Safaricom Jobs in Nairobi, Kenya

Cyber Security Head of Department

Description
 We are pleased to announce the following Head of Department – Cyber Security within the Corporate Security Division.  In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Chief Corporate Security Officer, the position holder will be responsible for all security elements within the Cyber Security Function, designing, implementing and managing sound Security controls in support of other Business Units.
The role holder will lead overall management of Safaricom’s Cyber Security Operations, which includes the following functions: Cyber Strategy & Secure By Design, Cyber Prevent & Defence Center, Managed Cyber Security Services and Cyber Security Governance Risk & Control.
Responsibilities
·         Ensure effective implementation of Security within the company, for the benefit of Strategic Business Units, ensuring that all risks are effectively managed or mitigated.
·         Identify and promote industry best practice for cyber security strategy, and security risk management for Safaricom.
·         Implementation, monitoring and management of security aspects of Network & IT infrastructure and applications including vulnerability assessments, penetration testing and resolutions on all technical systems.
·         On a regular basis, facilitate the development and review of security infrastructure, application, people and financial plans and policies in line with Divisional and Company objectives.
·         In collaboration with stakeholders, ensure adequate budget, resource and management focus on cyber security risks.
·         Develop and manage a team to provide timely and comprehensive support to projects and internal business users on issues relating to IT Security.
·         Development and analysis of relevant management reports on various key aspects of the section’s responsibilities
Qualifications
·         10+ years’ experience in a large IT environment with at least 5 years of which should be in a senior leadership position
·         Minimum of 5 years focused Cyber Security management experience
·         Deep technical understanding of security vulnerabilities and risks, as well as countermeasures and compensating controls
·         Subject Matter Expertise (SME) in at least three (3) of the following domains: platform security, network security, application security, data security, cloud security, database security, user access management or embedded device security
·         Expert knowledge in industry standard security frameworks such as ISO, GDPR, NIST, OWASP etc.
·         Experience leading incident response and forensics investigations
·         Executive level leadership, organizational, negotiation, communication and presentation skills required, including experience with customer and supplier contract negotiations
Additional information
·         As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
·         An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
·         Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
·         Clearance certificate from a reputable Credit Reference Bureau (CRB)
·         University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
·         Copy of your National ID/Passport

Evergreen Requisition Data Scientist

Description
An Evergreen Requisition is an advertisement for positions that Safaricom PLC hires for throughout the year. It is a way for Safaricom to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within the Safaricom family.
In addition to submitting your resume to an Evergreen Requisition, we encourage you to create a job search agent to be alerted when positions in your areas of interest become available. In the job search agent specify all the geographic locations you would consider. *
The Data scientist will lead the data science team to create value from Safaricom’s vast amount and variety of data using advance analytical and statistical methods and models to answer complex business questions. This will serve to aid in decision making, unlock new revenue opportunities and areas to create efficiency through deep insights. The role requires deployment of Artificial Intelligence driven by Safaricom’s data to create Machine learning models and solutions to deliver specific business relevant use cases.  Safaricom is investing heavily in big data and this will be a truly exciting role in view of the organizations unique data set and position in this region.
Responsibilities
·         Data mining using state-of-the-art methods
·         Selecting features, building and optimizing classifiers using machine learning techniques
·         Processing, cleansing, and verifying the integrity of data used for analysis
·         Collaborate with business units and engineering teams to understand and prioritize company needs and devise possible solutions based on business use cases
·         Create various machine learning-based tools or processes within the company, such as recommendation engines or automated lead scoring systems to drive revenue or create cost efficiencies
·         Create visualizations using state of the art visualization tools
·         Lead and manage data science team
Qualifications
·         BSC. or MS. in Computer Science, Statistics, Mathematics or equivalent practical experience
·         2 – 10 years data science working experience and with a leadership role.
·         Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests
·         Experience with common data science toolkits, such as R, Weka, NumPy, MatLab
·         Experience with data visualization tools, such as D3.js, GGplot
·         Experience with NoSQL databases, such as MongoDB, Cassandra, HBase
·         Good applied statistics skills, such as distributions, statistical testing, regression
·         Good scripting and programming skills
·         Good understanding of big data technologies like Hadoop
·         Strong communications and interpersonal skills and quick grasps to understand business problems

Systems Administrator

Description
We are pleased to announce the following vacancy within Digital IT department in the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Manager – Infrastructure and Cloud Planning, the position holder will be responsible for system planning, deployment, monitoring and administration of Linux, Windows, VMware, RHEV, Container Management, Openstack and storage systems.  This includes general system administration tasks, software and hardware installations, system configuration, backups, system monitoring, performance tuning, troubleshooting, skills transfer, internal customer management, configuration management and documentation.
Responsibilities
·         Administering, configuring and troubleshooting servers based on Linux, Windows, VMware, RHEV, OpenStack and Containerization.
·         Involved in automation of infrastructure at massive scale to support scaling of digital services.
·         Responsible for interfacing with application development teams to ensure applications fit within the infrastructure with scalability, reliability and security designed and implemented from the onset.
·         Analysis of server hardware and operating system software, enterprise storage systems based on IBM, EMC, HP and Cisco and Brocade SAN fabric. This will also include implementation of tactical service improvements, upgrades and system patching;
·         Liaise with internal users, hardware and software vendors and internal systems owners to fine tune systems hardware and software for all systems;
·         Operations of backup tools and testing of disk and data recovery;
·         Provide solutions on all business systems. Prompt restoration of lost data for the business;
·         Hardware and software assurance;
·         SLA and OLA management and adherence for incident management and request fulfilment processes.
·         Capacity planning for servers, storage and related component to ensure business needs are met within agreed OLAs.
·         Participation in feasibility studies and testing for new IT infrastructure components;
 Qualifications
·         Degree in computer science/Information Technology or Engineering ,
·         3+ years’ experience in infrastructure support in an environment with mixed Windows, Linux and UNIX server environment
·         Certification in vMware (VCP), Linux, Cloud and DevOps solutions.
·         Experience with Configuration Management tools e.g. Chef, Ansible, Puppet.
·         Good working knowledge of high availability environments with clustering and distributed storage technologies.
·         Experience with Container/PaaS orchestration/management platforms such as Kubernetes, Openshift, CloudFoundry and others.
·         Extensive knowledge of Enterprise Linux Server Operating Systems such as RHEL/ CentOS, Ubuntu.
·         Good understanding of System Administration Techniques – e.g. OS Performance, Windows, Virtualization, Linux enterprise, server hardware and storage.
·         Strong oral, written, interpersonal communication and leadership skills
·         Programming skills in preferably Python, Shell Scripting
·         Experience with managing the development life-cycle for agile software development projects;
·         Good understanding of build tools, CI/CD, Devops and Agile principles
·         Experience working in a multi tenancy environment.
·         Experience in documentation

Territory Account Executive

Brief Description
Reporting to the Regional Manager, the role holder will meet overall NPS, revenue and acquisition targets for the assigned territory and work with Safaricom Business Partners to retain, develop, manage and expand the customer base and grow revenues.
Responsibilities
·         Development of plans to achieve set billed revenue targets in the territory;
·         Increase product and Business solutions penetration through cross sell to named accounts, in assigned territory;
·         Ensure revenue growth by growing ARPA in the accounts through up sell;
·         Achieve the set NPS targets for the Accounts in the territory;
·         Ensure achievement of set churn targets for assigned accounts ;
·         Develop strong relationships with customers at CxO to maintain ongoing revenue stream;
·         Ensure all accounts are managed through well thought out Account Development Plans;
 Qualifications
·         Minimum 1 years ’experience in selling to the SME market
·         Diploma in Business Administration/Bachelor of Commerce degree from a recognized university;
·         Solid understanding of the Enterprise market, trends and technology as well as sound knowledge of the Nairobi region market;
·         Experience in managing indirect channel in a telecoms environment is an added advantage;
·         Strong business Acumen;
·         Team player with pleasant outgoing personality & resilience;
·         Good communication and interpersonal skills;
·         Proactive, confident, energetic & with ability to work under pressure.
Additional Details
·         As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.
·         An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field;
·         Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document;
·         Clearance certificate from a reputable Credit Reference Bureau (CRB);
·         University Degree Certificate/ Letter of completion from University in case you have not received your degree certificate;
·         National ID/Passport.

Software Developer (Persons With Disability)

The Software Developer is responsible developing industrial strength software solutions and have a track record that proves your skills. We are not particular about the programming languages you have mastered, but interested in individuals, who understand programming and strive towards developing great products. In addition, we expect our software engineering team to develop their own ideas and create viable solutions.
Responsibilities
·         Develop software products
·         Work in a larger engineering team tasked to develop new products for Safaricom
·         Create new ideas and demonstrate them in code
·         Work with product managers and external parties in a team
·         Ensure delivery timelines
Qualifications
·         BS or MS in computer science or equivalent practical experience
·         At least 2-3 years of coding experience in a non-university setting.
·         Experience with mobile app development
·         Proficient in various programming languages and frameworks, such as C, C++, Java, Ruby, Python and Django, Ruby on Rails, etc.
·         Android or iOS experience

Senior Officer

Brief Description
Reporting to the Senior Manager – Distribution & Customer Fulfillment, will be responsible for generating revenue and management of all company’s stocks, devices and assets from the main warehouses to the various Dealers, Retail centers and Ministores in the assigned region, ensuring End to End customers fulfilments. Managing relationships and performance of Contracted Service providers/Dealers as well as Planning & scheduling of On-time delivery of both Dealer, Retail and Ministores orders within the SLAs. Developing tools for Data collection, insights from reports to enhance customer experience. Developing and implementing optimization initiatives for efficiencies and cost management. Driving fuller utilization of ERP systems for Safaricom & service providers staff to drive speed through self-service and thus better time to market. Works as liaison with all external and internal parties in the Distribution supply chain touch points to drive Net Promoter Score.
Responsibilities
·         End to end management of orders to ensure reduced lead-times to customers.
·         Ensure 100% management of systems and process /procedures being managed for dealer and Retail related activities.
·         Provide advisory services to dealers in terms of ministore staff recruitment to reduce Staff turnover in the region.
·         Work with Dealer managers to ensure accurate and timely processing of stock orders to ensure that there is no stock out of the products in the region.
·         Effective support to the dealer management team, Retail and Regional operations in terms of managing the quality of service provided by the ministore personnel and 3PL to ensure compliance to contractual agreement requirements
·         Work with Safaricom Business Channel Partners to develop, manage and expand the customer base and grow revenues.
·         Ensure that only Authorized staff collects orders from regional ministores.
·         Follow up with all ministores to ensure that orders are issued as ordered by dealers and the order collection report is shared by close of business.
·         Manage fraud risk and optimize dealer’s credit usage.
·         Ensure that stock placed in wrong warehouses, are received back in the system through RMAs and re-allocated to different dealers.
·         Proactively attend to customer issues i.e.  Dealers, Retail & Agents and close the issues  in CRM  within SLA to ensure excellent CDI
·         Embed CXX process in Distribution & Customer fulfillment
·         Support effective and efficient management of stocking levels and stock management practices at the Retail centers & minis stores to ensure the achievement of distribution objectives.
·         Effective implementation of distribution strategy in the network to achieve on-time availability of stocks and support sales within assigned region.
·         Identify Inventory variances while processing orders and transfer missing stock to the LOST sub-inventory in Oracle.
·         Effectively Train Ministore staff and manage resources allocated.
·         Manage performance of the mini store personnel & 3PL
·         Undertake quarterly mini store & Retail visits in the region to ensure that inventory & distribution standards are met
·         Developing KPI’s that reflect 3PL (the third party logistics provider) performance and developing future strategies for both warehousing and distribution.
 Qualifications
·         Business Degree holder (Business management, IT or equivalent)
·         5 years working experience in Customer service environment & Distribution & Customer Fulfillment Environment.
·         Certificate in CIPS Level 5/ Diploma in Purchasing and Supplies Management – Must be a Certified member of CIPS
·         Knowledge / Certification in APICS will be an added advantage
·         Excellent knowledge of Safaricom products and services
·         Excellent knowledge of Distribution & Customer Fulfillment and procedures
·         Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
·         Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
·         Excellent Analytical Skills
·         Excellent interpersonal skills
·         Good decision-making skills
Additional information
·         As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
·         An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
·         Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
·         Clearance certificate from a reputable Credit Reference Bureau (CRB)
·         University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
·         Copy of your National ID/Passport

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