Vacancies in Safaricom, Nairobi, Kenya

Team Leader (Agribusiness)


Description
We are pleased to announce the following 2 year Contract Opportunity in the M-Agribusiness Department within the Enterprise Business Unit. In keeping with our current business needs, we are looking for persons who meets the criteria indicated below:
Detailed Description
Reporting directly to the Sales and Distribution Manager the job holder will be the main point of contact on Digi farm and matters in Region. The individual leads a team of Extension Officers, Telesales and Brand Ambassadors (on need basis).
Responsibilities
·         Work closely with Leadership to develop Agribusiness strategy and come up with an execution plan;
·         Develop a production manual for the different value chains the department is engaging in;
·         Manage the Performance and engagement of the extension officers on ground entire region by developing SMART Key Performance Indicators (KPIs) which should be reviewed on a regular basis in accordance to the Organizations’ policy;
·         Upskill the Agribusiness team in the region with the relevant extension trainings and ensure that they are properly updated on any changes;
·         Carry out periodic market intelligence and stay updated on competitor activities to gain insights on developing Agribusiness services;
·         Ensuring that grievances aired out by farmers through the Extension Officers, Depots and Telesales team are escalated and resolved to the satisfaction of the farmers;
·         Keeping track of what is happening at every depot in the region through extension officers.
·         Carry out periodic training for all stakeholders related to agriculture and communicate the same information to extension officers;
·         Keep track of monthly mystery shopping reports done at our depot outlets, farm inputs, Loan records, and ensure that all audit queries are resolved conclusively;
 Qualifications
·         Experience in Agronomy and extension work for different agricultural value chains.
·         At least a Degree or Diploma in Agronomy Agribusiness related field
·         2-3 years of work experience in Agriculture or related field
·         Knowledge of Safaricom products and services.
·         Experience in managing a team of extension officers
Additional information
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
·         An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
·         Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
·         Clearance certificate from a reputable Credit Reference Bureau (CRB)
·         University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
·         Copy of your National ID/Passport

Business Process Transformation Lead 

Description
We are pleased to announce the following vacancy for a Business Process Transformation Lead within the Financial Operations department.  In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Senior Manager – Financial Systems & Processes, the position holder will provide Lean Six Sigma expertise and closely work with Service Delivery teams to coach, mentor and deliver continuous improvement projects leading to improvement in Key Performance Indicators – NPS, Efficiency, Effectiveness, Revenue, Cost or any other business critical metrics
Responsibilities
·         Provide Lean Six Sigma expertise & knowledge to people leading Lean Six Sigma or continuous improvement projects
·         Conduct workshops and brainstorming sessions to proactively and reactively generate ideas – build & maintain Book of Opportunities for Finance division
·         Design, define, measure & report KPIs basis process requirements
·         Support maintaining L5 process documentation for every process (core responsibility lies with the Service Delivery teams)
·         Mentor and coach Lean Six Sigma project leads
·         Conduct Lean Six Sigma trainings
·         Establish benefit capture mechanism which is formal & auditable
·         Establish Lean Six Sigma certification roadmap for individuals with service delivery & functional teams
·         Manage & delivery on Stakeholder expectations
·         Establish & follow escalation process in case of deviation from the overall strategy & plan
·         Establish feedback mechanisms & improvement projects for external stakeholders like dealers, vendors etc.
·         Driving automation programs like macro based, robotics process automation, system changes etc.
Qualifications
·         Bachelor’s degree in a relevant discipline
·         Certified Six Sigma Black Belt with 6-8 years in driving continuous improvement and change management programs
·         Preferably 2-4 years in a finance / accounting company or work profile
·         Demonstrate proficiency in project management skills and competencies
·         Ability to critically analyse processes and systems for enhancement of efficiencies and effectiveness
·         Demonstrate analytical skills and ability to monitor and explain trends and variances
·         Ability to meet strict deadlines
·         Ability to relate well with both internal and external customers and work in teams
·         Leadership skills and ability to train others and enhance their skills and competencies
Additional information
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
·         An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
·         Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
·         Clearance certificate from a reputable Credit Reference Bureau (CRB)
·         University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
·         Copy of your National ID/Passport

Program Manager

Description
Department Description
Reporting to the Senior Manager PMO, the position holder will coordinate and manage the delivery of Complex Information, Communications and Technology solutions for Safaricom projects. This role will be responsible for kick off, execution, implementation and closure of Sprints, Projects and Programs.
Responsibilities
·         Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
·         Develop a detailed project plan to monitor and track progress
·         Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
·         Measure project performance using appropriate tools and techniques
·         Report and escalate to management as needed
·         Manage the relationship with the client and all stakeholders
·         Perform risk management to minimize project risks
·         Create and maintain comprehensive project documentation
·         Track project performance, specifically to analyze the successful completion of short and long-term goals
·         Meet budgetary objectives and make adjustments to project constraints based on financial analysis
Qualifications
·         Bachelor’s degree with a technical discipline or equivalent experience
·         5+ years of relevant work experience in technical program/project management in a consumer electronics environment
·         Experience defining projects, collecting requirements, writing detailed functional and test specifications, coordinating efforts to scope, schedule and deploy new features sets.
·         Experience analyzing cost/benefit of feature selection
·         Demonstrable experience in project management
·         Certification in project management e.g. PRINCE 2/ PMP/SCRUM.

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