NGO Jobs in Kenya - GreenLight Planet

Greenlight Planet is a multi-national, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.


Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 32 million people in more than 60 countries and have sold over 8 million products worldwide.
From the company’s wide range of trusted Sun King™ solar lamps and home energy systems, to its innovative distribution partnerships, to its EasyBuy™ pay-as-you-go consumer financing model, Greenlight Planet continuously strives to meet the evolving needs of the off-grid market.
Greenlight stays in touch with underserved consumers’ needs in part by operating its own direct-to-consumer sales network, including thousands of trusted sales agents (called as “Sun King Energy Officers”) in local communities across local communities. For Sun King Energy Officers, this is not only a good source of income and employment but also they become an important member of their community bring light and catering to local energy needs within their communities.
Today, with over 900 full-time employees in 11 countries, we remain continuously impressed at how each new team member contributes unique and innovative solutions to the global off-grid challenge, from new product designs, to innovative sales and distribution strategies, to setting up better collection mechanisms, to better training strategies, to more efficient logistical and after-sales service systems. We listen closely to each other to improve our products, our service, and ultimately, the lives of underserved consumers.

Training Manager

The Role
The EasyBuy Training Manager will work closely with the Sales team to ensure field staff has acquired the knowledge on processes and tools required for a proper execution of their work, through training, reminders and materials.
Responsibilities 
·         Planning and delivering training to Energy Officers and Field staff to ensure proper understanding of tools and processes
·         Sharing information on issues encountered in the field while using the tools
·         Organising customer experience audit
·         Supporting with ad-hoc projects related to field activities of EOs or field staff when required
·         Ensuring digital content deployment uptake and development
·         Monitoring and enforcing usage of training tracking app, setting targets for the field trainers and increase trainers performance and content quality based on automated feedback
·         Keeping up to date content material with weekly reviews
·         Mentoring and assisting field trainers on ways to improve communication and transferring knowledge
Qualifications / Requirements
·         Bachelor’s Degree
·         Diploma/Certificate in Sales and Marketing; Customer Service Management
·         4-years relevant work experience in a similar role is a requirement
Desired Characteristics
·         Excellent interpersonal skill
·         Clear and straight to the point communication skill with fluency in both written and spoken English and Swahili
·         Clear thinking/problem solving ability
·         Excellent attention to details
·         Excellent issue-tracking and resolution skill
·         able to handle multiple tasks at the same time without errors and mistakes.
How To Apply
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.
Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.
Greenlight Planet believes in equal opportunity for all people, everywhere. It is the reason we exist! So, regardless of your race, colour, religion, sex, marital status, sexual orientation, national origin, HIV/Aids status, disability or any other protected characteristic as established by law, we will accept your application and make a decision based on your suitability for the position.

Analyst (Process Excellence)

How Sun King EasyBuy Products Work
Sun King Energy Officers (or the Field Agents) are tasked to visit their communities and household (Door-to-Door) to demonstrate and sell Sun King EasyBuy Solar Products, every day. Customers can purchase a Sun King EasyBuy Solar Home Systems and other products from the Energy Officers, by making a small down-payment and agreeing to pay the remainder of the amount in installments over a pre-agreed period of time. Energy Officers are also responsible to ensure that the Customers make the payment to Greenlight Planet, using the multiple available avenues that Greenlight Planet makes available to them.
Customers make small, affordable periodic payments (at a standard daily rates established & pre-agreed for each product) to purchase light for a number of days. Their solar products will turn off automatically once the amount they have paid for, is exhausted until another recharge is done. Once the product is fully paid off, it is unlocked and customers can enjoy unlimited access to the product without any further payments. Area Business Manager is accountable for establishing and growing the channel of Energy Officers and ensure that the units are sold, the money.
The Role & Opportunity
The Analyst will have a leading role in helping to reshape critical business processes across the organization.
They will join at the ground floor of a new team with an ambitious agenda to deliver step change performance improvement across critical business functions like Sales, Operations, Training, Call Centres, HR, etc.  They will report to Senior Business Analyst, a former Consultant from a top tier global consulting firm. They will benefit from world class professional development opportunities and get unparalleled exposure across a leading global Solar Company delivering life changing products to customers across Africa and Asia.
Responsibilities
·         Business Process Analysis: Conduct analysis of existing business processes & systems through observation, interviews, data analysis, etc. Summarize and succinctly present findings to your supervisor and other leaders in Greenlight Planet
·         Process design, redesign and vetting: Work with your supervisor and project sponsors to design critical business processes that deliver increased revenue, reduce cost, or qualitative improvements like customer satisfaction. Design processes with strong controls and KPI measurement.
·         Pilot and/or lead scale implementation of new processes & systems: Work with project sponsors to prototype new processes or business improvements; project manage for successful implementation; collect data & feedback on performance; roll-out changes to all country operations.
·         Prepare client ready documentation: Prepare crisp and polished documentation of new systems including process documents, reporting dashboards [excel, looker, BI etc.] training materials, presentations etc.
·         Training: Conduct trainings with junior, and senior field and office based staff members transferring knowledge and excellent implementation of new processes
·         Field Visits: Conduct field visits with EB operations across East Africa
·         Any other business: Any other business as assigned by your supervisor
Qualifications
·         Top marks at a top 5 Regional or Globally recognized University with a degree in commerce, operations, engineering, sciences, education or other relevant discipline.
·         Advanced degree is welcome
·         2 years experience in an strategy or operational consulting role from a top regional or global consulting firm or business.
·         1 year experience in project management
·         1 year experience training teams
·         Highly analytical with high degree of competency in Excel/Google Sheets, BI software (Looker, Microsoft BI, Tableau) and other analytical tools [this will be tested, do not apply if you do not have these skills]
·         Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
·         Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills and presence of mind.
·         Track record of success in their role e.g. fast promotion, demonstrable experience in exceeding results in their role
·         Ambitious, works hard and works smart (efficiently) wants to supercharge their professional development
·         Excellent communication skills able to distill information and understand the way to communicate to different audiences to get results
·         Demonstrates humility
·         Passionate about working with rural, off-grid consumers and resolving their issues.
·         Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a values driven individual.
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.
The Perks
Greenlight Planet offers competitive compensation, annual performance reviews, weekly professional development chats, a fun, supportive work environment, free lunch, medical insurance, workplace accident scheme, and opportunities for continued professional career growth within a fast-growing global enterprise.
Greenlight Planet believes in equal opportunity for all people:  We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.

Marketing Communications Content Writer

The Role
We are looking for a talented content writer to join our Communications and PR team to enrich our internal and external communications through compelling blog posts, white papers, news articles, social media content, case studies, web content, new product launch communications and other types of marketing copy.
The ideal candidate would have some combination of journalistic, business writing and/or PR agency experience to be able to create impactful case studies, blog posts and news articles for national/ global media with equal adeptness. This position entails  a high degree of creativity, as well as the ability to use data-driven insights to write compelling  material. The right candidate is detail-oriented, with a consistent record of meeting tight deadlines.  Preference will be given to those with a strong writing portfolio, experience with business oriented writing, a minimum of a bachelor’s degree and relevant work experience.
Responsibilities 
·         Creating content that spans a variety of topics for a broad range of communications channels (website, blogs, articles, social updates, banners, case studies, guides, white papers, etc.)
·         Creating concise, eye-catching, and innovative headlines and body copy
·         Creating content for media-worthy stories, press releases and work with external parties (PR companies, media, journalists, etc.) to increase visibility around Greenlight Planet’s work and presence in global and regional media.
·         Researching, collating and disseminating case studies about Greenlight Planet’s distribution methods, agent and customer profiles for use in B2B pitch materials, channel market training and internal knowledge sharing purposes.
·         Building Greenlight Planet’s blog; identifing and creating stories that communicate Greenlight Planet’s expertise and establish thought leadership.
·         Managing content for the company’s website, corporate brochures and B2B focused materials such as pitch decks.
·         Creating content for partner facing communication materials such as: training guides, local and international press/PR, product launches, workshops and seminars.
·         Applying for relevant national and international awards for the company
·         Creating and curating persuasive, accurate content for B2B lead generation and lead nurturing e-mailers to a global audience of investors, potential partners and current partners.
·         Brainstorming and collaborating with the sales and marketing team for new ideas and strategies
·         Researching markets and industries to compare and create content that is innovative and original
·         Collaborating with campaign managers, creative team, and designers
Qualifications
·         Has sophisticated command of written English with a clear ability to oscillate between formal communication; a personable, casual tone of voice; and vibrant marketing-oriented language
·         Is able to work well with multiple stakeholders
·         Has strong people skills, an ability to elicit trust from others and work collaboratively with multiple stakeholders, taking input from graphic designers, sales and marketing leaders, and senior executives.
·         Has an entrepreneurial, innovative spirit; an ability to apply creativity in a practical way.
·         Is able to work autonomously and independently; this person will be expected to take input from many stakeholders but ultimately support the brand’s communication strategy with confidence.
·         Has at least 4 years of experience in a content writing role; dealing with content for a global company or organization with mass-market consumer products or services.
·         Can prioritize a varied workload and work well under pressure while adhering to strict deadlines.
·         Has a Bachelor’s degree in creative writing, journalism, English, or related field preferred
How To Apply
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.
Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.
Greenlight Planet believes in equal opportunity for all people, everywhere. It is the reason we exist! So, regardless of your race, colour, religion, sex, marital status, sexual orientation, national origin, HIV/Aids status, disability or any other protected characteristic as established by law, we will accept your application and make a decision based on your suitability for the position.

Business Process Analyst

The Role
Greenlight Planet is looking for a Business Analyst, Process Excellence who will have a leading role in helping to reshape critical business processes across the organization. They will join at the ground floor of a new team with an ambitious agenda to deliver step change performance improvement across critical business functions like Sales, Operations, Training, Call Centres, HR, etc.
Responsibilities
·         Process Improvement Methodology: Formulating process standards & improvement methodology and driving adoption across EasyBuy, delivering savings in costs, process cycle times reductions, and error rate reductions
·         Process Architecture: Developing a Processes Architecture detailing all the organizations Business Processes, their Process Flows, Procedures and Work Instructions
·         Business Process Analysis: Conducting analysis of existing business processes & systems through observation, interviews, data analysis, etc; Summarizing and succinctly presenting findings to your supervisor and other leaders in Greenlight Planet
·         Process design, redesign and vetting: Working with the supervisor and project sponsors to design critical business processes that deliver increased revenue, reduce cost, or qualitative improvements like customer satisfaction. Designing processes with strong controls and KPI measurement.
·         Piloting and/or leading scale implementation of new processes & systems: Working with project sponsors to prototype new processes or business improvements; project manage for successful implementation; collect data & feedback on performance; roll-out changes to all country operations.
·         Preparing client ready documentation of new systems including process documents, reporting dashboards [excel, looker, BI etc. training materials, presentations etc.
·         Training: Conduct trainings with junior, and senior field and office-based staff members transferring knowledge and excellent implementation of new processes
·         Conducting field visits with EB operations across East Africa
·         Any other business as assigned by your supervisor
Qualifications
·         Has a bachelor’s degree in Business, Commerce, Finance or other related field from a Regional or Globally Recognized University. An advanced degree is welcome
·         Has 2 years experience in a strategy or operational consulting role from a top regional or global consulting firm or business.
·         Has 1 year experience in project management
·         Has at least 1 year experience training teams
·         Is highly analytical with high degree of competency in Excel/Google Sheets, BI software (Looker, Microsoft BI, Tableau) and other analytical tools [this will be tested, do not apply if you do not have these skills]
·         Is a critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
·         Demonstrates an entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills and presence of mind.
·         Holds a track record of success in their role e.g. fast promotion, demonstrable experience in exceeding results in their role
·         Is ambitious, works hard and works smart (efficiently) wants to supercharge their professional development
·         Is fluent in English with advanced verbal and written communication skills. The ideal candidate is able to distil information and understand the way to communicate to different audiences to get results
·         Demonstrates humility
·         Is passionate about working with rural, off-grid consumers and resolving their issues.
·         Is driven by the social mission to provide energy to consumers and employment to rural communities.
·         Should be a value driven individual.
·         Has at least one year working experience in a high-pressure environment
How to Apply
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.
Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.
Greenlight Planet believes in equal opportunity for all people, everywhere. It is the reason we exist! So, regardless of your race, colour, religion, sex, marital status, sexual orientation, national origin, HIV/Aids status, disability or any other protected characteristic as established by law, we will accept your application and make a decision based on your suitability for the position.

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