Vacancies in Betin Kenya

Position: IT Technician
Reporting to: ICT Manager
Location: Nairobi but he/she will be required to travel upcountry
Salary: 45,000.00
Contract duration: 6 months (renewable based on performance)
Probation period: 3 months
·         Install, configure, update and maintain computer hardware operating systems and applications.
·         Monitor and maintain computer systems, self-service machines and networks, both in the office and Betin shops.
·         Talk staff/shop agents through a series of actions, either face to face or over the telephone or by remote assistance to help set up systems or resolve issues.
·         Troubleshoot system and network problems and diagnose and solve hardware/software faults.
·         Provide support, including update when needed and follow procedural documentation.
·         Set up new user’s accounts and profiles and deal with password issues.
·         Making sure that only allowed software is installed.
·         Add value to tickets before escalating to higher technical departments/ Third Parties.
·         Work continuously on a task until completion (or referral to Third Parties, if appropriate).
·         Manage and keep record of all IT company assets.
·         Provide support via remote assistance tools to direct Betin shops and frenchises.
·         Monitor the Company’s IT Infrastructure and proactively escalate to other IT Teams and/or Third Parties.
·         This is a varying shift position. You will be expected to work shifts occurring at varying times of the day, varying days of the week according to the local labour law provisions.
·         Perform any other duty that may be assigned from time to time.
Desired Skills and Experience:
·         A minimum 3 years’ experience in an IT support environment.
·         A valid driving license and “clean” driving record.
·         Experience in troubleshooting Internet Connectivity (WAN and VPN)
·         Ability to communicate with IT users & all levels of business
·         Experience with an online gaming company is a plus, but not essential
·         Applied learning
·         Aligning Performance for Success
·         Working in a successful team
·         Planning and Organizing
Technical / Professional Knowledge and Skills
·         Develop technical requirements
·         Maintain equipment/software inventory
·         Apply problem solving techniques
·         Administration of Microsoft Active Directory, Account users and e-mailboxes
·         Knowledge of Windows and Linux Desktop OS
·         Knowledge of Microsoft Office Suite
·         Knowledge of networking concepts
·         Strong analytical troubleshooting skills for IT
·         Good awareness of IT data security standards
·         PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
·         Client PC connectivity – ethernet, TCP/IP and VPN

Business Acquisition Executive
Location: Head Quarters but with possible travels
Salary: 40,000 – 45,000 KES
Contract duration: 6 months (Renewable based on performance)
Probation period: 3 months
·         Provide first level contact for Agents’ applications.
·         Ensure to have clear understanding of all Betin products and platforms.
·         Ensure to have clear understanding of the Betin Agent Business Model.
·         Ensure to have clear understanding of the Agents’ commission structure.
·         Ensure to have clear understanding of what is required from the Agents as initial investment and requirements.
·         Preserve and grow your knowledge of help desk procedures, products and services.
·         Follow up on agents’ applications, incoming calls and call backs ensuring that they provide all necessary information to qualify for a visit.
·         Liaise with the Agent Recruitment Officers by sharing all complete and incomplete applications.
·         Cooperate with Agent Recruitment Officers by taking through the business presentation walk-in Agents.
·         Properly escalate unresolved queries to the next level of support.
·         Provide excellent customer service and exceed agents’ expectations.
·         Ensure proper recording, documentation and closure of applications.
·         Report to senior manager accurately and according to provided guidelines.
·         Recommended procedure modifications or improvements.
·         Ensure to be actively involved in the recruitment and training of new team members.
·         Coach and lead all new members of staff and ensure they have a clear understanding of the team’s and individual objectives.
·         Monitor all team members’ performances through an official appraisal process.
·         Deal with under performances through the support of our HR department.
·         To maintain confidentiality at all times in accordance with company policy, data protection and privacy legislation.
·         Perform any other duty that may be assigned from time to time.
Knowledge, Skill Set & Qualifications:
·         Proven working experience in providing help desk support
·         Excellent people and sales skills and ability to work with people from diverse backgrounds.
·         Diploma / bachelor’s Degree in sales & Marketing
·         Must have clear understanding of online gaming products and platforms; gaming bonuses and promotions.
·         Excellent verbal, written and interpersonal communication skills.
·         Excellent organization skills.
·         Ability to multitask and successfully operate in a fast paced, team environment.
·         Must adapt well to change and successfully set and adjust priorities as needed.
·         Must be proficient with Microsoft Office (intermediate Word, basic Excel).
Interested candidates to apply to quoting the position as the subject by Monday 5th November 2018.

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