Client Relationship Job in Nairobi

Our client is looking for a client relationship manager who works closely with the sales team to manage relationships with clients.


Responsibilities
·         Building and maintaining relationships with clients and key personnel within customer companies.
·         Conducting business reviews to ensure clients are satisfied with their products and services.
·         Alerting the sales team to opportunities for further sales within key clients.
·         Letting customers know about other products the company offers.
·         Attending meetings with clients to build relationships with existing accounts.
·         Achieving client relationship targets and KPI’s as set by the Head of Sales.
·         Escalating and resolving areas of concern as raised by clients.
·         Carrying out client satisfaction surveys and reviews.
·         Updating the CRM and ensuring account managers are aware of changes within clients.
·         Passing leads to the sales team and following up on progress.
Qualifications
·         A Bachelors degree/ Diploma in Business Administration, Marketing or a related field.
·         Proven experience as a Client Relations Manager or Customer service.
·         Background in customer service; industry knowledge is a plus
·         Experience tracking relevant KPIs (e.g. customer satisfaction)
·         Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
·         A customer-oriented attitude
·         Excellent communication and negotiation skills
How to apply
If you meet the above requirements please apply by either uploading or updating your CV Here under the ‘Customer Service & Call Center’ category.
Please Note: Due to the large number of applications we get we are unable to contact all the applicants. If we haven’t contacted you in two weeks it means you application wasn’t successful. However, we will still retain your CV in our database and we will contact you if another suitable position comes up.

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