Banking Jobs in Nairobi, Kenya - KCB Bank


Brand Manager Consumer
Develop and execute strategic marketing and activity plans that drive the business objectives of customer numbers, revenue and product penetration of the Consumer Banking portfolio comprising Personal Banking (Cub account), Mobile Banking, KCB Insurance Agency & KCB Capital.

Responsibilities

·         Planning – Development and execution of marketing plan for the assigned products and/or business units.
·         BU Engagement – Work closely with the unit heads, product development team and sales teams to achieve the business objectives. Participate in projects driven by the respective business units supported.
·         Campaigns/Promotions – The key components of this item are:
1.      Develop briefs for campaigns and promotional projects in line with the business and brand objectives.
2.     Work with partner agencies and suppliers to ensure timely execution of promotional projects and campaigns with the aim of achieving the business and brand objectives.
3.     Implement an internal marketing plan
4.     Regular performance tracking and compilation of a report on each activity which is circulated to the respective stakeholders.
5.     Close out all campaigns/promotions with a duly signed off report.
·         Project management – Coordinate partner agencies and suppliers to execute product activations for the products effectively within set timelines.
·         Budget management – Monitor assigned account and reconcile the same on a monthly basis with Finance. Track all Local Purchase Orders (LPO’s) and payments to ensure timely supplier payment and spend within plan.
·         Market Intelligence – The key components of this item are:
1.      Utilize research reports such as Brand Tracker, Usage and Attitude surveys and product specific surveys to inform and develop marketing plans.
2.     Track and analyze assigned product performance through sales numbers and value, monthly Share of Voice (SOV) and monthly competitor advertising and industry trends, and utilize to prepare monthly reports with recommendations to the line manager.
·         Coach and motivate the team – Ensure they are set up with all the necessary tools and have adequate knowledge to drive and deliver on business objectives
·         Sales team linkage – Work closely with regional sales teams and branches to ensure sales support at marketing activations and events as well as provide sales teams with any required support during sales driven activities.
·         Procurement and Merchandise Management – Liaise with Procurement to ensure merchandise ordered is as per correct specification and meets brand guidelines. Liaise with Procurement to ensure supplier sourcing is done in accordance to budget and business needs while maximizing savings through effective negotiations with service providers.

Qualifications

·         A Bachelor of Commerce degree, with specialization in Marketing or any other related field is required
·         Professional qualifications in CIM will be an added advantage
·         A Master’s degree in Marketing will be an added advantage
·         At least five (5) years’ experience in a relevant marketing role
·         At least five (3) years’ experience in brand management
·         Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
·         Team player with demonstrated work ethics; consistently demonstrates a high level of professionalism.
·         Effective prioritization skills to meet a complex set of business demands and demonstrate delivery against multiple objectives.
·         Assertive, self-motivated with desire to succeed in a fast-paced environment.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
How to Apply
To be considered your application must be received by Friday 14th September, 2018

Brand Manager Consumer
Develop and execute strategic marketing and activity plans that drive the business objectives of customer numbers, revenue and product penetration of the Consumer Banking portfolio comprising Personal Banking (Cub account), Mobile Banking, KCB Insurance Agency & KCB Capital.

Responsibilities

·         Planning – Development and execution of marketing plan for the assigned products and/or business units.
·         BU Engagement – Work closely with the unit heads, product development team and sales teams to achieve the business objectives. Participate in projects driven by the respective business units supported.
·         Campaigns/Promotions – The key components of this item are:
1.      Develop briefs for campaigns and promotional projects in line with the business and brand objectives.
2.     Work with partner agencies and suppliers to ensure timely execution of promotional projects and campaigns with the aim of achieving the business and brand objectives.
3.     Implement an internal marketing plan
4.     Regular performance tracking and compilation of a report on each activity which is circulated to the respective stakeholders.
5.     Close out all campaigns/promotions with a duly signed off report.
·         Project management – Coordinate partner agencies and suppliers to execute product activations for the products effectively within set timelines.
·         Budget management – Monitor assigned account and reconcile the same on a monthly basis with Finance. Track all Local Purchase Orders (LPO’s) and payments to ensure timely supplier payment and spend within plan.
·         Market Intelligence – The key components of this item are:
1.      Utilize research reports such as Brand Tracker, Usage and Attitude surveys and product specific surveys to inform and develop marketing plans.
2.     Track and analyze assigned product performance through sales numbers and value, monthly Share of Voice (SOV) and monthly competitor advertising and industry trends, and utilize to prepare monthly reports with recommendations to the line manager.
·         Coach and motivate the team – Ensure they are set up with all the necessary tools and have adequate knowledge to drive and deliver on business objectives
·         Sales team linkage – Work closely with regional sales teams and branches to ensure sales support at marketing activations and events as well as provide sales teams with any required support during sales driven activities.
·         Procurement and Merchandise Management – Liaise with Procurement to ensure merchandise ordered is as per correct specification and meets brand guidelines. Liaise with Procurement to ensure supplier sourcing is done in accordance to budget and business needs while maximizing savings through effective negotiations with service providers.

Qualifications

·         A Bachelor of Commerce degree, with specialization in Marketing or any other related field is required
·         Professional qualifications in CIM will be an added advantage
·         A Master’s degree in Marketing will be an added advantage
·         At least five (5) years’ experience in a relevant marketing role
·         At least five (3) years’ experience in brand management
·         Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
·         Team player with demonstrated work ethics; consistently demonstrates a high level of professionalism.
·         Effective prioritization skills to meet a complex set of business demands and demonstrate delivery against multiple objectives.
·         Assertive, self-motivated with desire to succeed in a fast-paced environment.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
How to Apply
To be considered your application must be received by Friday 14th September, 2018

Mobile Channel Support, Digital Financial Services 
The Position
Reporting to the Senior Manager Digital Systems Support, the systems channel support person shall ensure smooth running of all Digital Platform services and interacting channels and third-party systems. The holder will provide both onsite and off the site technical support for the live system components as well constantly monitoring the system’s health status.
The holder must demonstrate a strong understanding of and high regard for mobile money systems and other delivery channels for both bank corporate and retail customers including online digital channels, agency banking services as well as mobile apps. The holder must demonstrate proficiency in issue tracking and resolution skills as well strong understanding of escalation matrices.
The holder will also be required to easily learn all the business configuration procedures and processes for the bank’s digital platform product. The position requires someone with experience and expertise in mobile and internet based financial systems technologies as well as APP, SMS and USSD connectivity.
The person should have a good grasp of emerging channel technologies and applications and convergence of mobile and internet channels.

Responsibilities

·         Business configurations of the Digital Platform and S&L system and formulation of support manuals;
·         Develop subject matter expert knowledge of Mobile, eCommerce and other payment banking technologies;
·         Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance;
·         Maintain up to date system and user documentation including configuration documents;
·         Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes;
·         Keep track of user issues and oversee their prompt resolution;
·         Ensure compliance of SLAs by system vendors;
·         Provide product development support by participating in testing and piloting of new functionality where required;
·         Identify & implement local changes for process improvement, in liaison with internal stakeholders from other departments;
·         Participate and provide input to the product development roadmap to ensure timely delivery of relevant products to KCB Customers;
·         Provide 1st level Support to Customer experience, Operations, Finance and other internal functional units;
·         Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits;
·         Work with the external and internal technical teams to ensure efficient resolution of all system issues;
·         Liaise with all stakeholders to ensure new functionality, processes and systems are fully understood;
·         Manage system capacity and anticipate user demands on resources;
·         Manage all the security elements related to the system locally (certificates, interfaces, Access to systems);
·         Provide Risk Management for all Operational requests as per the IS Audit/Risk Recommendations;
·         Provide 1st level Support to assigned Business Applications
·         Work with the third-party development teams to ensure that the requirements as documented are clearly understood and incorporate all the operational requirements;
·         Proactively research & investigate functionalities suitable for the local market and discuss with key stakeholders to obtain buy-in;
·         Transfer system knowledge to internal Customers on new features and support processes;
·         Provide weekly system performance reports to management.
·         Drive attainment of efficiencies through automation of processes/activities.
·         Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
·         Deploy and support of BCM strategies for Site Recovery Management

Qualifications

·         A University Degree in an Information Technology related discipline, from a reputable and CHE recognized institution.
·         At least 2-years’ working experience is channels support or business support operations role
·         At least 1-year’ working experience supporting a mobile money system or banking systems
·         Professional IT qualifications in one or more of the following: Networks, Databases, Systems Support, Security would be an added advantage
·         Knowledge of Database management systems, solutions and administration would be an added advantage
·         CCNA, ITIL certification would be an added advantage
·         Knowledge of Mobile Money Systems would be an added advantage
·         A good grasp of emerging channel technologies and applications and convergence of mobile and internet channels
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
How to Apply
To be considered your application must be received by Wednesday 19th September, 2018

Brand Manager, Loyalty Program
The purpose of this role is to manage the Enterprise wide loyalty program for customers across the Bank’s products and services with a focus to attract new customers, increase products penetration, customer engagement and retention.

Responsibilities

·         Develop and execute the marketing plan for the Simba Loyalty Program
·         Continuously develop the program design, customer journey, technology components, services and processes required to deliver strong consumer propositions.
·         Define, implement and manage multi-channel loyalty scheme rewards and communications that drive customer engagement and sales revenue/margin.
·         In liaison with internal stakeholders and partners, continuously review the business case, ROI forecasts and the key metrics to measure scheme success.
·         Work with business development to identify partner opportunities, as required, to fill solution gaps and redemption programs opportunities.
·         Manage 3rd party partnerships for blue & white label programs in order to deliver revenue and customer number targets.
·         Ensure customer facing staff and all staff across all areas of business have access to appropriate training and information to be able to efficiently resolve all loyalty scheme customer queries.
·         Deliver analysis and reports to demonstrate the effectiveness of loyalty communications including recommendations for future improvements and testing.
·         Test and learn – put in place robust testing plans to continually optimize the program and demonstrate ROI.
·         Manage the direct and cross functional teams working with the program to coach and inspire exceptional delivery

Qualifications

·         A Bachelor of Commerce degree, with specialization in Marketing or any other related field is required
·         Professional qualifications in CIM will be an added advantage
·         A Master’s degree in Marketing will be an added advantage
·         At least five (5) years’ experience in a relevant marketing role
·         At least five (3) years’ experience in Brand Management
·         Experience in management of a loyalty program
·         Experience in product development
·         Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
·         Team player with demonstrated work ethics; consistently demonstrates a high level of professionalism.
·         Effective prioritization skills to meet a complex set of business demands and demonstrate delivery against multiple objectives.
·         Assertive, self-motivated with desire to succeed in a fast-paced environment.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
How to Apply
To be considered your application must be received by Friday 14th September, 2018.
Qualified candidates with disability are encouraged to apply.
Only short listed candidates will be contacted.
NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:
·         National I.D.
·         KRA Pin Card
·         Birth Certificate of self
·         Passport Photo (White Background)
·         NSSF Card
·         NHIF Card
·         Police Clearance Certificate (less than 5 Months old)
·         Academic and Professional certificates, including official transcripts
·         Certificates of Service from previous employers as applicable

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