Recruitment by Cellulant Kenya

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Data Engineer
Cellulant is the leading one-stop digital payments company in Africa, for Africa by Africans; providing the glue connecting everyone to everything, every day.
To do this we are looking for qualified, passionate, dynamic and vibrant people to drive our strategy and agenda.
Job Summary:
·         Develop and support current and future Cellulant Enterprise Systems (e.g. Oracle Data Warehouse, Oracle Business intelligence, NetSuite ERP, TribeHR and eHorizon Payroll).
·         Work with other departments within the company to identify requirements and develop solutions (database design, scripts/ETL/ELT, workflows and user/data interfaces).
·         Configure and/or customize the Enterprise Systems to meet business requirements using various database and software tools.
·         Assist in presentations of system functionality to new users and departments.
·         Enhance and create user and system documentation as needed.
Reports To: Group Lead Enterprise Systems Analyst.
Responsibilities:
A. Enterprise System Operations
·         Migrate all current standard and ad hoc transaction data scripts from HUB to the DWH considering the scripts’ functions and access rules.
·         Setup, maintain and modify reports/queries on an as-needed basis.
·         Periodically validate data and data scripts and critical reports in the Enterprise Systems to ensure data accuracy as the data applied has an impact on the integrity of the company.
·         Provide guidance to various analysis/reporting teams on the best data extraction/reporting practises (knowledge sharing).
·         Provide input in the design & implementation phases of various internal transaction processing systems to ensure they adequately support transactional reporting requirements.
·         Design and develop front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
·         Map business information needs to the software and /or database components;
·         Perform data modelling to analyse and specify data structures within an application system;
·         Coding of all ETL and analytics processes used within the BI systems;
·         Provide input on design approach, performance and base functionality improvements for various procedures and applications
·         Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications;
·         Formalize test plans and implement troubleshooting procedures;
·         Applying software patches as necessary;
B. Enterprise Systems Administration
·         Manage and support security implementations;
·         User administration in all Systems
·         Managing billing factors in NetSuite
·         Configuring scripts, triggers, schedules to meet user requirements in the various systems
C. Enterprise System Uptime
·         Continuous system monitoring to proactively identify and resolve any system issues.
·         Troubleshooting database connectivity issues;
·         Maintain/coordinate back-up and restore the ETL and reports repositories and other Systems binaries and source codes;
·         Work with the TechOps teams to resolve issues identified and escalated during daily operations;
·         Perform root-cause analysis for recurring incidents;
Qualifications
·         Degree in Computer Science, Statistics, Mathematics or another technical-related field;
·         Oracle Certified Developer;
·         Certification in RDBMS;
·         3 years development experience with development tools e.g. Java;
·         3 years development experience with low level programming C++, C.;
·         3 years’ experience RDMS preferably Oracle, MS SQL Server;
·         3 years’ experience in data warehousing, business analysis, knowledge in Business Systems modelling and data retrieval;
·         Experience with Big Data Technologies (Hadoop, Hive, Hbase, Pig, Spark, etc.)
·         Python/R/Spark Data Mining experience will be an added advantage;
·         Systems Analysis and Solutions Architecting;
·         Programming and Systems Development;
·         SQL & Oracle database management;
·         Data Quality & Cleansing experience;
·         Advanced Unix scripting and user skills;
·         Experience in processes and procedures management;
·         Communication, interpersonal skills and attention to detail.
Send your CV in PDF, email subject: Service Assurance Manager to jobs@cellulant.com before November 30th 2018.

Service Assurance Manager
Cellulant is the leading one-stop digital payments company in Africa, for Africa by Africans; providing the glue connecting everyone to everything, every day.
To do this we are looking for qualified, passionate, dynamic and vibrant people to drive our strategy and agenda.
Role Context: The Service Assurance Manager will deliver an end to end view of service performance and customer experience across Cellulant services. Delivered through the agreement of service levels with customers, ensuring compliance and communicating performance to key stakeholders (internal and external).
The role will instigate, develop and implement Service Improvement activity in the event of underperformance or in line with changing business requirements.
The service assurance manager is the single point of contact for escalation for service issues and they are responsible for follow through to resolution of end-user incidences.
S/He will also be responsible for timely detection, resolution, escalation and communication as well as applying a problem management practice to mitigate against future recurrence. This includes follow-up and validation of service improvement mechanisms.
The position holder is also responsible for the maintenance of a catalogue of all services provided to customers as well as reporting the status of the quality of service
for each.
Reports To: Group Head of Service Assurance.
Responsibilities:
Service management
·         Handle all daily service management issues including fully engaging with customers on service management issues
·         Provide an interface to service management on behalf of Banks and Merchants
·         Work with other internal teams to ensure that service issues receive prompt detection, escalation, resolution and communication.
·         Ensure accurate and fast incident management process is in place and is followed
·         Facilitate closure of level 2 escalations within the times stipulated within customer SLAs
·         Generate and share comprehensive incident reports for issues that occur within times stipulated within customer SLAs
·         Ensure a robust and clear change management process is in place and is adhered to.
·         Develop a view of customer experience and service performance and deliver this insight to shareholders and internally.
·         Understand business priority, ensure services are aligned to priority and translate and communicate priority (internally and externally).
·         Ensure delivery of new services, including service level requirements, measurement capabilities and agreement with shareholders and internal business areas.
Customer engagement
·         Co-ordinate the engagement with customers on matters around technology operations through proactive forums (such as regular service and change management discussions) and ensure that Cellulant’s perspectives are well represented and professional standards are maintained.
·         Facilitate scheduling and attendance of external service meetings with clients.
·         Track customer feedback to ensure issues raised during service meetings are closed and communicated to the clients.
Reporting
·         Ensure timely and constant generation of service reports for all customers as directed by your immediate supervisor
·         Facilitate internal review of reports
·         Ensure centralized availability and accessibility of reports.
Knowledge Management
·         Maintain all technical documentation for key service customers.
·         Ensure that correct information is stored on the status of service, configuration and capabilities that have been availed to a customer.
·         Ensure knowledge sharing with other teams.
Qualifications
·         3 years of experience.
·         Confidence.
·         Customer Focus.
·         Excellent technical skills
·         Good numerical skills and an understanding of statistics
·         Leadership skills
·         Planning and organization skills
·         Communication and interpersonal skills
·         Problem-solving skills
·         Team Working skills
·         Ability to understand the Business Units requirements and drivers
Key Performance Indicators
Inculcate customer confidence in Cellulant’s services and fault resolution mechanisms by;
·         Consistent engagement of customers during business as usual and during service affecting incidents
·         Provision of timely support for speedy resolution of level 2 escalations
·         Provision of timely communication to all customer stakeholders regarding critical incidents or planned maintenance activities
·         Timely provision of Root Cause Analysis reports
·         Provide input to internal teams to improve overall service delivery
Send your CV in PDF, email subject: Service Assurance Manager to jobs@cellulant.com before November 30th 2018.
Only shortlisted candidates will be contacted.
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