Customer Relationship Executive Job in Kenya


Our client, a private Taxi fleet company based in Nairobi is looking for a Client Relationship Executive.
This position manages all clientele and ensures all their needs are met. It is responsible for overseeing all the reservations, allocation and client experience.
This position also has a component of Sales.
Specific Duties & Responsibilities:
·         Responsible for all handling all vehicle reservations
·         Efficiently allocate drivers to clients keeping in mind costs and distances
·         Reducing vehicle idle time and ensuring capacity is maximised
·         Conducts daily fleet checks
·         Liaising with customers via email, phone and face-to-face
·         Handling customer feedback, both good and bad
·         Creating vehicle schedules and timetables
·         Follow up on and collect outstanding payments
·         Prepare minutes for meetings
·         Acquisition of new clients – Sales
·         Ensure the company gets repeat business
·         Find opportunities to upsell
·         Involved in marketing initiatives
Required skills and qualifications:
·         Excellent project management skills
·         Strong at operations management
·         Excellent communication skills
·         Keen attention to detail
·         Strong interpersonal skills
·         Excellent Microsoft suite skills especially Ms Excel
·         Ability to multi-task and prioritise
·         A good memory – juggles multiple tasks with deadlines
·         Must be a good team player
·         Excellent customer service skills
·         Selling skills
·         Time flexibility
Salary Kes 30,000.00
Interested candidates should send CVs to jobs@fanisi.net by end day Tuesday the 18th of September 2018.
Only shortlisted candidates will be contacted.
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