Customer Care Representative Job in Kenya

Job Vacancy: Customer Care Representative


Job Summary: A customer service Representative is charged with establishing customer service guidelines within an organization. This may include developing a written guide to best practices, creating training agendas for staffers and taking the lead in communicating service expectations within the company.
Responsibilities
·         To provide excellent customer service in sales and after-sales situations
·         To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
·         Be involved in telesales and online marketing
·         Follow up on customers
·         To project a professional company image
·         Accurately respond to questions and assist customers with product features
·         Assist customers with their payments needs and accepting payments
·         Maintaining a professional appearance, behavior, and conduct
·         Effectively work with peers in a team focused environment
·         Perform other duties as required
Qualifications
·         Form four and above
·         Excellent communication skills
·         Time management skills
·         Telephone skills
·         Very presentable.
·         At least 1 year experience.
How to Apply
Qualified candidates to forward CVs to hro@employd.co.ke . Indicate ̈ Customer Care Representative ̈ as the subject line.
Only the shortlisted candidates will be contacted.

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