Receptionist Job in Nairobi, Kenya


Receptionist

Roles

·         To ensure knowledge of special promotions offered by the hotel and to passing this information on to the guest whenever the possibility arises.
·         Promoting the other departments within the hotel at every given opportunity in order to maximize hotel sales.
·         Ensuring that all reservations have the correct deposit taken.
·         Ensuring that all confirmations are sent out by the end of the shift.
·         Being aware of the hotel availability and that every opportunity to maximize room sales is taken.
·         Offering assistance to other departments, including Bar, Restaurant, Spa and Housekeeping as necessary
·         Awareness of all written and spoken requests and to carry out these requests in a courteous and helpful manner.
·         Ensuring that all charges are correctly posted to the guests’ bills following the standard procedures.
·         To deal with cash, cheque and credit transactions and to ensure that any discrepancies are reported immediately.
·         To ensure that all messages received for guests are passed on accurately and as quickly as possible.
·         Supervise all other Receptionists’ duties.
·         Ensuring the security of guests’ property, and lost property following security procedures.

Qualifications

·         Degree/diploma in Administration or office management
·         3 years’ experience in a similar role
·         MS Office Computer Skills
·         Work planning and organization skills
·         Excellent customer service skills
·         Attention to detail
·         Excellent communication and interpersonal skills
 How to Apply

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