Recruitment by Olivado Kenya, Nairobi

Job Vacancy: General Admin and Customer Service Rep

Responsibilities
·         Answer and direct phone calls
·         Organize and schedule appointments
·         Plan meetings and take detailed minutes
·         Coordinating appointments and meetings and managing staff calendars and schedules.
·         Develop and maintain a filing system
·         Update and maintain office policies and procedures
·         Maintain contact lists
·         Provide general support to visitors
·         Act as the point of contact for internal and external stakeholders
·         Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
·         Manage large amounts of incoming calls
·         Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
·         Go the extra mile to engage customers
·         Communicate and coordinate with internal departments
Requirements
·         Proven experience as an administrative assistant or office admin assistant
·         Proficiency in MS Office
·         Excellent time management skills and the ability to prioritize work
·         Attention to detail and problem solving skills
·         Excellent written and verbal communication skills
·         Strong organizational skills with the ability to multi-task
·         High School Certificate; additional qualification as an Administrative assistant or Secretary will be a plus

Job Vacancy: Human Resources Officer
Job Summary: Maintains and enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
This position reports to the Finance Manager.
Job Description
·         Assist with recruitment, training and developing staff
·         Approving job descriptions and advertisements
·         Looking after the health, safety and welfare of all employees
·         Organizing staff training sessions and arrange staff onboarding/off boarding
·         Monitoring staff performance and attendance
·         Advising line managers and other employees on employment law and the employer’s own employment policies and procedures
·         Work with Compliance Manager to ensure that the organization adheres to all employment compliance requirements
·         Ensuring candidates have the right to work at the organization, ensuring all short-term employees and casuals have up to date contracts and that the organization is complying with all regulations
·         Assist with negotiating salaries, contracts, working conditions or redundancy packages in line with managers and external parties as required
·         Maintain and update job requirements and job descriptions for all positions as required.
·         Maintain employee records (attendance, leave schedules, contracts) according to policy and legal requirements.
·         Supporting the development and implementation of HR initiatives and systems
·         Support management (and external parties) in disciplinary and grievance issues
·         Maintain employee records (attendance, leave schedules) according to policy and legal requirements
·         Other general administrative duties as required
As a member of the Finance and Administration team you will also be expected to provide other support to the organization as required.
The above duties shall always be executed in a manner taking the company’s best interests and profitability into account.
Position requirements
·         Human Resources qualification, member of IHRM an advantage
·         More than three years’ experience in a HR role
·         An ability to work without supervision
·         Word and excel skills
Please send an updated CV and application to emma@olivado.com by 15th April 2019.

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