management team.
Responsibilities
Accounting Activities and Controls
·         Reviewing accounting documents to ensure accuracy of information
·         Daily posting of financial transactions in Quickbooks and checking ledgers for accuracy
·         Ensures that statutory payments are timeously made
·         Implements and enforces internal controls
·         Attend to audit issues
Manage Electronic and Hard Copy Inventory/Sales Records
·         Promptly input stock transfers, purchase orders and other movements of goods
·         Prepare and properly file invoices and delivery notes for customer orders
·         Track and follow up on customer payments
Assist with Other Administrative Tasks
·         Ensure the office is organized, orderly and stocked with necessary commodities
·         Support customers via telephone and in person when needed
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·         A preference for CPA II and 1-2 years’ experience in a role with Accounting and Finance responsibilities
·         Proficient in Microsoft Office applications especially, word and Excel
·         Good knowledge of any accounting software e.g Sage, SAP, Pastel & Quick Books
·         Must have a high level of integrity
·         An enthusiastic individual with outstanding problem-solving skills.
·         Strong analytical skills and attention to detail—ability to analyze data and proactively identify and address issues
·         An initiative taker who enjoys working independently once you receive clear directions from the manager
·         Eager to join a mid-sized and quickly-growing organization and team

Talent Specialist
The Role In Brief
Moko is looking for an individual with an eye for talent. The ideal candidate will support organization-wide efforts in sourcing for and retaining the best talent. They should have the ability to independently find innovative and creative solutions to create networks, build relationships and find prospective candidates. They should be able to take pride in duties such as scouring through tens of candidates’ profiles from different sources to identify the right candidates for opportunities available in the organization. Additionally, they should be at ease with interviewing a prospective candidate, from junior to senior leadership roles to assess their suitability. Finally, they should have a knack for turning the hiring process, which is known to be boring worldwide, into a fun experience for everyone applying to be part of Moko.
Responsibilities
Lead Generation
·         Identify great potential members of different teams in the company through a variety of strategies. This includes multiple job board searches, leveraging their existing networks and building new ones as well as direct outreach to prospective candidates
·         Design and implement talent search strategies to fill priority leadership roles
·         Consider candidates for roles by evaluating their skills and culture fit in-depth, using detailed discussions and interviews
·         Support hiring managers in narrowing down the candidate pool toward the perfect fit
·         Accurately track the progress of candidates through the hiring pipeline, ensuring they are well updated on their candidacy and communicated to.
Bring the Moko fun & spirit into hiring 
·         Review Talent communication regularly to check that it allows for our Moko fun spirit to come alive
·         Ideate new ways to fill the talent pipeline in fun ways with the aim of showcasing our innovative culture e.g. cocktail events, university challenges
·         Run & be the project manager of the fun & innovative talent projects that we run such as the university challenges
Relationship building and Management
·         Build and maintain relationships with key networks including recruiting agencies and professional bodies
·         Organize and participate in key events and activities necessary to build and maintain business networks and leverage them for candidate referrals.
·         Support other Talent team members in their efforts to network and engage candidates for job opportunities
Continuous Improvement
·         Improve organization allure as an employer of choice by recommending new policies and practices
·         Monitor the current systems and strategies to uncover inefficiencies and suggest ways to improve while bringing fresh new ideas for improvements in capacity building
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·         Ability to contribute fresh ideas that will help shape the talent strategy of a fast-growing company.
·         Strong communication and persuasion skills – you have the ability to speak with prospective candidates for key leadership roles and other audiences and sell them on Moko and our career opportunities
·         You are a great networker and a relationship builder – You enjoy and have the ability to engage with new people from diverse backgrounds and form meaningful relationships which have a long-lasting impact on our talent pool
·         Quality focus. Just getting the job done is not enough for you. You set high standards and share them with your team
·         Strong attention to detail and the ability to deliver on assigned tasks with independence and little supervision
·         Prior experience in finding, hiring and managing talent is a big plus

Sofa Production Manager
The Role In Brief
You’ll take the reins of our growing production operation.  This is a key management and leadership role which will oversee all critical production functions for the sofa team and advance them to the next level.  The Sofa Production Manager will also work closely with various teams to ensure timely delivery to our customers.
Responsibilities
Production Planning
·         Map out a detailed forecast and planning for an exponential growth
·         Work with the supply chain department to forecast and plan for present and future consumption of raw materials to ensure that materials are always available
·         Evaluate production schedules and labour requirements to plan team structure and development
·         Develop and maintain production metrics for the different stations in the wood and upholstery teams
Team Management
·         Build strong rapport with our sofa production team through open communication; promote a positive, safe, productive and efficient work environment
·         Continually analyse, identify and set expectations to motivate team members to achieve objectives and goals
·         Manage employee training and required documentation to ensure effective training methods that are in compliance with current procedures and quality standards
Quality Assurance
·         Ensure that goods produced by your team always meet quality standards
·         Work closely with Quality Control to ensure that quality gaps are caught as early as possible in the production chain
·         Monitor product standards at various levels of production and at the point of release so that the cost of rework is reduced
Continuous Improvement
·         Monitor and recommend necessary changes to the layout of plant, machinery and production processes and methods for any new equipment, materials or components
·         Continuously work to improve the cost of products by optimizing raw materials, labour and utilities
·         Review and recommend appropriate measures to control and minimize waste levels
·         Review production practices and equipment; make proposals for improvements to ensure that they are maximally effective
·         Support research and development to keep our production team up to date and working with the latest technology and using the most efficient manufacturing practices
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·         Strong organizational and record keeping skills, including the ability to develop operational tools in Microsoft Excel
·         Strong management and leadership skills, including the ability to relate well with direct reports, customers and colleagues. Candidates with at least 3 years’ management experience managing a team preferable.
·         Strong professional references demonstrating professional accomplishment and trustworthiness
·         Knowledge of good manufacturing practices and lean manufacturing policies and procedures
·         At least 5 years’ experience working in a manufacturing setting (process, chemical, mechanical)
·         Technical background a plus

Retail Operations Manager

The Role In Brief
Moko’s goal is to change the way people experience their everyday home. We have an ambitious development pipeline that spans mattresses to sofas with the goal of making our customers’ dream of leading a modern lifestyle a reality. We’re looking to add a Retail Operations Manager aka Chief Operations Ninja who will be responsible for expanding MoKo’s locations and running Moko’s day-to-day retail operations. You’ll be an excellent project manager who is able to juggle a variety of tasks under tight timelines. You’ll put into use your relationship building skills to establish relationships and manage partners and service providers as we expand to new locations and channels. Finally, you’ll be an excellent people manager, who can motivate and grow the team.
Responsibilities
Manage and grow a motivated team
·         Coordinate and manage daily and weekly activities of the team to create a high-performing team where KPIs are always met
·         Provide 1-on-1 coaching for all team members to ensure they meet their personal and team goals
 Implement MoKo’s expansion plans
·         Work with the Head of Retail to develop and implement the broader strategy to expand MoKo into new channels (e.g. supermarkets) and locations
·         Create the work plan to launch new showrooms (aka dream units) and manage the team follow the plan and successfully open new dreamy units
·         Work with the Head of Brand and Head of Retail to design showrooms that create a wow experience for our customers
·         Build relationships and liaise with external stakeholders to help MoKo achieve our expansion goals, e.g. ensuring establishing new partnerships with supermarkets, or ensuring we have the necessary approvals and permits to launch new dreamy units
 Run the day-to-day retail operations
·         Ensure we fulfil our customers’ orders (aka dreams), by managing the team to align inventory and delivery with sales
·         Develop new systems to continuously improve our order fulfillment process, therefore ensuring we deliver the biggest smiles to our customers
·         Measure and track the efficiency of our order fulfillment process, and manage the team to ensure we meet KPIs
 Career Growth + Compensation
 Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
·         You have experience (preferably 3 years) in project management or operations
·         You are talented in managing people to achieve their goals
·         You are an exceptional project manager who pays extra attention to details when developing and executing a plan
·         You excel at building relationships, negotiating partnerships, and managing performance of suppliers, contractors, landlords, and other stakeholders required to develop new channels and launch new dreamy units
·         You are an analytical thinker, and you make decisions based on data and quantitative analysis
·         You thrive when you are able to take initiative to solve problems and come up with more efficient ways of achieving your
How To Apply
Please visit our website moko.co.ke/careers and apply through our online form.

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