Recruitment by Safaricom, Nairobi, Kenya

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Infrastructure & Products

Responsibilities
Growing 4G Wholesale Business 
·         Track and monitor on a daily, monthly and quarterly basis revenue growth against set budgetary targets
·         Develop a well thought out wholesale commercial mode framework that ensures regulatory compliance while optimizing wholesale opportunities for the business.
·         Develop effective business case that clearly justify investment potential for new infrastructure opportunities
·         Monitor and track product pricing both locally and international for similar infrastructure products
·         Minimize revenue leakage due to under-reporting and incomplete recognition of revenue
·         Identify and implement 2 new 4G revenue opportunities every year that contribute to 10% of revenue within 12 months
Growing Fibre Wholesale Business  
·         Track and monitor on a daily, monthly and quarterly basis revenue growth against set budgetary targets
·         Develop a well thought out wholesale commercial mode framework that ensures regulatory compliance while optimizing wholesale opportunities for the business.
·         Develop effective business case that clearly justify investment potential for new fibre opportunities
·         Monitor and track product pricing both locally and international for similar fibre products
·         Minimize revenue leakage due to under-reporting and incomplete recognition of revenue
·         Identify and implement 2 new fibre revenue opportunities every year that contribute to 10% of revenue within 12 months
Growing Tower Business  
·         Track and monitor on a daily, monthly and quarterly basis revenue growth against set budgetary targets
·         Develop a well thought out wholesale commercial mode framework that ensures regulatory compliance while optimizing Tower opportunities for the business.
·         Develop effective business case that clearly justify investment potential for new infrastructure opportunities
·         Monitor and track product pricing both locally and international for similar Tower products
·         Minimize revenue leakage due to under-reporting and incomplete
Qualifications
·         A graduate with 3-5 years Telecoms industry experience
·         Able to take a holistic view of the business.
·         Able to develop strong analytical framework to aid in swift and objective decision making
·         Team management skills.
·         Have strong business acumen and highly developed commercial experience
·         Experience in strategic decision making
·         Highly developed interpersonal and communication skills
·         High level experience and skills working with stakeholders
How to Apply

Account Relationship

We are pleased to announce the following vacancy in the Large Enterprise and Public Sales department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Sector Manager, the Account Relationship Manager will be responsible for Strategic Accounts (TML-Target Market List) within the Public Sector and NGOs vertical; to drive and achieve revenue targets through solution selling and segment propositions.
Responsibilities
Customer Acquisition And Revenue Growth
·         Identify growth prospects (New/Up-sell/Cross-Sell) within the TML;
·         Drive identification and adoption of relevant segment propositions;
·         Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management;
·         Proactive Relationship performance management and tracking;
·         Grow Solution Sales within Public Sector and NGOs TML; through acquisition and penetration;
·         Provide thought leadership and Insights from customer engagements within the Public sector and NGOs Vertical.
Relationship & Baseline Retention
·         Develop and execute customer ring fencing strategies in Public sector and NGOs Vertical;
·         Stimulate existing prepositions within Public sector and NGOs Vertical;
·         Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term Public sector and NGOs objectives;
·         Churn Management in Public sector and NGOs Vertical;
·         Contract Management: Follow up on all existing contracts & renewal;
·         Provide insight into the refinement of customer journey processes;
·         Timely response to customer correspondence (not later than 24 Hrs.);
·         Flag potential escalations timeously.
Relationship Account Development Planning
·         Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan;
·         Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).
Qualifications
·         Degree in Commerce/ ICT or a business related;
·         Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment, preferably in an ISP;
·         Knowledge/ Work experience in ICT working with public NGOs, Civil society, and Agribusiness firms will be an added advantage;
·         Strong relationship building skills, preferably from a major blue chip company;
·         Ability to deliver results and meet and surpass targets;
·         New business development skills;
·         Be commercially savvy with a deep understanding and demonstration of solution selling.
How to Apply

Non-Functional – Quality Assurance

Reporting to the Manager – Non-Functional Testing, the position holder will execute the strategy and frameworks in Software non-functional testing and ensure solutions delivered to the customers meet the required standards for quality. He/ she is responsible for ensuring that products delivered to production are stable and security-proof to guarantee availability. 
Responsibilities
·         Test planning, design, execution of non-functional testing (performance, load, stress, usability testing), result analysis and reporting.
·         Adopt creativity to achieve higher levels of competency and efficiency through adoption of fit for future technologies.
·         Execute non functional testing within the planned schedules to ensure ontime delivery of products
·         Responsible for planning, monitoring and implementing controls in non fuctional testing activities
·         Define suitable metrics for measuring nonfunctional test progress and evaluation of the quality of the testing process and products
·         Responsible for implementation and management of  fully functional test environments ensuring stability of all test environments including subsequent upgrades and modernizations on these environments
·         Accountable for maintenance of tools for non-functional testing (load and performance, security, usability etc)
·         E2E Accountability for GDR testing and ensuring working business continuity plans are in place for all solutions
·         Lead programs to measure, analyze, monitor, manage, and optimize performance and scalability of our current applications and systems.
·         Responsible for reviewing, reporting and making data driven decisions around performance issues or bottlenecks.
·         Review uncovered application bottlenecks and facilitate resolution with development, Infrastructure and security teams to ensure no defects in regards to quality attributes escape to production
Qualifications
·         Bachelor of Science Computer Science, IT, Computer Engineering or Software Development or related subject
·         3  years + experience in software design, development or non-functional testing in a busy IT environment
·         Experience in at least one programming language
·         Experience in use of performance and other non-functional testing automated tools – Load runner, J-meter etc
·         Hands-on QA experience with proven analytical and testing skills – Experience in developing test strategies, test plans, test scenarios and test cases
·         Knowledge of automated testing frameworks
·         Experience with metric gathering, report generation and analysis of testing results 
·         Ability to show creativity and initiative to improve solution test coverage and effectiveness
·         Strong risk identification, assessment and mitigation planning skills
·         Motivated self-starter, with a high capacity for rapid learning and meticulous attention to detail
·         ISTQB Certification is a plus
How to Apply

Operations Quality Assurance

Reporting to the QA- Functional Testing Lead, the position holder will be responsible for implementing governance around quality assurance processes, set up quality gates and assessing the maturity of QA organization. He /she will also enforce adherence to QA processes with constant assessment and reporting.
He / she will also be accountable for implementation of test environment management strategy and ensure availability of test environments. He / she is also accountable for test resources management and ensuring that these are available within stipulated timelines and SLAs
Responsibilities
·         Implement and lead quality assurance center of excellence
·         Responsible for defining testing schedules, policies and enforce adherence
·         Adopt creativity to achieve higher levels of competency and efficiency through adoption of fit for future technologies.
·         Accountable for implementation and management of  fully functional test environments for all IT systems ensuring stability of all test environments including subsequent upgrades and modernizations on these environments
·         Accountable for administration and maintenance of test management tools (e.g ALM); ensuring proper use of all test tools
·         Define suitable metrics for measuring the quality of executing QA processes and validation of quality of all releases and reporting
·         Accountable for setting up quality gates and ensuring that all products & solutions are comprehensively checked and passed through all the gates before go-live
·         Accountability for test resources management including building of tools to manage the test resources and build a process around the management of test resources
·         Test data management automation and ensure test data availability within stipulated timelines
Qualifications
·         Bachelor of Science Computer Science, Computer Engineering or Software Development or related subject
·         3  years + experience in quality assurance in a busy IT environment
·         At least 2 years in system administration
·         Experience in any programming language e.g java, python, groovy etc
·         Strong understanding of maturity models for quality assurance
·         Experience with analysis and report generation and presentation
·         ISTQB Certification is a plus
How to Apply
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