Recruitment by Moko Home, Nairobi, Kenya

Moko Home + Living is a growing company bursting with innovation, creativity and passion.  Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.  But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.


Join us in building the products, the brand and the network to put quality living within everyone’s reach.  Here’s what our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products · Attracted global investment to continue fuelling our growth and vision

Supported the growth of over 200 small furniture businesses across the country · Grown from a start-up to mid-sized company

Head of Manufacturing

What You’ll Do
Our Head of Manufacturing will take the reins of our growing production function. We’re looking for a self-driven and analytical leader with the ability to direct and grow our manufacturing team and systems.
You’ll be at the heart of the company and drive implementation of strategic production goals to meet and exceed customer expectations for product quality and cost. You’ll be excited about maximising efficiency, optimising production levels and driving operational excellence.
Responsibilities
Develop, implement and manage production systems
o    Make and update medium term plans for the manufacturing team in line with company strategy and proactively execute on these – e.g. anticipate when we need to add new production lines to meet sales forecasts and manage the expansion
o    Lead the most complex elements of system development and process improvement within the manufacturing team and between manufacturing and other teams in the company
o    Implement lean manufacturing best practices to continue driving us toward becoming a world-class manufacturing operation
Develop and lead a high performing team
o    Coach managers and supervisors to help them lead their teams more effectively
o    Define and adjust organizational structure of the manufacturing team as it quickly grows and changes
o    Lead development and implementation of improved trainings; identify and develop leadership and technical talent within the team
Continuous Improvement
o    Drive continuous improvement in all our manufacturing teams with goals of improving quality and reducing cost, making sure everyone is contributing to this agenda and improvements are identified and implemented quickly and effectively
o    Contribute to new product development in coordination with customer-facing teams
o    Own KPIs concerning product quality, production output, cost of goods, safety, facility quality, team satisfaction and development
Career Growth + Compensation
You’ll join the leadership team of one of East Africa’s most successful growth-stage companies, playing a key role in our development into a major enterprise.  You’ll learn first-hand how a thriving venture is operated, with opportunity to expand your skills and responsibilities as your team and our company grow.
We believe this distinct and rare experience is the most valuable benefit we offer new leaders who join our team.  In addition to this, you’ll earn a competitive salary and benefits package benchmarked against lean mid-sized companies.  You’ll also be awarded stock options, allowing you to participate in the value you create as a leader of our team.
Qualifications
o    You are a strong leader – you’ve demonstrated success leading a complex team including managing, motivating and developing other managers
o    You have a track record of implementing lean manufacturing best practices and driving significant improvements in a production setting
o    You are an adaptable professional who has drawn energy from working in an environment of rapid growth and change.
o    You thrive when you’re able to take initiative and do best in an environment where you are given high-level goals and  the freedom and authority to achieve them.
o    You are eager to take responsibility for a key team within our company and find the prospect of driving its rapid growth while improving results extremely motivating.
o    You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making.

Production Officer

What You’ll Do
Moko’s Production Officers help us bring joy to thousands of families by manufacturing world-class furniture.  You’ll lead a production team for a key product category, such as sofas, mattresses or foam cushions.  Production Officers are organized and driven team leaders who are eager to join us in building one of Africa’s largest furniture factories.
Responsibilities
Bring delight to our customers by making quality products, efficiently
o    Lead your team in meeting production targets while upholding high standards of quality and safety
o    Continuously improve on the workflow and floorplan of the team to bring continuous output and quality improvement
o    Ensure efficient management of raw material inventory, create effective tracking and forecasting systems and determine optimum stock and re-order levels
o    Collaborate with finance, sales and warehousing teams to meet and exceed customer expectations
o    Plan production scheduling to meet customer demand
o    Coordinate with maintenance team to maximize machine uptime and create effective maintenance schedules
o    Achieve consistent levels of high quality and support a culture of continuous improvement
Lead a high-performing production team
o    Provide continuous feedback and coaching; regularly review team members’ performance
o    Assist in the hiring and training of new team members
o    Achieve high compliance with health and safety standards and other best-practice policies and procedures
o    Create a highly motivated team with a culture of continuous improvement
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
o    Strong organizational and record keeping skills, including the ability to develop operational tools in Microsoft Excel
o    Strong management and leadership skills, including the ability to relate well with direct reports, customers and colleagues.
o    Strong attention to details and ability to deliver on assigned tasks with independence and little supervision
o    Candidates with at least 2 years’ experience supervising a team preferable
o    Strong professional references demonstrating professional accomplishment and trustworthiness
o    Knowledge of good manufacturing practices and lean manufacturing policies and procedures
o    Eagerness to join a young, quickly-growing organization and team
o    Technical background a plus

Production Officer - Sofa

What You’ll Do
Moko’s Production Officers help us bring joy to thousands of families by manufacturing world-class furniture.  You’ll lead a production team for a key product category, such as sofas, mattresses or foam cushions.  Production Officers are organized and driven team leaders who are eager to join us in building one of Africa’s largest furniture factories.
Responsibilities
Bring delight to our customers by making quality products, efficiently
o    Lead your team in meeting production targets while upholding high standards of quality and safety
o    Continuously improve on the workflow and floorplan of the team to bring continuous output and quality improvement
o    Ensure efficient management of raw material inventory, create effective tracking and forecasting systems and determine optimum stock and re-order levels
o    Collaborate with finance, sales and warehousing teams to meet and exceed customer expectations
o    Plan production scheduling to meet customer demand
o    Coordinate with maintenance team to maximize machine uptime and create effective maintenance schedules
o    Achieve consistent levels of high quality and support a culture of continuous improvement
Lead a high-performing production team
o    Provide continuous feedback and coaching; regularly review team members’ performance
o    Assist in the hiring and training of new team members
o    Achieve high compliance with health and safety standards and other best-practice policies and procedures
o    Create a highly motivated team with a culture of continuous improvement
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
o    Strong organizational and record keeping skills, including the ability to develop operational tools in Microsoft Excel
o    Strong management and leadership skills, including the ability to relate well with direct reports, customers and colleagues.
o    Strong attention to details and ability to deliver on assigned tasks with independence and little supervision
o    Candidates with at least 2 years’ experience supervising a team preferable
o    Strong professional references demonstrating professional accomplishment and trustworthiness
o    Knowledge of good manufacturing practices and lean manufacturing policies and procedures
o    Eagerness to join a young, quickly-growing organization and team
o    Technical background a plus

Head of Manufacturing

What You’ll Do
Our Head of Manufacturing will take the reins of our growing production function. We’re looking for a self-driven and analytical leader with the ability to direct and grow our manufacturing team and systems.
You’ll be at the heart of the company and drive implementation of strategic production goals to meet and exceed customer expectations for product quality and cost. You’ll be excited about maximising efficiency, optimising production levels and driving operational excellence.
Responsibilities
Develop, implement and manage production systems
o    Make and update medium term plans for the manufacturing team in line with company strategy and proactively execute on these – e.g. anticipate when we need to add new production lines to meet sales forecasts and manage the expansion
o    Lead the most complex elements of system development and process improvement within the manufacturing team and between manufacturing and other teams in the company
o    Implement lean manufacturing best practices to continue driving us toward becoming a world-class manufacturing operation
Develop and lead a high performing team
o    Coach managers and supervisors to help them lead their teams more effectively
o    Define and adjust organizational structure of the manufacturing team as it quickly grows and changes
o    Lead development and implementation of improved trainings; identify and develop leadership and technical talent within the team
Continuous Improvement
o    Drive continuous improvement in all our manufacturing teams with goals of improving quality and reducing cost, making sure everyone is contributing to this agenda and improvements are identified and implemented quickly and effectively
o    Contribute to new product development in coordination with customer-facing teams
o    Own KPIs concerning product quality, production output, cost of goods, safety, facility quality, team satisfaction and development
Career Growth + Compensation
You’ll join the leadership team of one of East Africa’s most successful growth-stage companies, playing a key role in our development into a major enterprise.  You’ll learn first-hand how a thriving venture is operated, with opportunity to expand your skills and responsibilities as your team and our company grow.
We believe this distinct and rare experience is the most valuable benefit we offer new leaders who join our team.  In addition to this, you’ll earn a competitive salary and benefits package benchmarked against lean mid-sized companies.  You’ll also be awarded stock options, allowing you to participate in the value you create as a leader of our team.
Qualifications
o    You are a strong leader – you’ve demonstrated success leading a complex team including managing, motivating and developing other managers
o    You have a track record of implementing lean manufacturing best practices and driving significant improvements in a production setting
o    You are an adaptable professional who has drawn energy from working in an environment of rapid growth and change.
o    You thrive when you’re able to take initiative and do best in an environment where you are given high-level goals and  the freedom and authority to achieve them.
o    You are eager to take responsibility for a key team within our company and find the prospect of driving its rapid growth while improving results extremely motivating.
o    You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making.

Specialist

What You’ll Do
The ideal Moko Specialist will be passionate about talking and listening to customers to understand their perspectives. They will be keen to create an entertaining experience for our customers and to come up with new ideas to continually improve that experience.
They are passionate about providing excellent customer service. They will also be organized and have great attention to details.
Responsibilities
o    Be the Moko Specialist at Moko’s showrooms and pop up stores
o    Assist customers to test Moko’s mattresses and sofas and create an engaging experience through sharing relevant and entertaining information about Moko’s story and products
o    Lead fun activities for parents and their children to engage them during Moko’s activities
o    Perform other duties related to the development and implementation of the Moko’s marketing activities
o    Conduct consumers’ research, gather and report feedback concerning Moko’s products
o    Provide new ideas about activities that Moko can conduct
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
o    You are a creative person who enjoys coming up and trying new ideas
o    You have a talent in communicating to people in a way that catches their attention
o    You have a talent to see things from customers’ perspective and tell a story that fascinates people
o    You have a passion for providing great customer service
o    You enjoy coming up with ideas on how to deal with any challenges arising from the field.
o    You are extremely organized, and you can ensure that all your responsibilities are done on time and targets are met
o    You thrive when you can take initiative and you are very self-motivated

Customer Engagement Officer

What You’ll Do
We’re looking to add customer-oriented, analytical people to our Customer Engagement team.  You’ll be motivated by building relationships with a portfolio of long-term customers – whether they are hustling in Gikomba or running a major supermarket.
You’ll take pride in keeping everyone’s accounts in order – making sure the dozens of clients you manage are fully stocked while keeping on top of their account payments.  Most importantly, you’ll be eager to take on more responsibility and grow your career as part of our team.
Responsibilities
Manage Client Accounts
o    Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
o    Manage customers’ payment schedule and ensure that customers adhere to credit limits
o    Build long-term relationships with clients and service recurring order needs
o    Provide all customer support required by the clients in your portfolio
Network Within the Industry and Identify New Clients
o    Build and grow relationships within the furniture manufacture industry
o    Use industry networks and other means to generate new leads on an on-going basis
o    Develop a strong understanding of competitors and competing products on the market
Present Products to Prospective Customers
o    Pursue leads, research prospects and make initial introductory calls
o    Make product presentations which show an in-depth understanding of our products and the client’s needs
o    Offer recommendations to your supervisor about creditworthiness of new customers
o    Close relationships and coordinate orders with our warehouse
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
o    A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
o    Extremely strong interpersonal skills and success developing productive professional relationships
o    A mature professional who can comfortably relate with business owners and senior purchasing managers
o    Strong analytical skills and attention to detail—ability to analyse customer statements and proactively identify and address issues with customer accounts
o    Proficient with Microsoft Word and Excel
o    Eager to join a quickly-growing organization and team

How to Apply

Please visit our website moko.co.ke/careers and apply through our online form,  Apply Here- All Positions

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