Recruitment at BBOXX (4 Vacancies)

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Do you have already professional experience and are you an expert in your field? Are you looking for new challenges and responsibilities? Then BBOXX is right place for you!
BBOXX is a UK-based company providing affordable, upgradeable solar solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. With over 100,000 systems deployed so far, we have 450+ staff – working across 5 offices in the UK, China and East Africa – who are waking up every morning to work with BBOXX to electrify 20M people by 2020. We invite you to join us on this journey to electrify the world!
We are pleased to announce the following opportunities in our Kenya Operation.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
MKT/08/2018: MARKETING MANAGER
Reports to: Managing Director
Location; Distribution Centre(Kisumu) and with frequent Field visits
Job Purpose:
The main purpose of the marketing manager is to implement the marketing strategy and contribute new ideas to the MD and management team.

Responsibilities:

·         Gathering costs for marketing strategy
·         Rolling-out marketing strategy across the country
·         Creating marketing material (incl. flyers, posters, radio)
·         Creating shop design (incl. paint, logo, furniture.)
·         Auditing shop design and implementing any corrections needed
Description of tasks:
·         Preparing detailed plan to roll out marketing strategy
·         Writing the necessary budget monthly
·         Identifying key suppliers
·         Building relationship with those suppliers
·         Implementing plan for marketing strategy
·         Creating through design thinking the material
·         Testing the material through a few iterations
·         Sourcing the material
·         Distributing it to Retail Area Manager for implementation
·         Supporting the RAM in implementing the marketing strategy
·         Recording effectiveness of strategy
·         Analyzing the effectiveness of each campaign
·         Reviewing if campaign should be continued or stopped
·         Suggesting marketing strategies to MD and BBOXX management

Qualifications

·         A degree relevant discipline (Business or marketing)
·         Have minimum 5 years of marketing work experience in FMCG or similar consumer focused industry
·         Be willing to travel in rural areas a large proportion of the week
·         Be proficient with the Microsoft Office Suite
·         Fluent in English
Desired skills include:
·         Excellent verbal communication, listening and phone skills
·         Experience in managing projects
·         Have a passion for beautiful things and creativity
·         You live to meet targets: You love challenges, you are driven to reach target. Demonstrated ability to meet targets independently as a leader.
·         You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work in order to bring the solar revolution. We also expect others to do the same.
·         Good motivational skills and enthusiasm
·         You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.


RM/08/2018: RETAIL MANAGER
Reports to:      Managing Director
Location: Field (80%) and Distribution Center (20%)
Purpose: As a Retail Manager you will be a core member of the country senior management team. You will be working closely with the MD and the management team ensuring the retail targets are met (sales, installation and repossession).

Responsibilities for the Retail Manager Job:

·         Ensuring each Retail Area Manager(RAM) meets their objective: sales, installation and repossession
·         Creating plan with MD and Retail Area Managers to meet targets
·         Implementing marketing and sales strategies using the Retail Area Managers
·         Suggesting changes to implementation plans
·         Creating expansion plan with Retail Area Managers
·         Reporting on the performance of the retail network to MD and management team

Description of tasks

·         Responsible for sales metrics across the country network of shops
·         Supporting retail area managers in planning for their monthly/quarterly objectives
·         Monitoring the performance of the country and change plan if necessary
·         Monitoring the performance of the RAM against objectives
·         Promoting the best agents, retail supervisors,… to keep motivating
·         Managing the schedule of RAM and motivating them to reach new heights
·         Building a passionate and outstanding direct sales team through the network
·         Cultivating an extraordinary client focused culture
·         Responsible for the expansion of the network
·         Recruiting new RAMs to manage existing or new areas
·         Identifying with RAMs and MDs new areas to expand
·         Managing the shop expansion
·         Responsible for technicians performance
·         Supporting the RAM in managing the network of technicians
·         Creating any strategy necessary for the RAM to meet objectives
·         Supporting the RAM in recruiting new technicians
·         Monitoring the performance of the network of technicians against objectives and take necessary actions
·         Responsible for implementing marketing with the marketing manager
·         Propose different marketing activities
·         Work with marketing manager in implementing marketing strategies
·         Responsible for the operations at the area
·         Consolidating information on the performance and operations of the country
·         Setting targets and objectives for RAM, and review performance in quarterly reviews
·         Creating monthly plans for country based on targets, and overall strategy as set by Managing Director and BBOXX Ltd management
·         Creating budgets for the area in line with monthly and quarterly plans
·         Coaching RAM to become better leaders

Qualifications

·         Have a university degree and 7 – 10 years working experience in sales leadership
·         Senior managerial experience with field and operation experience preferable in FMCG
·         Be willing to travel 4 days a week
·         Be an expert with the Microsoft Office Suite
·         Have a valid driving license
·         Must speak fluent English
Desired skills include:
·         Leading a team is a second nature: You have had a lot of professional experience leading a team. Managing conflicts and people is something you love! You achieve success through others, can manage the activities of others to guide them to a common goal, without necessarily doing everything yourself.
·         You are a strong communicator: It is easy for you to write reports and you raise issues when necessary.
·         You live to meet targets: You love challenges, you are driven to reach target. Demonstrated ability to meet targets independently and as a leader. You take charge of the situation, and do not wait for orders to get things done.
·         You are an experienced recruiter: You have built top performing sales team in the past and can show results.
·         You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work in order to bring the solar revolution. We also expect others to do the same.
·         You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
·         You have strong solid business sense: you are highly analytical, grasp the numbers and their meanings, and plot appropriate course of action
·         Excellent verbal communication, listening and phone skills
·         Good motivational skills and enthusiasm
·         Experience in project management

LRM/08/2018: LOGISTICS AND REPAIR MANAGER
Reports to:      Managing Director
Location:         Distribution Centre (Kisumu)
Job Purpose:
The Logistics and Repair Manager is responsible for overseeing all the Distribution Centre processes and managing the people responsible, namely Repair Technicians and Logistics Officers.

 Responsibilities

·         Manage all shipments arriving in the country
·         Manage all stocks moves and levels within the country
·         Ensure the distribution centre is organised and working efficiently
·         Provide oversight on technical repairs and refurbishment department
·         Manage and coach repairs technicians and logistics officers
·         Report to MD and department heads with KPIs
·         Ensure weekly reports and documentation are achieved reliably
 Description of tasks:
·         Speaking with the China company to organise relevant shipping documents
·         Liaising with the China company to ease our import process
·         Working with the clearing agents to manage customs clearance
·         Handle tax exemption requests
·         Ensure efficient clearing process
·         Monitor stock movements between warehouse and shops
·         Organise inter-company orders
·         Ensure shops continuously have the correct stock
·         Organise delivery of stock to shops to maintain stock levels
·         Maintain strong 5S warehouse management principles
·         Encourage 5S principles and other best stock practices throughout the business
·         Assist with product support investigations
·         Report on all product issues
·         Suggesting improvement to the refurbishment and stock management processes

Requirements

·         Bachelor’s degree in Procurement/ Supply Chain Management or related field
·         At least 5 years’ experience in supply chain /Warehouse/Logistics role in a busy work environment
·         Strong analytical, communication, decision making and interpersonal skills.
·         Attention to detail and accuracy
·         A dynamic and positive attitude, excellent organization, coordination and planning skills

PM/08/2018: PORTFOLIO MANAGER
Reports to:      Managing Director
Location:          Nairobi
Job Purpose
The Portfolio Manager will be responsible for the performance of the BBOXX portfolio: maximizing utilization rates, reducing defaults, managing collections, overseeing the payments system, and managing customer service. The role is both analytical (i.e. analyzing customer behavior and causes of non-payment) and operational (i.e. developing and implementing policies and processes to improve performance).

Responsibilities: 

·         Achieve targets for utilization rates, default and repossession rates, and customer service quality and costs
·         Analyze key portfolio metrics (i.e. utilization rate, default rates): report on portfolio health, identify possible root causes of problems, and propose solutions
·         Oversee collections and repossessions processes to get clients back on track when they stop paying for/using BBOXX, and recover assets from inactive/defaulted clients, while minimizing the costs of these activities
·         Champion portfolio quality throughout the organization: act as “voice of the portfolio” to counterbalance the propensity to focus too much on sales, and ensure retail staff are taking adequate care to maintain portfolio quality
·         Develop and implement initiatives to improve portfolio quality—for example, running campaigns during harvest seasons to encourage bulk electricity purchases
·         Ensure a seamless payments experience: prevent payments system downtime and respond to problems as quickly as possible, manage relationships with HQ and local payments providers to ensure that it’s easy to pay, and educate customers on how to pay
·         Balance cost and quality in customer service: create a customer service experience across multiple channels (Call Centre, Shops, Self-Service Apps, and more) that encourages long-term loyalty and growth with BBOXX, while also implementing initiatives to reduce cost-to-serve
·         Support BBOXX HQ in implementing and/or piloting portfolio and customer service-related process improvements

Qualifications

This role will be particularly suitable for intellectually curious, analytically-minded professionals with experience in credit management.
Specific experience:
·         University degree, preferably in Finance, Business Administration, Engineering, or Applied Mathematics
·         2+ years’ experience in credit risk management at a bank or other lending or Fin-Tech institution, both analyzing portfolio data and presenting to C-level executives OR 2+ years in a top-tier consulting firm or similar role; practical experience in delinquency management is also a plus.
·         Expert knowledge of financial analysis tools like credit risk modeling and vintage analysis
·         Expert knowledge of Excel, and preferably statistical software
·         Knowledge of banking regulations and/or digital payment systems in your country are pluses
·         Fluent in English
Personal traits and skills:
·         Analytical and quantitative skill:you think through problems in a structured way: assessing them quantitatively wherever possible, breaking them down into their component parts, and tackling the highest impact problems first.
·         Intellectual curiosity: you are driven to solve problems, and analyze them from multiple angles before being satisfied.
·         Self-motivation:you actively figure out what needs to be done and propose the plan yourself even without needing to be told what to do. When you spot problems, you bring the relevant people together to brainstorm solutions, rather than waiting for someone else to fix the problem.
·         Financial acumen: You have strong understanding of key risk and financial metrics, and a deep knowledge of financial that will enable you to develop innovative approaches to predicting and measuring risk in settings where customers often have no prior credit history.
·         Presentation skills and influence:you can translate complex numbers into language that makes sense to any audience, and can persuade others to see your point of view. You make compelling Power Point presentations, and present convincingly in-person to senior audiences.
·         Project management: you excel at taking an idea from concept to reality. You plan carefully, think through risks and contingencies, prioritize tasks based on impact and critical path, measure your results, and can manage members of your project team through to completion of the project.
How to Apply
If you are up to the challenge kindly update your resume and application letter, and apply on our online portal on www.bboxx.co.uk careers page.
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