Vacancies in Kempinski Hotel, Nairobi, Kenya

Chef De Cuisine (Italian)


Reporting to the Executive Chef, the Chef De Cuisine (Italian) will be responsible for the Italian outlet, with a brigade of sever chefs and offering traditional Classical and Modern Italian Cuisine.
Responsibilities
·         Provide direction for the day to day operations of the Italian Restaurant Lucca.
·         Develop and create standard recipe cards with pictorials according to the Executive Chef’s policy.
·         Establish and maintain professional and effective communication within the whole Food & Beverage Department.
·         Ensure all Italian kitchen items are prepared and served according to the standard set by themselves and the Executive Chef.
·         Take a professional self interest to constantly maintain a high standard of food preparations, controlling cost and wastage, reduce any loss and breakage of operating equipment by enforcing preventive Policies and Procedures.
·         Monitor all kitchen costs and take corrective action, when necessary to reduce expenses.
·         Inspect daily, all fresh food received to ensure a high quality is maintained.
·         Inspect all food stores and refrigerated areas and suggest, where necessary, to correct storage methods to comply with Health & Safety regulations, to avoid spoilage and ensure regular turnover of food items and give completed check lists to the Executive Chef.
·         Develop with the Training Manager training plans for the all kitchens to ensure training on Italian food.
·         Ensuring the quality and standards at the outlet meet the expectations of the customer.
·         Maintaining consistency in quality, hygiene, safety and sanitation standards.
·         Comply with all Kempinski company policies.
·         Any other duties that may be delegated by the management through the Executive Chef
Qualifications
·         High School Diploma.
·         Degree/Diploma in food production.
·         Eight years minimum experience in traditional Classical and Modern Italian.
·         Previous position as Sous Chef or Chef De Cuisine with minimum experience of 2 years.
·         Previous experience within a luxury 5 star establishment.
·         Experience in a similar role and proven track record may be considered in lieu of specialised education.
·         Strong people leadership skills.
·         Computer literacy.
·         Good communication skills.
·         Fluent speech skill; Knowledge of the English language is mandatory.
·         Sound,checkable previous employment references.
·         Able to work in a fast paced environment and can multitask.
·         Ability to remain calm and composed under pressure.

Front Desk Agent

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Kempinski Experience Assessment (KEA)standards.  At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel, Up-selling is focused on and executed in order to increase room revenues, Shift closing is done properly, Ensure that Financial Policies and Procedures are supported and followed.
Responsibilities
·         Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and K (KEA) standards.
·         Ensure that KEA results are above the set targets.
·         Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
·         Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.  Receive payment from guests. Settle the guest account and give copy of the invoice.
·         Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float.
·         Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
·         Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
·         Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
·         Possess a working knowledge of the room reservation procedures.
·         Maintain the neatness of his/her working area.
·         Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Qualifications
·         Diploma in Hotel Management/Front Office Operations
·         Two years experience in a similar role and proven track record may be considered in lieu of specialised education
·         Preferably as Section Head in 5-star property.
·         Good Communication skills
·         Knowledge and experience in the use Fiderio and Opera
·         Proficiency in Excel and Word.
·         Knowledge in a foreign language will be a distinct advantage
·         Presentable, well spoken individual
·         Pleasant and outgoing personality
·         Mature & Customer focused.
·         Excellent grooming skills and must be well versed in professional and personal etiquette
·         Fluent speech skills

Front Desk Supervisor

The incumbent in the position is responsible for supervising the operations at the reception to ensure that the highest professional services are given to all guests in accordance with the Kempinski Experience Audit (KEA) service standards, ensure that upselling is monitored and tracked in order to increase room revenues, shift closing is done properly and ensure Financial Policies and Procedures are supported and followed
Responsibilities
·         Plan and supervise the day to day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
·         Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards.
·         Carry out training for new employees and on the job training. Motivates staff to bring about excellent performance.
·         Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests.  Follow up when necessary.
·         Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing,  guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
·         Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
·         Constant training of subordinates.
·         Supervise all cashier work of subordinates.
·         Update all on loyalty programme.
·         At the end of shift, do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.
·         Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.
·         Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.
Qualifications
·         Degree/Diploma in Hotel Management/Front Office Operations
·         Four years experience in a similar role and proven track record may be considered in lieu of specialised education
·         Minimum 5 years Front Office Supervisory position
·         Preferably as Section Head in 5-star property.
·         Good Communication skills
·         Knowledge and experience in the use Fiderio and Opera
·         Proficiency in Excel and Word.
·         Knowledge in a foreign language will be a distinct advantage
·         Presentable, well spoken individual
·         Pleasant and outgoing personality
·         Mature & Customer focused.
·         Excellent grooming skills and must be well versed in professional and personal etiquette
·         Fluent speech skills

Painter

Reporting to the Engineering Supervisor, The incumbent will ensure that all Hotel Paintings and Decorations are done with minimum usage of paints, follow set procedures while performing their tasks. And ensure that all the paint work in the building is up to Kempinski standards
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa
Responsibilities
·         Identifying areas that require to be painted.
·         Planning when & how work is to be carried out.
·         Ensure smooth running of the painting section.
·         Regular maintenance of rooms and public areas.
·         Supervision & inspection of all works done by contractors that pertains painting.
·         Ensuring that there is enough paint in the store.
·         Placing orders of materials required.
·         Observing working time as required to avoid wastage.
·         Ensuring no repeat jobs.
·         Ensure HACCP and COSHH policies are strictly adhered to.
·         Ensuring that paints are used as per specifications.
·         Ensure that all team members in the section use safety equipment at all times.
·         Ensuring that paint store is closed at all times.
·         Comply with all Kempinski policies.
·         Comply with all systems and procedures as laid down by Chief Engineer.
·         The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment.
·         Any other duties that may be delegated by the management through the Chief Engineer or his Designate
Qualifications
·         High School or secondary diploma required
·         Trade test three qualifications.
·         1-2 Years experience painting and maintenance
·         Ability to work and communicate in a multinational environment
·         Good verbal and written communication skills
·         Computer literacy
·         Good aptitude in trouble shooting
·         Quick at problem resolution
·         Engineering Administration system
·         Able to work in a fast paced environment and can multitask
·         Ability to remain calm and composed under pressure

Lady in Red 

Reporting to the Assistant Front Office Manager/Front Office Manager,the Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being. Ensure LQA (Leading Quality Assurance) audit results are 85% and above, CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above, Guest complaints are minimized and if occur followed up efficient and are reported to Operations team.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Responsibilities
·         Communication of hotel & company philosophy and internal hotel representation.
·         Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
·         Knowledgeable about all VIPs in-house, hotel functions and special events.
·         Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
·         Welcome, facilitate and bid farewell to as many guests as possible.
·         Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
·         Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
·         Obtain as much information about a guest’s stay to be entered in the guest history.
·         Welcome visitors to the hotel, assist with general information, internal promotions and directions.
·         Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
·         Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
·         Perform special projects and related duties as assigned.
·         Walk throughout the hotel recognizing guests and engage with them appropriately.
·         Attend & participate in daily briefings as scheduled.
·         Report potential and existing hazards and rectified immediately.
·         Provide information to all guests regarding the services and possible internal promotions of the hotel.
·         Senior Management on any unusual circumstances that might affect guest service and expectation.
·         Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.
·         Participate in training programmes.
·         Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Qualifications
·         Diploma in Hospitality Management
·         Minimum of 3 years experience in a Manager level position in Front Office or Guest Relations preferably in an international five star hotel
·         Food & Beverage and Sales experience is a plus
·         English – excellent oral and written skills
·         Additional language – beneficial
·         Supervisory/Management skills
·         Luxury Hotel Experiences
·         Good Communication skills
·         Knowledge of hotel operations & Computer systems
·         General knowledge of tourist and business-related information
·         Knowledge of hotel products and services
·         Knowledge of VIP welcoming protocol
·         Proficiency in Microsoft Office (Word, Excel and PowerPoint)
·         Advanced knowledge of Opera and Basic knowledge of micros.

Commis Chef

Reporting to the Demi Chef de Partie/Chef de Partie , Commis Chef’s main function will be. Prepare the mise en place and handle food preparation, ensure Kitchen equipment is prepared for use, first aid and fire emergency procedures are displayed, and all equipment is operated safely and sensibly, ensure that HACCP is implemented and practiced and assist with food presentation as part of the kitchen brigade.
Responsibilities
·         Prepare kitchen equipment for use.
·         Assemble and prepare ingredients for menu items.
·         Awareness of OH&S policies and procedures is demonstrated and it is ensured that all procedures are conducted safely and within OH&S guidelines.
·         Prepare simple food items.
·         Prepare food for service.
·         Assist with checking, receiving and storing of goods.
·         Maintain storage areas.
·         Clean kitchen and equipment.
·         Handle waste and linen.
·         Maintain a hygienic kitchen and high standards of personal hygiene.
·         Attend all briefings.
·         Participate in training.
Qualifications
·         Basic Certification in Food and Beverage Production Operations.
·         Previous experience within a luxury 5 star establishment
·         Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
·         Excellent written and verbal communication skills.
·         Excellent grooming skills and must be well versed in professional and personal etiquette
·         Ability to establish and retain effective working relationships with hotel staff and clients.
·         Experience in a Kitchen role.
·         Ability to operate computer and office equipment
·         Proficiency in Excel and Word is beneficial

Sales Account Manager

Reporting to the Director of Sales / Director of Sales and Marketing, the candidate will be responsible for managing Corporate or Group accounts within the Sales & Marketing department and possibly working with corporate, conference-meeting-incentive organizers/DMC for individual and group bookings.
He / She will ensure proper management of the assigned group of agencies and following up to materialize the budgeted revenues of group & travel trade segments through existing clientele and key prospects.The candidate will also Cooperate with the Director of Sales / Director of Sales & Marketing in reaching the targeted goals as defined in the Sales & Marketing Plan.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Responsibilities
·         Solicit existing and potential customers and follow up established accounts on regular basis by phone, by correspondence or by personal contact.
·         Set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts.
·         Follow up on lost business and bring information about them to the knowledge of the department superior.
·         Negotiate with all customers and send out offers/contracts regarding individual and group business.
·         Follow the sales and marketing results and propose corrective actions if needed.
·         Explore industry related data, new developments in certain agencies’ structures, new assignments, industrial complexes, new business centers, new projects which all could be interest and benefit of the hotel and to distribute this information to their colleagues.
·         Entertain decision makers of the Clients in the F & B outlets of the hotel and to take part in promotional activities with them.
·         Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.) Also explore and compare FIT and Group traffic (who is accommodating guests in which hotel) amongst the competitors.
·         Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
·         When necessary, handle the group and individual reservation requests personally.
·         Maintain the existence of an efficient customer database system (SFA) which will be capable of identifying report sales calls and other sales activities and carry out updating exercise in certain periods of time.
·         Update customers with the latest developments in the hotel and informs hotel management of all changes in the customer profile.
·         Participate preparing the sales action plans, attending sales meetings, developing new ideas such as special packages, programs, promotional activities undertaken by sales department and/or F&B.
·         Take part in sales training programs, trade fairs / shows, sales blitzes and fam trips assigned by the Director of Sales / Director of Sales & Marketing.
·         Keep themselves updated with the latest developments in the hotel including all activities, promotions, rates of the Hotel and the other chain hotels.
·         Keep department superiors informed of all changes in the customer profile.
·         Prepare reports of each sales calls covering information about the company, their comments, requirements, complaints, of their customers etc.
·         Cover assigned accounts in a designated Segment or geographic area and visit them at least twice annually.
·         Cross selling other Kempinski Hotels in the Area and Globally.
·         On weekly basis, prepare an activity report which will cover sales call reports, site inspections, fam trips, new agencies, meetings, entertainment and other functions they participated in during the week and presents to Sales Director.
·         Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Qualifications
·         University/College/Tertiary level education required.
·         Previous experience in luxury hotels is required.
·         3 years experience in Group & Event , Reservations or Sales.
·         Experience in a similar role and proven track record may be considered in lieu of specialised education.
·         Excellent communication skills.
·         Knowledge and experience in the use of Opera.
·         Knowledge in a foreign language will be a distinct advantage.
·         Presentable, well spoken individual.
·         Pleasant and outgoing personality.
·         Fluent speech skills.
·         Ability to remain calm and composed under pressure.

Pastry Chef

Reporting to the Executive Chef, the Pastry Chef’s main function is to plan, organize, control and direct the work of employees responsible for the preparation and presentation of a broad array of cakes, pastries, desserts, petits fours and breads which meet customer expectations.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa
Responsibilities
·         Supervise all employees in the Pastry/Bakery kitchen
·         Create new pastry and dessert menus for all restaurant outlets and banquets, conduct tastings and presentations with photos and costing
·         Assist the Executive Pastry Chef in establishing culinary standards specific for Pastry/Bakery which meets the need of the target market.
·         Develop and maintain up-dated operations manuals for all food production and Stewarding sections and make recipes and maintain up-  dated and accurate costing of all Pastry dishes prepared and sold in the Food and Beverage operation
·         Supervise the Pastry kitchen staff in the preparation and presentation of all food items in accordance with the hotel’s food and beverage standards and standardized menu guidelines
·         Inspect several times daily all food stores and refrigerated areas and suggest, where necessary, correct storage methods to comply with Health & Safety regulations, to avoid spoilage and ensure regular turnover of food items and give completed check lists to the Executive Pastry Chef.
·         Check food preparation, individual costs, quality, quantity inventories and portion control on a daily basis
·         Liaise with the Chief Steward in order to ensure high standards of cleanliness are maintained in all areas of the Pastry/Bakery kitchen, such as machinery and small kitchen equipment
·         Plan the duty rosters on weekly basis.
·         Ensure training needs analysis of the pastry staff is carried out and training programmes are designed and implemented to meet the needs
·         Work with Executive Chef in the preparation and management of the department’s budget
·         Assist in coordinating the preparation of the departmental annual budget
·         Control and monitor departmental costs on an ongoing basis to ensure performance against budget
·         Provide input for probation and formal performance appraisal discussions in line with company guidelines.
·         Comply with all Kempinski company policies.
·         Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
·         Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
·         Any other duties that may be delegated by the management through the Executive Chef
Qualifications
·         High School or secondary diploma required
·         Gastronomic education certificate or equivalent (apprenticeship/diploma/BA/Bsc)
·         Minimum 4 years kitchen experience
·         Minimum 3 years in a pastry kitchen role, preferably with a 5* Hotel chain
·         International experience preferred
·         Excellent written and verbal communication skills.
·         Ability to identify and delegate tasks effectively.
·         Excellent organizational and time management skills.
·         Knowledgeable of food safety regulations.
·         Computer literacy
·         Good communication skills
·         Ability to work and communicate in a multinational environment:
·         Able to work in a fast paced environment and can multitask
·         Ability to remain calm and composed under pressure

Security Officer

Reporting to the Security Supervisor, the Security officer will be responsible for providing personal and general security to hotel guests, property and staff, carry out asset protection and loss prevention measures, assist guest and visitors while maintaining both friendly and welcoming attitude. Ensure proper access control of assets, material, vehicle and personnel.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Responsibilities
·         Protect and carry out asset protection and loss prevention measures.
·         Ensures proper access control of assets, material, vehicle and personnel.
·         Project a professional, confident, efficient and reassuring image to hotel guests, visitors and staff.
·         Detect and report immediately any threats directed to the hotel to relevant hotel authorities.
·         Provide thorough and up to date knowledge of security, safety and fire prevention as directed by security manager/supervisor.
·         Assist guests, visitors, staff, suppliers and all public associate’s while maintaining a friendly and welcoming attitude.
·         Undertake patrols and post duties as directed by superiors.
·         Monitor the operations of all electronic security devices, alarm, and surveillance systems.
·         Provide, perform, and ensure safety measures and procedures are enforced and followed.
·         Take independent action as authorized when necessary to deal with any emergency.
·         Report immediately any infringements of security and safety to the next available superior.
·         Undergo security and safety trainings and revise assignment internally.
·         Operate C.C.T.V.
·         Conduct evacuation drills as instructed by hotel authorities.
·         Respond to all enquires as per hotel requirements.
·         Safe guard all information related to the hotel.
·         Maintain harmonious and professional working relationship with other hotel employees.
·         At all times adhere to Kempinski standard security operating procedures which may change from time to time.
·         Conduct responsibilities as stipulated in post orders manual.
·         Attend to all trainings as required
·         Additional responsibilities and tasks can be added at any time depending on the need of the business and hotel.
Qualifications
·         Diploma/Certificate in Security Management.
·         Basic security knowledge.
·         CCTV Controllers Certificate.
·         Language English (Spoken and written fluent).
·         Two years’ experience preferably in hospitality industry.
·         Computer literate.
·         Must have sound judgement capability.
·         Must be physically fit.

Leave a Comment

Loading...
Loading...

CONTACT US

Name

Email *

Message *

“I Have Disappointed My Wife In Bed And It Has Almost Ruined My Life!”

For most, if not all men, making their special women happy is usually top priority – they live for it In Africa, married couples are c...

2012 The Kenyan DAILY POST. All Rights Reserved. - Designed by Denno