Front Desk Job in Kenya

 photo Live_Betting_560x90_zps47ztf7pw.gif

Front Desk Agent
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards.
Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future waits!
Job description
First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

Responsibilities

Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Greet, check in and settle guest accounts while ensuring all service standards are followed
·         Assist guests regarding hotel facilities in an informative and helpful way
·         Respond to each Guest who approaches the Reception Desk
·         Drive rate through up-selling room brands
·         Follow department policies, procedures and service standards
·         Follow all safety policies
·         Other duties as assigned

Qualifications

·         Proficiency in English (verbal and written), second language an asset
·         Previous customer related experience preferred
·         Previous PMS experience an asset
·         Computer literate in Microsoft Window applications an asset
·         Must be able to type 25 words per minute
·         Must possess a professional presentation
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively with fellow colleagues as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
·         Frequent standing and walking throughout shift
·         Occasional kneeling, pushing, pulling, lifting
·         Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Eligible to work in Kenya
How to Apply
 photo 1_zpsnpas2c1c.jpg

Leave a Comment

Loading...
Loading...

This is what NJOKI did after discovering her workmate is sleeping with husband - You won't believe what she did

Love is sweet,but when 3 people are involved,bitterness sets in.Njoki,who works in Mombasa as an accountant realized her husband who is ...

Contact Us

Name

Email *

Message *

2012 The Kenyan DAILY POST. All Rights Reserved. - Designed by Denno