Group Leader / Tour Leader Job in Kenya

Peak DMC East Africa

Group Leader / Tour Leader
Position Purpose: To ensure the overall successful operation of each trip as detailed by PEAK DMC management with particular reference to the health, safety and enjoyment of the group members.
Qualification and Experience
·         Diploma or equivalent in tour guiding/operations from a recognized institution
·         Level 2 Senior First Aid Certificate (must be completed prior to commencement)
·         Demonstrated experience working and developing rapport with, a broad range of individuals and groups
·         Passion for travel in the PEAK Adventure Group style and travel experience in the areas of PEAK DMC operations
·         Basic computer skills including email, word and excel
·         Excellent English language skills
Other Skills and Attributes
·         An understanding of and commitment to PEAK DMC’s Responsible Travel philosophy
·         High standards of customer service
·         Sound leadership skills
·         Ability to work independently and problem solve
·         Excellent organisational skills
·         Experience in budgeting and handling large sums of money
·         An ability to communicate with people from varied cultures and backgrounds
·         To be physically fit and healthy to withstand the combination of long hours, and often mentally and physically challenging conditions
·         Sense of humour.
Other Requirements
·         Current passport
·         Tourism license
·         Consent for a criminal records check and medical examination
Accountabilities
Annual Operational Accountabilities
·         To consistently deliver a high level of Customer Service and Passenger Satisfaction.
·         To run all trips to Budget in accordance with PEAK DMC accounting procedures.
·         To run trips in adherence to PEAK DMC Itineraries Guidelines and policies and company values
·         To carry out administrative requirements in a thorough and timely manner.
Benchmark Measure
·         Passenger feedback.
·         Monthly report from accounts dept.
Passenger feedback and reporting from RT Co-ordinator, OM, Sales Staff, etc.
Complaint letters from travelers and agents.
No of incidents resulting from trips led.
OM reports and reviews – feedback from associated departments eg; accounts.
Annual Project Accountabilities OR Performance Pay Goals
To consistently deliver a high level of Customer Service and Passenger Satisfaction.
Measures & Targets
·         Day to day leading in an organised and professional manner.
·         To continually update and increase local knowledge of region/s by actively researching information in books, magazines, internet and interaction with local communities.
·         To research and produce articles and interest sheets to add to the PEAK DMC Leaders Website “data bank”.
·         To provide regular briefings to passengers.
·         Actively assist travelers when problems occur.
·         Take into account needs of individuals as well as the group.
To run all trips to Budget in accordance with PEAK DMC accounting procedures.
Measures & Targets
·         Provide accurate emailed accounts within 2 days of a trip finishing.
·         Keep up to date with most recent costings.
·         Keep additional costs (e.g. office) to a minimum where possible.
To run trips in adherence to PEAK DMC Itineraries Guidelines, Policies and Company Values.
Measures & Targets
·         To be aware of current PEAK DMC Policy and Guidelines relevant to leading and to act within these at all times.
·         To develop and maintain good working relationships and communication with local operators, fellow leaders and PEAK DMC management.
·         To uphold and promote Responsible Travel practices and adherence to Company Values by acting as a role model to other leaders and travelers by demonstrating respect for local people, customs and environments.
·         Initiating and/or participating in RT projects.
·         To ensure the safety and wellbeing of PEAK DMC travelers by leading trips in accordance with PEAK DMC’s Safety policy.
·         Be mindful of the safety of travelers at all times and to take preventative measures to ensure your own safety as well as that of your group members.
·         To facilitate interaction with local communities by initiating activities that bring travelers into contact with local communities, e.g. market visits
·         To develop language skills in order to act as an interpreter / “go-between”.
·         To ensure group members also adhere to PEAK DMC Policy and Guidelines wherever relevant and to act upon behavior that contravene these.
To carry out administrative requirements in a thorough and timely manner.
Measures & Targets
·         Administrative requirements include; loading passenger insurance and next of kin details onto the web, bookings, trip reports, etc.,
·         To communicate with PEAK DMC Office staff, management and fellow leaders in a regular and timely manner.
If you meet the above qualifications Send your applications to irene.omune@peakdmc.com
Applications will be accepted up to 23/03/2019.

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