Many Vacancies in Penda Health, Kenya

Laboratory Technician

About Us
Penda Health is an award-winning private company that is transforming healthcare in Kenya by making extremely high-quality care accessible to every family. Our vision is to be the most trusted healthcare provider in all of Africa. We were ranked by Brighter Monday as the best healthcare company to work for in Kenya in 2018!
We currently have over 300  staff operating 13 branches and treating +200,000 patients across Nairobi. By the end of 2020, we will be operating 70 branches in multiple countries with a staff of over +800.
About the Role
This is a key clinical position that will provide critical impact on our ability to provide comprehensive primary care to our patients. We are looking for individuals who can ensure an outstanding patient experience while providing the highest quality laboratory results.
Key Benefits
·         Learn all about clinic operations
·         Training on many aspects of patient care
·         Chance to interact with people from all walks of life all day long
Responsibilities
·         Provide comprehensive laboratory services. You will see a large variety of patients from many different backgrounds who present with various complaints and have different laboratory needs.
·         Help us grow our clinical services. As a start-up company with a big vision, every team member plays an integral role in transforming the healthcare system in Kenya.  We are looking for everyone to contribute their creativity and energy toward realizing the vision of friendly, high-quality, affordable health care.
·         Take on marketing and clinical management responsibilities. We take a team approach to everything we do at Penda. This means that our lab techs do much more than just work in the lab. Lab techs are expected to help with managing the petty cash at the clinic which will ensure all money is accounted for and are very involved in the relationship management of partnership in the community.
·         Be a great teammate and go above and beyond. It’s part of your job to make sure you and your teammates love their work and that you share their work load with them when yours is lighter. This specifically means spending time in reception and triage when you don’t have patients. Work well with others go above and beyond what is expected from you
Pay
·         Salary depends on experience/abilities.
Location and Hours
·         We are a fast growing company with frequent openings at all our branches.Preference will be given to candidates who are flexible about the work location.
·         52 Hours per week.
Qualifications
·         Outstanding patient interaction skills are a must
·         Super friendly and fun – enjoys being part of a team
·         Diploma, Higher Diploma or BSC in Medical Laboratory Science
·         Fully proficient in lab services, including hematology
·         Must have a license.
·         Must be fluent in English and Swahili
How to apply 
·         Fill out the application form
·         Submit/Copy paste a cover letter
·         Submit your Resume/CV  with your supporting documents as an attachment
As we are growing fast and hire lots of lab technician,we are accepting applications on a rolling basis. Candidates who apply earlier will be given priority.

Area Manager

Role Highlights
·         Work for a company that cares about you and your team’s growth
·         Learn how to build a trusted and profitable business
·         Our culture is like nowhere else… come see for yourself
Role Description
At Penda, we need our Medical Centre to win the trust of their communities and grow their patient numbers, especially the repeat patients (we have ambitious targets for that). Your most important goal will be to make all your branches hit the targets by delivering excellent services. If a Medical Centre is not performing, you will be responsible for turning it around.
Responsibilities
·         You are responsible for making your branches hit their targets each month. You will work with your team and use data to make logical decisions about how you will make the branches grow. Then you will execute those plans meticulously
·         It’s your job to make your team (and their teams) happy to be working with Penda, to give them loads of feedback (praises and constructive feedback), and to help them grow into other roles at Penda.
·         You will hire new managers when necessary. You will do interviews, supervise assignments and work trials and make a hiring recommendation
·         You will make sure our patients are super satisfied with their experience, come back to Penda every time they get sick and refer all their friends and family to us. You will do this by making sure we deliver our product consistently and our teams are adhering to the Penda standards
·         You will make sure all of Penda works together well, conflicts are resolved and we stick to agreements we make with each other. You will be great at communicating with your team and with Penda about everything that is going on at the branches.
We’re a start up, get ready for anything!
Qualifications
·         You are a go-getter. You love targets and don’t tire until you hit them. You are super good at execution and have an eye for detail
·         You are a people expert. You know how to inspire and motivate teams and make everyone superstars. You are not afraid to let people go if they are holding us back. You will love this job if you love people, even the crying babies!
·         You are super open and honest about everything, always!
·         You are a feedback expert. You give feedback in constructive ways and you are great at receiving feedback and working on it. You learn and adapt fast
·         You are super good at healthy conflict. If you disagree with someone, you don’t let it pass but address it head-on in a respectful manner.
Requirements
·         2+ years’ experience managing a team to achieve difficult goals
Package
Base Salary depends on qualifications and experience. Your package will contain incentives based on Medical Centre performance.
Strong benefits package including full medical cover for inpatient and outpatient for your whole family.
Opportunity to earn cash options in a fast-growing company and benefit from the long-term success of Penda

Client Relations Assistant

Role Description 
Penda’s Product is an outstanding patient experience from beginning to the end.  The Business Intelligence team works to understand what makes up a great patient experience, and helps our Medical Centre’s to deliver that consistently. The Client Relations Assistant will directly report to the Senior Client Relations Officer and work closely with Medical Centers to implement a great patient experience.
·         Help us know what a great Penda patient experience looks like!
·         Work with our outstanding MC teams at all of our branches.
·         Help us understand our patient’s needs and make them feel heard.
Responsibilities
·         Proactively reach out to patients to measure the consistency of the patient experience across our branches.
·         Help colleagues understand our patients by regularly sharing feedback, whether through reports or just by sharing a fun story from a patient!
·         Receive, document and manage patient calls from our hotlines – use technology to be efficient and effective.
·         Make patients feel comfortable when giving your feedback – they should feel that they can give you their honest opinion, even when it is critical of Penda.
·         Be a great teammate. Support other departments when they need feedback from patients.
·         Support the Client Relations Officer in any other duties to enable the Business intelligence team meets their targets.
We’re an AGGRESIVELY growing company – get ready for anything! You will be expected to support the entire Penda Team on anything and everything to enable them to work towards making our patient experience the “BEST” hence enabling us to achieve our Vision!
Who will be successful in this role?
·         You are super friendly, patient and empathetic. At Penda the patients feel like we are accommodating them and all their concerns are being heard at all times.
·         You are open and honest about everything, always! You are great at communicating clearly and often about your progress and about any changes you would like to make.
·         You are excellent at feedback and healthy conflict. At Penda we love giving and receiving feedback because we believe it helps us grow.
Qualifications
·         Ability to talk to patients and understand them very well.
·         Have a proven background in customer service; at least six (6) months –  one (1) year of customer service experience.
·         Very creative in publishing and writing content is a plus.
·         Highly organized – able to manage and document detailed feedback.
·         Strong computer skills with basic familiarity with Excel.
·         Willingness to work extremely hard to accomplish your goals.
Working Hours: Available full time.
Benefits and Perks
·         Starting salary depends on experience and abilities. Ongoing salary is determined by performance and attitude.
·         Full medical cover for you and your whole family!
Application
·         Candidates will be evaluated on a rolling basis (first to apply is first to be evaluated)

Finance Manager

Role Description
We have a robust finance department which seeks to scale its capacity in support of a high growth company. We therefore are bringing in a Finance Manager to oversee the day to day operations of the finance department and champion strong financial systems and processes.
Our key need from you is a great team spirit! The Finance team works together in supporting and collaborating with other departments to enable Penda’s vision.
Key Highlights
·         Work for a company that is on a mission to change healthcare across Africa!
·         Be a part of the finance team that delivers high quality management information.
·         Build effective and efficient financial systems and processes that support a fast-growing organization.
Responsibilities
·         Oversee the day to day operations of the finance department and ensure other teams are properly supported and enabled.
·         Develop an effective management reporting system that generates timely and accurate reports relevant for decision making. Maintain high data integrity.
·         Review and monitor performance versus the budget and reach out to teams to offer advice and guidance where need be.
·         Review and sign off on key reconciliations on Balance sheet items on a monthly basis and approve all adjustment journals in the ledgers.
·         Build strong internal control processes that enable safeguard of Penda’s Assets, revenue and resources.
·         Regularly review and ensure compliance with statutory and legal requirements and be up to date on any new regulations.
·         Always keep Penda updated on what’s happening in the finance department and offer cross-departmental support to other teams.
·         Be a great manager to your team, a great coach and train them to be superstars at their jobs. Help them grow into other roles including future personal growth plans.
·         Continuously identify possible areas of improvement within the department to improve on efficiency. Work with the IT team to roll out new technology when needed.
·         Take on big and small projects that will help Penda achieve its vision of being the most trusted healthcare provider in Africa.
We’re a fast growing company – get ready for anything!
Qualifications
·         Qualified Accountant with 3-5 years working as a Finance Manager.
·         Knowledge of Tax regulations.
·         A relevant degree from a reputable institution or the equivalent experience.
·         Person of high integrity.
·         Used ERP systems and has experience of new system implementation is an added advantage.
·         Advanced Excel and strong analytical skills.
Salary and Benefits
·         Working for a company that has a real chance to revolutionize the healthcare industry
·         Salary commensurate with experience
·         Medical cover for inpatient and outpatient for your whole family
·         Support to invest in your own growth (onsite mini-library of business books, budget for conference and training attendance)
·         Great benefits package – including “mandatory” hiking days and fruit salads at the office!
Application Process
·         Candidates will be evaluated on a rolling basis (first to apply is first to be evaluated)

Head of Learning & Development

Role Description
The Head of Learning and Development is the visionary leader for Penda’s development of our employees. This person will create and implement the strategy for ongoing human resource development at our Medical Centres and Support Office. A successful person in this role will enhance the patient experience by ensuring our Medical Centre staff are highly skilled and prepared for their roles. They will also ensure Penda remains the best healthcare company to work for in Kenya because staff across our organization are continually growing.
Role Highlights
·         Penda’s goal is to be the best employer in Kenya – work for a company that deeply cares about the growth and development of our employees.
·         Take on the biggest training challenge in any industry: Our teams require training in customer service, teamwork, and complex clinical skills in a rapidly changing healthcare environment.
·         Penda has ~300 employees and growing to more than 1000 by the end of 2020 – your impact in learning and development will be massive!
Responsibilities
Duties and responsibilities include, but are not limited to all duties listed below
·         Make Penda a great place to have on your CV!  People recognize that by working at Penda, you will acquire new skills and grow in your career.
·         Setup a world-class training infrastructure for Penda Medical Centre staff:
·         Collaborate with leaders across the organization to develop Penda-specific curricula and delivery mechanisms.
·         Work with QA teams to identify the impact of training and areas for improvement.
·         Ensure excellent execution of training activities:  Learners are scheduled in advance, logistics are smooth, sessions are engaging, continuous feedback is obtained and acted on.
·         Hire, mentor, and develop our internal training capacity: Leaders across the organization should be better managers, mentors, and teachers because you are on the team.
·         Ensure learning and development resources are directed toward the business objectives of the company: Engage with Penda’s broader business strategy to assess and address our most pressing training needs across the organization.
·         Be a great Teammate: Take feedback well, be open and honest about problems you are facing, take on conflict with your colleagues in a healthy way, and work hard to improve the system for your colleagues!
Qualifications
·         Bachelor’s degree is required, Master’s Degree in social sciences field is strongly preferred
·         8+ years in a training, HR, or development role in a corporate or start-up environment
·         Experience working with learners of widely different professional levels, from senior managers to junior staff.
·         Extraordinary ability to communicate openly and take on conflict in a healthy way: You need to teach everyone at the organization to do this well, so you need to be amazing at this!
·         Experience with hospitality and healthcare industries is an advantage.
Package
·         Starting base salary is dependent on experience and qualifications
·         Full medical cover for inpatient and outpatient for your whole family.
·         Stock option-based compensation is available
·         Great benefits package – including hiking days and fruit at the office!
How To Apply
·         Apply online on the career section of at our website www.pendahealth.com
·         Deadline for applications is June 30, 2019
·         Candidates will be evaluated on a rolling basis (first to apply is first to be evaluated)

Inventory Officer

Role Highlights
·         Manage our drug inventory worth over KES 100m annually and growing.
·         Help to improve the healthcare experience for families in Nairobi and soon much wider
·         Help understand our patient needs through the medical Centers and help Penda grow its patient numbers.
Role Description
The core of your job is to ensure that all Medical Centres have the Inventory drug supplies they need at any given time. If you nail your job, Penda will get better at stocking the right inventory at all times across all our medical centers. This translates to no stock-outs, increased staff, patient satisfaction, and bigger sales margins.
Responsibilities
·         Be able to handle all inventory in Penda. Take full responsibility for any inventory being handled at the Warehouse and medical centers. Know how each item of inventory is being used and consumed. Ensuring that Penda also has a good TAT for supplies being delivered at the Medical Centres.
·         Planning/ Tracking inventory movement. Sharing inventory levels reports once in a given week to ensure that  Penda management knows how much inventory level we are holding order to schedule what we need to purchase and be able to identify any additional inventory needed. Ensuring we are never out of stock in items.
·         Inventory Accuracy. Maintaining records of receipts, issuance of items that are going out of the warehouse and medical centers. Also, do accurate stock takes and spot check and maintain stock take and spot check records so as to ensure accuracy and completeness.
·         Proper Arrangement of inventory. Oversee that the arrangement of all inventory has been done in an orderly system within the warehouse so that the stock can be stored easily and retrieved whenever there is a requirement. Similarly, ensure that the stocks stay physically protected in the warehouse.
·         Order fulfillment. You will be tasked with preparing quarterly orders and monthly orders for inventory held on time and following through to delivery to the medical centers within an expected TAT of 95% within the set and agreed timelines.
·         Creativity and innovation. Devise new ways to ensure our supply chain processes works seamlessly.
·         Be a great teammate to everyone. Branches are happy and the supply chain department has a good relationship with other departments.
Who will be successful in this role?
·         You are super reliable and dependable
·         You are great at inventory management and planning and have an eye for detail
·         You are very organized. You have systems to keep track of all the small pieces
·         You are open and honest about everything, always! You are great at communicating often and clearly about your progress and about your failures
·         You are excellent at giving and receiving feedback and healthy conflict. At Penda, we love giving and receiving feedback because we believe it helps us grow
Qualifications
·         Available Full Time
·         1+ years of experience managing inventory.
·         College Diploma in Supply Chain Management
·         Minimum experience of 1 year supply chain operations
·         Good Knowledge of MS Office
·         Excellent written and oral communication skills
·         Excellent organization skills
·         High Integrity
·         Detail Oriented
·         Assertive
Package
·         Base Salary depends on qualifications and experience
·         Medical cover for inpatient and outpatient for your whole family
·         Competitive salary (including employee stock options)
·         Support to invest in your own growth (onsite mini-library of business books, budget for conferences and training attendance)
·         Great benefits package – including “mandatory” hiking days and fruit salads at the office!
·         Working for a company that has a real chance to revolutionize the healthcare industry

Network Lead

Role Description
This position is responsible for providing IT service and support to Penda Health employees. The role monitors and maintains the IT infrastructure of Penda Health ensuring it’s efficient and secure. We are looking for a Network Lead to maintain a reliable, secure and efficient IT network infrastructure within the best IT practices.
Role Highlights
·         Penda is the Kenya’s leading player in healthcare IT – be part of Kenya’s healthcare IT revolution at a fast-growing company.
·         Opportunity to be part of a team that will grow the best-run IT network in Healthcare from current size and design to a massive world class IT network as the company grows to 100 profitable medical centers.
·         Work in a senior role with lots of autonomy to address network challenges and continually improve our infrastructure while improving user experience and efficiencies.
·         Opportunity to work with awesome IT Superstars
·         Penda has got unique culture! You will Love it! Come experience it!
Responsibilities
Duties and responsibilities include, but are not limited to all duties listed below
·         Making Penda a Great place to work for all! By ensuring Smooth running of Network & Computer systems and ensuring reliable network run within best practices.
·         Be a great Teammate:  Take feedback well, be open and honest about problems you are facing, take on conflict with your colleagues in a healthy way, and work hard to improve the system for your colleagues!
·         Lead a team of smart IT professionals towards achieving Penda’s vision: Your team is happy and delivering in current roles and growing into future roles.
·         A Superstar in Project Management: Prepare Project plans and business cases while providing value as a team member in cross functional implementations.
·         IT Procurement and Vendor management Pro: In collaboration with procurement team, secure network products and services while ensuring close monitoring of SLAs, quality of IT services and equipment without compromising IT Standards.
·         Setup a world class IT Infrastructure to support Penda’s growth:  
o    To monitor the performance of the IT infrastructure, ensuring that there is link utilization visibility, traffic shaping and future capacity planning.
o    To manage the IT infrastructure security.
o    To maintain and implement effective IT infrastructure policies, standards, procedures and guidelines.
o    To research and recommend changes to the IT infrastructure architecture.
Qualifications
·         At least 4 years network lead/ admin experience, of which at least 1 year successfully.  managing others
·         Ability to Communicate, listen and analyze customer needs.
·         Excellent organizational, time management, written and verbal communication skills.
·         Bachelor’s Degree in Computer Science, IT or equivalent experience in workforce.
·         ITIL, CCNA, CEH certification will be an added advantage.
·         Experience/certification on Microsoft Azure and other cloud platforms.
·         Great team player with drive for results.
Package
·         Starting base salary is dependent on experience and qualifications.
·         Additional training and mentorship opportunities are available.
·         Full medical cover for inpatient and outpatient for your whole family.
·         High potential for career growth as Penda grows.
·         Stock option-based compensation is available.
·         Great benefits package – including hiking days and fruit at the office!
Hours
·         This role will be challenging and important.  There is a lot to do, so be prepared to work long hours.
How To Apply
·         Apply online on the career section of at our website www.pendahealth.com
·         Deadline for applications is June 24th, 2019
·         Candidates will be evaluated on a rolling basis (first to apply is first to be evaluated)

Receptionist

Role Description
We are searching for a receptionist who can make our patients feel comfortable and satisfied, AND manage all the front office operations without breaking a sweat.
Key Benefits
·         Learn all about marketing and health outreach
·         The chance to interact with people from all walks of life all day long
·         Lots of growth opportunities and promotions over time(We are a fast growing company)
Responsibilities
·         Provide patients with a delightful experience at Penda Health.
·         Keep track of all patient records and data – using paper and computer-based record systems.
·         Keep track of all cash and payment records. Issuing patients with accurate receipts every time.
·         Build a wonderful relationship with every team member at Penda to ensure that everyone is ready to help each other and that conflicts don’t linger.
·         Grow Penda’s patient numbers through proactive efforts in the community and through ensuring that patients are received to Penda in a positive way.
·         Build an open community at the clinic where everybody is ready to learn from each other’s feedback and that from our patients.
Qualifications
·         Basic Computer skills
·         Excellent communication skills fluent in Swahili and English.
·         Must have spent some time doing community-based projects/work or worked in customer service before.
Salary and Benefits
·         Starting base salary is dependent on experience and qualifications
·         Strong benefits package including full medical cover for inpatient and outpatient for your whole family
·         Lots of opportunities for growth over time
 Work Hours & Location
·         52 hours per week with 2 days off per week.
·         Our Medical Centres (Umoja, Kayole, Githurai 45, Embakasi, Huruma, Pipeline, Zimmerman, Kahawa West, Tassia, Githurai 44 and Kangemi,Alsoaps and Lucky summer and Sunton).
As we are growing fast and hire lots of clinical coordinators, we are accepting applications on a rolling basis. Candidates who apply earlier will be given priority.

Pharmacy Technician

Role Description
We are searching for Kenya’s smartest, most caring and responsible pharm techs who want to become amazing all-around evidence-based Pharm techs.
Role Highlights
·         Our vision is to offer the highest quality healthcare and the best patient experiences to everyone in Kenya, profitably. Come help us make it possible!
·         Fun environment with an uncommon culture – be a critical part of a high-functioning team!
·         Competitive salary with at least two days off per week!
Responsibilities
Offer amazing patient experience
·         Treat patients with empathy and understanding
·         Listen to patients and make them feel heard
·         Go above and beyond in meeting patients’ needs
Manage a complex formulary
·         Own the implementation of excellent drug stock management practices
·         Lead the order process from start to finish.
·         Be the expert on stock management in the branch even outside the drug store. Teach others the best practices you know.
Be an amazing teammate
·         Be an integral member of the whole medical centre team when it comes to providing an amazing patient experience.
·         Participate in  community outreach, and marketing Penda’s services
·         Your colleagues at your branch should love their jobs more because you are there
Qualifications
·         Diploma in Pharmaceutical Technology required (NOTE: must be registered with Pharmacy and Poison Board)
·         Minimum 1 year experience in health or community-related work
·         Ability to interact well with patients
·         Great team player with drive for results
·         General computer proficiency
Package
·         Starting base salary is dependent on experience and qualifications
·         Additional package for a superintendent
Hours
Our Medical Centres are open from 9:00 am-9:00 pm and you get at least 2 days off per week and one weekend off per month.
Application Process
As we are growing fast and hire lots of Pharm Techs, we are accepting applications on a rolling basis. Candidates who apply earlier will be given priority

Clinical Officer

Role Description
We are searching for Kenya’s smartest and most caring clinical officers who want to become amazing all-around evidence-based providers.
Key benefits of this position
·         Vision: To offer the highest quality healthcare and the best patient experience to everyone in Kenya profitably. Come help us make it possible!
·         Fun environment with an uncommon culture. You’ll see it at our interviews.
·         We take smart providers and turn them into great all-around providers.
Responsibilities
·         Treat patients with evidence based-medicine
·         Create phenomenal patient experiences
·         Increase our patient volumes
·         Continuously improve yourself
·         Be a great teammate and go above and beyond
·         Accurately enter data in our new high-quality Electronic Medical Records system
What’s our culture
Being a clinical officer at Penda Health includes a lot more than your usual job. You treat patients independently and make your own decisions, with the support of guidelines and clinical mentors. And, you will sterilize equipment, dispense drugs, do ANCs and well-baby visits, make follow up calls, etc. Your charts will be reviewed monthly; you must maintain excellent scores. You will complete online training to empower you to deliver great patient care.
Qualifications
·         At least 1 year of work experience after internship
·         Must have 1-year internship experience.
·         Registered with clinical officer’s council and have a valid practising license
Package
·         Starting base salary is dependent on experience and qualifications
·         Strong benefits package including full medical cover for inpatient and outpatient for your whole family.
·         Lots of growth opportunities over time – you can even become a branch manager!
Work Hours & Location
·         52 hours per week with 2 days off per week.
·         Our Medical Centres (Umoja, Kayole, Githurai 45, Embakasi, Huruma, Pipeline, Zimmerman, Kahawa West, Tassia, Githurai 44, Kangemi, Alsops and Lucky Summer)
As we are growing fast and hire lots of Clinical Officers, we are accepting applications on a rolling basis. Candidates who apply earlier will be given priority.

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