Front Desk Job in Kenya
Jobs and Careers 00:00
Front Desk Agent
At Fairmont Hotels & Resort we offer our guests the
finest hospitality experience in each of our destinations. And we know that, to
offer our guests the best, we first need to offer our employees the best.
That’s why you’ll find exceptional work opportunities – throughout North America
and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as
well as industry – leading training, career development, recognition and
rewards.
Fairmont
Hotels & Resorts is a celebrated collection of hotels
that includes landmark locations like London’s The Savoy, New York’s The Plaza,
and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect,
Integrity, Teamwork and Empowerment; we employ the highest ethical and quality
standards, treating all colleagues with fairness and dignity. A community and
environmental leader, Fairmont is also regarded for its responsible tourism
practices and award – winning Green Partnership program. An exciting future
waits!
Job description
First impressions are everything! As a Reception Agent with
Fairmont Hotels & Resorts you have the opportunity to provide a welcome
experience like no other. Your personalized greeting, care in Guest room
selection and knowledge of the hotel will ensure our Guest have a lasting
memory of their visit.
Responsibilities
Reporting to the Assistant Front Office Manager, responsibilities
and essential job functions include but are not limited to the following:
·
Consistently offer professional, friendly and engaging service
·
Greet, check in and settle guest accounts while ensuring all
service standards are followed
·
Assist guests regarding hotel facilities in an informative and
helpful way
·
Respond to each Guest who approaches the Reception Desk
·
Drive rate through up-selling room brands
·
Follow department policies, procedures and service standards
·
Follow all safety policies
·
Other duties as assigned
Qualifications
·
Proficiency in English (verbal and written), second language an
asset
·
Previous customer related experience preferred
·
Previous PMS experience an asset
·
Computer literate in Microsoft Window applications an asset
·
Must be able to type 25 words per minute
·
Must possess a professional presentation
·
Strong interpersonal and problem solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure in a fast paced environment
·
Ability to work cohesively with fellow colleagues as part of a
team
·
Ability to focus attention on guest needs, remaining calm and
courteous at all times
Physical Aspects of Position (include but are not limited to):
·
Frequent standing and walking throughout shift
·
Occasional kneeling, pushing, pulling, lifting
·
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Eligible to work in Kenya
How to Apply
