Customer Care Assistant Job in Kenya


Customer Care Assistant

Responsibilities

·         Manage large amounts of incoming calls
·         Generate sales leads
·         Identify and assess customers’ needs to achieve satisfaction
·         Build sustainable relationships and trust with customer accounts through open and interactive communication
·         Provide accurate, valid and complete information by using the right methods/tools
·         Meet personal/customer service team sales targets and call handling quotas
·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
·         Keep records of customer interactions, process customer accounts and file documents
·         Follow communication procedures, guidelines and policies
·         Take the extra mile to engage customers

Qualifications

·         Minimum diploma in Communications
·         3 years customer support experience or experience as a client service representative
·         Strong phone contact handling skills and active listening
·         Familiarity with CRM systems and practices
·         Customer orientation and ability to adapt/respond to different types of characters
·         Excellent communication and presentation skills
·         Ability to multi-task, prioritize, and manage time effectively
How to Apply
Qualified candidates to send their cvs to jobs@thewealthsmith.co.ke. Only shortlisted candidates will be contacted.
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