Hotel Jobs in Nairobi, Kenya – Ole Sereni


Barista

The Barista provides quality customer service and demonstrates knowledge of coffee products, equipment, and tea products. The barista has responsibility for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for making a difference to our customers by educating them about our premium coffees and teas
Qualifications
o    Skilled in preparing exceptional brewed coffee
o    Skilled in espresso brewing techniques
o    Certificate/Diploma / in hospitality or a vocational training in food & beverage
o    Previous experiences as a Barista in a high volume Coffee Shop
o    A good command of English
o    Proactive/ ability to anticipate guests need
o    Good memory
o    Friendly, efficient and speedy
o    Polite and patient
o    Sense of urgency
o    Eye for detail
o    Honesty and Integrity
o    Able to work as part of a team
Responsibilities
o    Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
o    Provide customers with product details, such as coffee blend or preparation descriptions
o    Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)
o    Ensure proper set-up of tables in assigned section.
o    Present menu the menu/drink as per the set standard and Inform customers of daily specials, answer questions about menu items, making recommendations upon request
o    Up-sell food & beverage items using suggestive selling techniques.
o    Take food and beverage orders from guests, post orders promptly in the point-of-sale
o    Check food and beverages for quality and presentation before serving to guest.
o    Deliver food and beverages from kitchen and bar to guests in a timely manner. Refill beverages as needed
o    Maintain clean service areas/side boards
o    Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service and take action to correct any problems. Respond promptly and courteously to any requests.
o    Prepare final bill, present check to guest, accept payment, process credit card charges or present change (if applicable).
o    Dealing with any minor guest complaint and keeping the supervisor informed of any guest complaints and comments.
o    To handle all guests without bias or prejudice
o    Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

How to Apply

Bartender

Restaurant Bartenders are responsible for positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner. At all times, bartenders are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.
Qualifications
o    Certificate/Diploma Bar keeping or training in food & beverage service
o    Previous experiences as Bartender in a busy bar.
o    Good drink mixing skills
o    Sense of urgency
o    Eye for detail
o    Good organisation skills, fast and efficient in the service of beverage
o    Excellent knowledge of all beverages, wine and cocktails
o    Calmness under pressure
o    Tact and diplomacy for dealing with difficult situations
Responsibilities
o    Receive and serve beverage orders to guests seated at the bar or from the bar order tickets posted by the restaurant servers.
o    Present menus to customers and answer questions about dishes and make recommendations.
o    Mix drinks, cocktails and other bar beverages as ordered and in compliance with company standards
o    Ensure consistent beverage preparation, presentation and quality
o    Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests, prepare inventory or as needed to replenish supplies.
o    Prepare garnishes for drinks.
o    Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
o    Responsible for the proper storage and safety of all the stocks in the bar
o    Responsible for the cleanliness and maintenance of the bar area including counters, sinks, shelves, chillier, fridges, bar floor, storage areas and all equipment and tools inside the bar.
o    Prepares Daily Bar Inventory, Inter-Transfer Report, Daily Breakage/Spoilage/Spillage Report and hand over the report to the Food & Beverage Controller
o    Maintains bar stock according to established par stock level and arranges requisitioned items according the appropriate storage condition of the specific wines and spirits.
o    Maintains adequate bar supplies such as napkins, straws, cocktail picks, etc., arranges them neatly in the assigned areas.
o    Conducts monthly inventory of the operating equipment in the bar in coordination with the Revenue Controller.
o    Report all equipment problems and bar maintenance issues to bar supervisor.
o    To participate in any training/development schemes required by management

How to Apply

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