Customer Service Officer Job in Nairobi, Kenya

Reporting To: Branch Business Manager

Overall Job Purpose
The Customer Service Officer will be responsible in offering excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention.
Responsibilities
·         To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
·         To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention.
·         To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
·         To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers.
·         To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.
Qualifications
·         A business related degree from a reputable institution
·         Minimum 2 years experience in the banking industry.
·         Banking product knowledge and procedures.
Key Competencies and Skills
·         Practical experiences in use of MS Office applications
·         Ability to work independently under strict deadlines.
·         Must have good interpersonal and communication skills.
·         Results oriented and problem solving skills.
·         Demonstrated good planning and organizational skills.
·         Must be a team player and have integrity

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