Customer Service Representative Job in Kenya (30K)

Customer Service Representative

Locations: Nairobi
Salary:   30,000/-
Summary
Our client a manufacturing company seeks to appoint highly energized, suitably qualified and ambitious individuals to join their expanding, dynamic and highly motivated team as Customer Service Representatives.

Responsibilities

·         To provide excellent customer service in sales and after-sales situations
·         To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
·         To project a professional company image
·         Answer phone calls in a professional manner
·         Accurately respond to questions and assist customers with product information
·         Assist customers with their billing and payments needs
·         Maintaining a professional appearance, behavior, and conduct
·         Effectively work with peers in a team focused environment
·         Perform other duties as required
Skills and Competencies:

·         Time management
·         Resulted -orientation of adjectives
·         High implementation capability
·         Good problem analysis and problem solving skills
Work related capability:
·         Good (verbal and written) communication skills and Interpersonal Skills
·         Ability to maintain confidentiality
·         Work effectively to support various levels of management.
·         Good social fit within the region of operation

Qualifications

·         Bachelor’s degree or Diploma
·         Some training in Customer Service is key
·         Fluency in English and Swahili
·         Prior customer service experience preferred
How to Apply
Qualified candidates to forward CVs stating their experience, qualifications and skills to jobs@britesmanagement.com
Only the shortlisted candidates will be contacted

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